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    • By Guy Madison
      Where do I go about reporting issues with webOS? I contacted tech support but their best answer was unplug the TV and plug it back in, well that's not a real fix.
      I worked on Mac OS X for 15 years in the kernel and client layers and I have found a number of issues with webOS along with reproducible restart conditions. Ideally I would like to make it a better OS as it affects me directly as a user... and I tend to own products for a long time.
       
    • By sashank
      Subtitles aren't appearing for certain shows(eg. Big Bang theory).NO option to change audio language,video quality. Certain shows are like watching snapshots at 10s interval(check Homeland). Cricket matches are having slow frames per second although i have good bandwidth and fps on my tv(LG UJ652T).  NO VIP option also.
       
       
    • By infiniter
      LG support is crap. No response at all or pre-made response textes only after weeks. Support is important, because we actually pay for it by buying the products. Since the TV is depending on software you provide and if this software has bugs, they must be removed, because this is part of warranty.
      I posted a bug thread over at the developer forum, but no one reacted. Actually, I expected something like that an LG official reads it, puts it on a bug tracking list and comments "we are on it". That's how other companies do it.
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    • By infiniter
      Hello! I‘m a guy from Germany who bought his first time ever LG TV, the OLED55G19LA. Coming from a Samsung UE49KS7090 I actually expected the LG to be as good as the Samsung in regards of user interface and handling, but it‘s way worse. Well, gotta live with that. But since using it for about two weeks now, I noticed a few things. Since in my job I‘m a software tester (not for TVs, but software for users is software for users), I think I kinda have an eye for things and how they are supposed to be or not. 
      Since there is only a wishlist forum and no „report your bugs here“ forum, I‘ll post my bugs directly here in hope some developer will record them on the bug tracking list.
      1. Bug: Timers. When gaming on my PS5, the TV suddenly came up with ‚will switching off in 5 minutes‘. So I deactivated that timer which was on by default (why??), just to see the same message appearing again after another 4 hours (yes, on weekends gaming sessions can be long). I think this is a typical software developer flaw. The running timer isn‘t canceled when switching that option off.
      2. Bug: Youtube app. When playing videos from a playlist with auto-play activated and commercials come in the middle of a video, after using the „Skip ad“ button it would randomly jump to another video, which isn‘t on the playlist. This only happens when I connect from within thr Youtube app on my iPad to my TV, select videos on the iPad which would put them onto the playlist of the TV. The TV would start playing, a commercial come and zing!, you‘re out of your currently watched video.
      3. Unwanted behavior: when starting the TV, it would also wake my NAS. This isn‘t necessary. It should only wake it when I open the media player app.
      4. Missing option „Start where you left off last time“: when shutting down the TV while Youtube or Netflix are running, I‘d expect it to come up again the same way. But this only happens randomly or not at all.
      5. Bug: HDMI CEC. My A/V receiver is on the HDMI(ARC) port. The LG deteced it as Denon Sound Bar (how??). Switching it on together with the TV only sometimes works. Switching it off doesn‘t work at all. What works nicely is loudness control.
      6. Bug: Audio interrupts. When playing a video in the media player, streaming Netflix or gaming on PS5, which is directly  connected to the TV, the audio stream via ARC would randomly be interrupted for about one second while the video continues neatlessly. I never had such with the Samsung TV. Totally new and extremely annoying bug.
      7. Controversial topic: DTS audio. I learned that LG doesn‘t decode DTS in files played from the media player. But passing it through is not decoding and I don‘t think that LG would need a DTS licence to just pass it through. Of course the question would be „Why not even passing it through?“. The Samsung I used before could do that. Well, this one’s five years old and I know that current models also don‘t support DTS anymore, but perhaps they pass it through.
    • By Packrat
      Hi,
      The SmartShare (on win10) using the Video Player work great!!! Thanks to the LG+WebOS team.
      Seems the Video player app doesn't support the full srt "standard".
      If there is better place to post or file bugreports please let me know.
      I was watching a mkv with a srt and that works great but it seems that some of the SRT codes are not implemented.
      Could support be added, or alternately just drop the codes so they don't show up on screen? ( Open curly "a" and a number and close curly bracket)
        {\a3} Details are below.
      Thanks
      Frank
      -------snip snip----------------
      WebOS: 05.10.25 (or tv fw?)
      TV: 65UM7300AUE NA model (please keep making real 4K IPS screens)
      SmartShare V2.3.1712.1201
      Reference for SRT codes:

      link hidden, please login to view   {\a3} (indicates that the text should start appearing on line 3)
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