1 TB Western Digital Passport HDD (NTFS format) not getting detected

[prabul]

Hi 

 

 I am planning to buy LG 42LB6500 WebOS TV from Malaysia. Before finalizing the model wanted to Test with my HDD which is 1 TB Western Digital passport model. Interstingly the TV wasn't able to detect the HDD?? What could be the Issue?? HDD is USB 3.0, but compatible with USB 2.0. Could it be a firmware issue?

[fd2k14]

same here cant detect my 1tb touro external 3.0 usb also...any help?

[prabul]

Hi,

 

 Try to Format your HDD to NTFS (Even if its in NTFS fromat now) make the allocation unit size to 16 Kilobyte and try.

[thuan1979]

Hi Prabul

Could you please tell me if your solution is working. My LG 49UB850T has the same problem, could not detect my 02 HDDs (in NTFS, Allocation unit size default is 4096 byte)

Looking forward to your respose.

[Komail]

Hi,

 

I too have the same issue with my LG 42LB750T+1 TB Western Digital passport.  The HD is detected on my laptop, it is in NTFS format but fails to show up on the TV. 

 

I've tested with a 2GB USB Stick and 250GB WD Hard Disk(both FAT32), it is able to detect both of those.

 

Is it a problem with the WD Hard disk? I've read online that NTFS works properly for larger capacity drives for some people.

 

Any info will be helpful.

 

Thanks,

Komail

[prabul]

Hi Thuan1979/Komali,

 

 I got my 1 TB WD passport HDD detected and able to play 1080p movies on my LG 42LB6500 TV.

I did the following steps.

 

1) Take a back-up of your data in HDD.

 

2) connect to Laptop / PC. In My computer find you HDD, Right Click; select format.

 

3) In format Pop-up menu, change file system to NTFS, change Allocation Unit Size to 16 kilobytes.

 

4) Click Start.

 

5) Copy movies  to HDD after Formating. Connect to your TV's USB/HDD port (earlier LG models had USB ports marked also as HDD, try connecting to these ports if HDD is mentioned).

 

6) WebOs Models will detect the HDD as soon as you connect it to USB/HDD  port (try USB port 1).

 

 

Try these and let me know if it helps. WebOs will create a new folder in you HDD.

[MrNorth]

Interesting, but how can you copy additional media to the harddrive without connecting it? That is a main benefit of using a NAS or HTPC with file share.

 

Any way to do this in the world of LG?

 

/H

[Komail]

Hi Prabul,

 

I have loads of data on my 1 TB HD, is there no other way other than formatting it ?

[prabul]

Hi MrNorth,

 

 You have to use a laptop/PC, connect you hard disk and copy the files. Not using the TV.

[prabul]

Hi Komali,

 

      I understand that you have lots of DATA in you 1TB HDD. Try to find a way to take a back up somewhere. 

Or else buy a new HDD dedicatedly for TV. From my experience Segate HDD's were getting detected without all this formatting.

 

As of now i dont have any other solution with me for this issue?

[thuan1979]

Hi all

I think the problem is that there are so many small-sized file in the disk. Try to move those file to other hard disk and keep only video files in your hard disk. I should work for whatever format.

Please check and let me know the result.

[Pranav]

Hi, prabul
I am from India and I have 42LB6700 Model. I have the same problem with my WD My Passport HDD and the issue was it was password protected.
I just removed password and it is working fine now. No need to format. Hope this helps. 

[Komail]

Hi Prabul/Pranav.

 

Thanks for your replies.

 

Pranav, how do we remove the password protection? I haven't given any such password protection when I use it with my laptop.

 

Thanks,

Komail

[Pranav]

Hi Komail.
 

A program called WD Security is used to create/remove password from WD HDDs. I don't have any idea about seagate.
When you connect your WD HDD what happens? Means it runs WD Unlocker first or any other program or it opens explorer directly.

[Komail]

Hi Pranav,

 

It doesn't run any specific program, I can just double click and access my WD HDD.

