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Fletcher

Unable to load user agreements

Question

I have recently purchased an LG 43UH610T television.  I am located in Bali, Indonesia.  Everything seems to be working fine, but when I click on any of the options, such as LGTV, YouTube etc, it tells me I must first consent to the LG Smart TV user agreement.  However, I then get a message saying "Unable to load user agreements - a server error has occurred ......"

Can you help?

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I had to do 2 things.

 

First, I used the USB method to update the TV firmware to the current version.

Then, I had to manually set the clock.

After that, it worked.

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On 5/5/2017 at 9:54 PM, Fazakas Zsóki said:

I have recently bought a 43uh661v LG TV and have the same issue. The User Agreements are unable to load. The internet connection is working, I can access  all websites.  I tried to change the DNS to 8.8.8.8 (Google's public DNS) but it is still not working. Were you able to manage to solve the problem? If yes, how? Thank you!

Some users have gotten around the issue by hotspotting with their mobile phones. 

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Problem solved by doing the following:

1.connect to a mobile hotspot

2. Go to settings, general , account management

3. Register or sign in

4. Accept all agreements

5. Complete registration

6. disconnect mobile hotspot and connect to wifi

Problem solved!

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No way, nor via hotspot, nor via dns change, nor reset to factory defaault.

43UH650V of 2016  … tech.assistence in Aosta ask 250€ to change motherboard cause it's a virus!

LG please give a solution asap

- modello: 43UH650V-ZB (s/n 605MAYY6N554)
- versione TV webOS: 3.3.4-4212
- archiviazione: 0.34/0.62
- SW File: 05.50.55
 

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I have recently bought a 43uh661v LG TV and have the same issue. The User Agreements are unable to load. The internet connection is working, I can access  all websites.  I tried to change the DNS to 8.8.8.8 (Google's public DNS) but it is still not working. Were you able to manage to solve the problem? If yes, how? Thank you!

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