Quantcast
Jump to content

Recommended Posts

Hi I'm trying to find out if a problem I have is a problem of my LG 49U67V TV or my modem's problem.

Some times ( irregular pattern)  when I try to connect to some kind of web service (browser,  YouTube, Netflix),  I can't connect or the speed is too slow. My TV is connected via Wi-Fi.

When check the Wi-Fi and internet connection trough the settings Evey thing looks OK. At the same time my Android phones connect superbly and if I measure my internet speed via fast.com from phone or PC everything is OK.  I found 2 solution for  this

A.   either restarting the modem and then everything is OK the connection superb etc.

B. Going to settings, disconnect from my router and reconnect (you know adding again the router password). Then everything is back to normal. 

The TV does not seem to have any other issue.  

I've tried to go back to factory settings. I've noticed the problem again. In irregular pattern it appears no standard time or pattern of appearance.

Could it be that my modem router is the problem?  I have this modem for over 3 years. 

I will try another to be sure. LG here said "we can check your TV but if we don't find anything you (me that is)  will have to pay for pick up and delivery expenses. 

clarification 

The TV seems to be connected during this problem. Just it does not stream data from the internet or it does in low speeds. Netflix speed test shows it at really low speeds or disconnected while in settings it seems connected. Strength of Wi-Fi signal,  superb

 

 

Link to comment
Share on other sites

I am positive this is because there is too much distance and/or interference in your wifi signal. The most sure way to solve this assuming your TV is located elsewhere than your router is to get a power line duo kit and hook that up to a basic router close to your TV. This is the ideal solution if your TV is on another floor from the router or there are many walls etc in between. Getting a stronger newer router can obviously help as can a decent dual band extender but if you have distance and walls, get a power line duo on Amazon and a 45$ router and set that up in the room of the TV. 

Link to comment
Share on other sites

Are you trying to connect to a 5GHz wifi signal?  If so try connecting via 2.4GHz. If you're running 5GHz and 2.4GHz on the same stack, you could try splitting them up. Since 5GHz has a shorter range, maybe the TV is on 5GHz and losing the signal from time to time. My TV was having connection problems when it was connected to my AT&T Uverse gateway directly because it defaulted to both bands running together. It didn't like splitting them up either as that caused another problem. I finally picked up a Linksys router and split the bands up. Now I have no problems with my LG TV staying connected. 

Link to comment
Share on other sites

Decided not to wait a few days to tell you what I found but just wait a few days for the final verdict.

First of all, thank you for answering my question. Based on your answer I did some web search and learned useful things I did not know such as bands, channels, frequencies, Wi-Fi analyzers , guest networks etc.
I think I found a solution which seems to work. I turned off the "Quick Start " setting in the Settings menu as suggested in a previous Q&A session.

link hidden, please login to view


I also changed my Wi-Fi security protocol from wpa to wpa/wpa2 (don't know what that means) although I suppose  this was irrelevant since the TV did see the network but just couldn't establish sufficient data streaming. On the other hand I noticed that certain protocols are paired by the router with specific transmission characteristics (802. n or g or whatever). I'm not a professional on this stuff.

Finally I changed date and time from web based to manually set as also suggested in the previous link

First day today without a single lagging internet on my TV after a long time. Hopefully I found it. 
I'll wait a few days more before I call this question answered. 
Thanks.

 

Link to comment
Share on other sites

  • 7 months later...

We have an AT&T Uverse Gateway which supports 2.4 GHz (WPA/WPA2) and 5 GHz (WPA) bands in automatic steering mode (see att.com/enhancedwifi). Renaming the latter to a new SSID, split the two bands. Now our LG TV connects happily to the 2.4 GHz band. Before trying this also tried turning off the automatic date setting but to no avail. My older LG O/S doesn't have quick start option.

  • Like 1
Link to comment
Share on other sites

  • 1 month later...

Guys I have registered on this forum just to solve your wifi issue. I have C7 OLED for a year now and had those issues from day one, I could never use Netflix or YouTube on my TV which is just about 5 meters from the router.

 

BUT I all I had to do is to change router settings and the same applies to Samsung Toshiba and other TV's.

 

Make sure your set your 5G and 2G wireless more to the following and it will be all fine. You can never leave it on mixed signal, that'a very important. Since then I'm always connecting to my 5G and get up to 100Mbps.

 

 

 

 

tv wifi solution.PNG

Link to comment
Share on other sites

That is absolutely wrong if you have anything else in you home using 2.4 GHz. That's fine if the only thing you have is a TV but I'm not going to cripple my network by limiting 2.4GHz to 802.11n and then disabling it for 5GHz. I have installed a mesh unit that connects to my gateway via 5GHz and then I can plug into the mesh with a network cord. Samsung's faulty implementation of wifi in their TVs shouldn't require someone to completely change default network settings that work for everything else. 