[Pranav]

Hi Komail,
Your TV should detect your HDD as it supports upto 2TB(NTFS).
You should check it with another HDD. If your friend have one then try it. Also if any of your friend or neighbor have Smart TV then try connect your HDD on that TV.
If still this problem persist then you must format your HDD.

[Subodh]

Hello,

 

I am  a newbie. Recently I have purchased LG42LB6500. I have two 1TB WD my passport, whereas one is loaded with all movies,music,data and other is loaded with just some files less than 1GB. The strange problem I am facing is that one of my 1TB WD (which has only files) is getting detected when connected to TV whereas the other (which as all movies,music,data) doesn't. Can anyone help me on this.

 

Here is additional info: Later, after connecting, I just waited and then surprisingly the second 1TB WD (which as all movies,music,data) also got detected but has taken almost 20 mins of time. I could able to see the folder structure on the TV and even tried playing a movie. Noticed that the movie was running, I could see the seekbar is running but am not able to hear (or) see the movie. What could be the problem?

[HanoYs]

Hello Everyone ...

 

I have recently bought the LG 50LB6520, and since, it frustrates me everyday i use it ...

the Web Browser, i cannot play a music file or live streaming radio in one tab and open a new one, the player in the first tab stops

YouTube, if i put it in pause, and tried to resume, it starts from the very beginning of the video

 

And the worst disaster i had with it, was regarding my 2 External HDDs 1TB each, which I had for nearly 5 years now, and contains all my universe, Programs, Family albums (Scanned old images, weddings, camera photos, a total size more than 100 GB), Games, Movies, Cartoons, Songs and Music, downloads .. i've had them for 5 years .. Oh My Merciful God 

 

first i connected the 1TB hdd of my brother, and played some movies to try the new TV set and its capabilities .. I tried to find the option to UnPlug them .. but couldn't find it, so I assumed that it supports the direct UnPlug normally like the pc and everything went normal nothing happen to his hdd, his hdd mostly had fewer number of folders and mostly was movies..

 

when i tried to connect mine for the first time 

they didn't work in the first time .. (now from the post I knew that they may needed like 20 Minutes after they are plugged .. How Come .. to be ready)

Plug .. Un-Plug .. Plug .. Un-Plug exchanging on both of them .. but sure nothing of them has worked

the disaster was when i tried to attach it to my laptop .. 

 

1- Toshiba: was detected on the computer, and the drive letter appeared, but no size bar, and trying to browse it, it gives an error in the disk, the disk may be corrupted

 

2- WD MyPassport: was detected and showed the disk size and the remaining disk space, but when browsed it, I found the folder structure i had appearing as Unknown file icons with 0 kb size, also i found 2 new folders i didn't had before, and in one of them i found 1 folder form the Family Album (Camera) and it had the sub folders of it .. where does this came from .. 

 

later on .. after searching for the problem with the HDDs

 

i've been able to "chkdsk /f y:" for the Toshiba, and restored that drive

 

but this didn't affect the WD

 

and to be so stupid as normal people .. i tried to put the toshiba back to the tv .. 

this time .. i've been connecting a thump stick and detaching it .. and in one of these times it showed me a warning .. not to unplug it with the tv on .. as this might cause some problems

so .. i kept the tv off, plugged the hdd, opened the tv .. didnt read it .. turned off .. unplugged the hdd .. plugged to the laptop and BOOOOM ANOTHER 2 FOLDERS APPEARS AS 0 KB FILES .. THE WEBOS MUST BE FAULTY .. 

 

please if anyone can help .. it would be sooo much appreciated, i can even pay him if he demands .. i just want my data back

 

[Pranav]

Hello Everyone ...

