We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
Tried to launch the Amazon Music app on my TV this morning and got this error. This just looks like an expired certificate error, but the app is 1.0.0 and hasn't been updated since release in 2020, so I suspect it's not supported anymore anyway. Anyone have it working on perhaps a newer TV? This one's two or three years old.
Sent from my Pixel 5 using Tapatalk
By Moisés Alexander González Maucó
The app doesn't appear on the Content Store. Maybe a region problem?
So weird; we have apple plus tv on our OLED 65C7P-U. Can watch shows/movies etc but cannot access or even see advertising for the Friday Night baseball they just added. No updates available, talked to both LG and Apple. Any help or thoughts are appreciated.