  • Haha 1
Link to comment
Share on other sites

  • 2 years later...

Hello,

I am trying to connect my LG tv to wifi but when I go to settings-network-wifi connection It doesn't give me an option to choose my network. I've already bought a wifi range extender since I thought that was the problem. Its not, everything else works in the house except TV. I've already changed  the date,time turned quick start off and nothing works!!! HELP!!

Link to comment
Share on other sites

  • 4 weeks later...

Some further updates on this wifi connectivity issue with an LG TV. I recently bought a new one, upon starting it for the first time and setting the requested settings, I tried to connect it to my wifi network, which I have a couple of other things happily running on. I set the wifi wireless connection to search for my network. After waiting a while it became obvious it wasn't going to find it. I got in touch with LG Support who advised me to restart the TV to its original default settings (Settings > All Settings > General > Reset to Initial Settings). Once this was completed, my network showed up in the connections list. I added the password and everything connected up as it should. I had no issues with performance and I checked its suitability to connect in the kitchen, which also worked fine.

As part of my set up, I set the TV to switch off automatically after 30 minutes. Upon switching the TV back on, the wireless network had disconnected and it hadn't remembered my network settings. I retraced my steps to restart the TV to its original default settings and as before, my network became available. I had also added YouTube to the Home Dashboard, which is the core reason for having a TV in the kitchen. The system reset had wiped that out too and I had to re-install YouTube.

Current conclusion is, unless LG Support come up with something different, I will have to reset the TV's default settings each time I turn it on. I have decided in the interim, to install an Amazon Firestick which has no problems connecting to my network, and gives me the apps that I want for this purpose. 

I have seen some other comments about disabling the automatic Date and Time update, changing the DNS server settings, and disabling the Quick Start feature. I have not decided to change the DNS Server settings for now, but I have done the other 2.

Good luck with this and I would interested to hear any other comments or solutions you may have found.

Chris

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Xavier Williams
      As stated in the title. 
      I can't connect my controller to the tv, however it says there may be some incompatibility issues. Which is interesting because it's listed in the compatible products on LG's webpage.
      When I open the web browser and go to the Xbox xcloud site to play games. I hit 'ready to play' and it says that it can't detect the controller even though its connected to my TV.

      Things I've tried: 
      - Unplugging my TV from the wall for 5 minutes or so.
      - Updating the TV to the latest software.
      - Updating the controller to the latest software.
      - Putting the controller USB stick into the TV and connecting it to the TV that way.
      - Removing all wireless transmission devices away from the TV (except my Orbi or Wireless router, roughly 5 meters away from the TV)

      I've seen a Youtube video of someone successfully connecting their controller and play xcloud on the web browser but i haven't had the same success.

      Any ideas or solutions would be much appreciated.
      Cheers
    • By AusRob
      The built in Web Browser will not play Videos on SOME websites after updating to WebOS Version 04.40.25 and 04.40.70. The web sites otherwise work fine. Here is an example that won't play since the 04.40.25 update ... 
      link hidden, please login to view ... Please fix this LG ASAP, it's really annoying. PS. It has nothing to do with any Browser setting, I have checked all that. 
    • By GiotisCy
      Hello, 
      I have recently purchased an LG C2 Oled TV which I connected with my Samsung HW-Q800B 5.1 soundbar via eArc HDMI. When I select "Passthrough" as a Digital Sound Output on LG TV sound advanced settings, there is an obvious sound response delay around 3 seconds when I pause and unpause the movie on Netflix or Prime video streaming apps on LG TV. For example, when I start the movie, the video starts and sound starts 2-3 secs later. When I pause the movie, the sound continues for 2-3 secs after the video has been stopped. There is no any lip sync issue, just this response delay of the sound from the soundbar. This happens only on LG TV Apps. If I connect to an external HDMI device such as AMAZON Fire Stick 4K, there is no such sound delay issue neither on Netflix neither on Prime Video. 
      Thus, the problem seems to be on LG TV apps.
      If I change the Digital Sound Output to "Auto" instead of "Passthrough" the issue is gone but sound quality is not as good as with Passthrough selected. So I do not want this to be my option.
      I would appreciate if someone could come with a solution on this. 
       
    • By LG Nano LED
      18/01/2023
      Dear Sir or Madam
      I have a LG Nano LED tv, in that I am trying to download VOOTKIDS. But is not showing in the LG webos
      This was checked many times. 
      Kindly suggest me to how to download this app in my TV,
       
      Thank you
       
      Vignesh 
    • By JF
      Hi,
      On my new LG tv, I'm able to stream from my smartphone any Netflix videos. However, on Prime Video or Disney (plus other app), my TV isn't visible in the menu. My others tv like Sony or TCL are visible/avaible to cast. Did I miss something?
×
×
  • Create New...