 

I have recently bought the LG 50LB6520, and since, it frustrates me everyday i use it ...

the Web Browser, i cannot play a music file or live streaming radio in one tab and open a new one, the player in the first tab stops

YouTube, if i put it in pause, and tried to resume, it starts from the very beginning of the video

 

And the worst disaster i had with it, was regarding my 2 External HDDs 1TB each, which I had for nearly 5 years now, and contains all my universe, Programs, Family albums (Scanned old images, weddings, camera photos, a total size more than 100 GB), Games, Movies, Cartoons, Songs and Music, downloads .. i've had them for 5 years .. Oh My Merciful God 

 

first i connected the 1TB hdd of my brother, and played some movies to try the new TV set and its capabilities .. I tried to find the option to UnPlug them .. but couldn't find it, so I assumed that it supports the direct UnPlug normally like the pc and everything went normal nothing happen to his hdd, his hdd mostly had fewer number of folders and mostly was movies..

 

when i tried to connect mine for the first time 

they didn't work in the first time .. (now from the post I knew that they may needed like 20 Minutes after they are plugged .. How Come .. to be ready)

Plug .. Un-Plug .. Plug .. Un-Plug exchanging on both of them .. but sure nothing of them has worked

the disaster was when i tried to attach it to my laptop .. 

 

1- Toshiba: was detected on the computer, and the drive letter appeared, but no size bar, and trying to browse it, it gives an error in the disk, the disk may be corrupted

 

2- WD MyPassport: was detected and showed the disk size and the remaining disk space, but when browsed it, I found the folder structure i had appearing as Unknown file icons with 0 kb size, also i found 2 new folders i didn't had before, and in one of them i found 1 folder form the Family Album (Camera) and it had the sub folders of it .. where does this came from .. 

 

later on .. after searching for the problem with the HDDs

 

i've been able to "chkdsk /f y:" for the Toshiba, and restored that drive

 

but this didn't affect the WD

 

and to be so stupid as normal people .. i tried to put the toshiba back to the tv .. 

this time .. i've been connecting a thump stick and detaching it .. and in one of these times it showed me a warning .. not to unplug it with the tv on .. as this might cause some problems

so .. i kept the tv off, plugged the hdd, opened the tv .. didnt read it .. turned off .. unplugged the hdd .. plugged to the laptop and BOOOOM ANOTHER 2 FOLDERS APPEARS AS 0 KB FILES .. THE WEBOS MUST BE FAULTY .. 

 

please if anyone can help .. it would be sooo much appreciated, i can even pay him if he demands .. i just want my data back

 

I am using my WD 1TB HDD without any problem. My TV model is LB6700. I am from India. WebOS version is different for different-different areas.

I don't know what is the problem but you might get your data back.

You mentioned that your HDD showing size correctly but files are missing; it is possible that your files are hidden (Also check show system files while viewing hidden files).

If that is not the case than you can use some good recovery tool i.e. MiniTool Power Data Recovery, Getdata Recover My Files. It is still possible that you might lost some files even after using recovery tool.

If that also don't work than try to contact Toshiba/WD customer care and ask them if they provide any facility for recovering data. They sure can get your data because they can go to very lower level of your drive.

[HanoYs]

I am using my WD 1TB HDD without any problem. My TV model is LB6700. I am from India. WebOS version is different for different-different areas.

I don't know what is the problem but you might get your data back.

You mentioned that your HDD showing size correctly but files are missing; it is possible that your files are hidden (Also check show system files while viewing hidden files).

If that is not the case than you can use some good recovery tool i.e. MiniTool Power Data Recovery, Getdata Recover My Files. It is still possible that you might lost some files even after using recovery tool.

If that also don't work than try to contact Toshiba/WD customer care and ask them if they provide any facility for recovering data. They sure can get your data because they can go to very lower level of your drive.

 

Thank you Pranav for your response 

 

but the hidden files are not the case, in fact i always show the hidden system files 

 

and for the recovery tool, i didn't try this yet, but it might work, still needs new storage to try to restore to it... 

 

what about fixing this as is 

and what about the other people that says they found it was detected and were able to read it after 20 minutes and by the way, i found this mentioned in about 5 posts till now .. doesn't this make u question .. what is wrong

[Pranav]

Thank you Pranav for your response 

 

but the hidden files are not the case, in fact i always show the hidden system files 

 

and for the recovery tool, i didn't try this yet, but it might work, still needs new storage to try to restore to it... 

 

what about fixing this as is 

and what about the other people that says they found it was detected and were able to read it after 20 minutes and by the way, i found this mentioned in about 5 posts till now .. doesn't this make u question .. what is wrong

 

There is no doubt in my mind that WebOs is faulty and so many people are facing problems regarding HDD either of detection problem or corruption problem.

 

The read time is depended on how much files you have in your hard drive for example if you have 10,000 pictures total of 1GB size and one HDD with only one 1GB file than HDD contains pictures will take longer than HDD contains only single file. I don't know why but TV it is not working like PCs in HDD detection (I am not expert on this but I am telling you this by my personal experience)

And yes you need some extra space to recover your files; a big problem in your case because if I am not wrong you might have more than 1.5TB of data from both HDD together 

[HanoYs]

There is no doubt in my mind that WebOs is faulty and so many people are facing problems regarding HDD either of detection problem or corruption problem.

 

The read time is depended on how much files you have in your hard drive for example if you have 10,000 pictures total of 1GB size and one HDD with only one 1GB file than HDD contains pictures will take longer than HDD contains only single file. I don't know why but TV it is not working like PCs in HDD detection (I am not expert on this but I am telling you this by my personal experience)

And yes you need some extra space to recover your files; a big problem in your case because if I am not wrong you might have more than 1.5TB of data from both HDD together 

 

 

Ooh dear Pranav .. both are nearly full, plus im checking the option to compress the files to save the disk space, so they may have more than 2 TBs of data

thanks alot

 

please if someone is expert or have something that could be of help 

[Aditya Vaish]

I was also facing the same issue with my 1TB Seagate HDD. Surprisingly, the device got detected in more than 20 minutes. Looks like LG WebOS is sluggish in terms of reading and detecting a large sized HDD.

 

Can someone from WebOS team help fix this and make it faster?

[rajc123]

Even I too had this problem of late/failed detection of my Seagate 1 TB HDD on my LG TV webOS 2.0.

 

HDD works fine when connected to my laptop(NTFS format) . I checked my HDD content and found that there were some files created with name "ntfschk....."  on root folder of HDD(i dont remember creating them). I deleted them and connected back to TV and it is working smoothly.

 

Hope this helps some of you.

 

 

 

 

 

 

[HanoYs]

Hello Everyone .. 

let me describe my experience in this subject

1- how fast the HDD is read on the TV is relative to the a. Content Types, b. Folder Structure, c. amount of data

           My HDD had mixed content, and very deep folder structure, I'm talking about the daily usage of Personal and Business staff, documents, programs, pictures, movies, music, games, downloads, ... etc., this is how I've been using it, and wanted to play the movies on the TV

currently now I turn on the TV, attach the HDD, and do whatever for about 10-20 mins, while its being read and appear in the SmartShare app.

2- I've attached other HDDs that has only Movies on it, and/or has some other few content types but not large amount, and it worked in a flash, just plug it in and pooof it is on the SmartShare

3- @Rajc123, these "ntfschk....." folders you deleted:

    a- they are there - most probably - because you have plugged then unplugged your HDD before being read probably, unplugged the HDD with the TV Turned on, which is a very serious mistake that threatening you will loose your precious data on the HDD

    b- Do Not Delete Them Again before you explore their content and make sure that they are Really Empty or has data you don't need anymore, in my case they always had pictures, documents, or files from various location on the HDD, like one time i found a folder of my brother's images, which originally was on the Family Photos Folder ... 

    c- How did they get to this folder?? honestly i don't know ... but I do know that the folder named "ntfschk...." is being created when the HDD is being checked and contains like the fragmented files on the disk ...

4- the correct way to use the HDD on the TV is:

     a. Attach the HDD, doesn't matter the TV is on or off

     b. Wait .. Wait ... Be Patient, Wait until you are sure it is working and appear in the smart share or whatever application you are intended to use.

     c. to unplug the HDD, Turn off the TV, and wait until the light indicator is off, or you are sure that it is stopped.

     d. even if it wasn't yet appeared on the TV, Turn off the TV before unplugging the HDD