Quantcast
Jump to content
  • 0

1 TB Western Digital Passport HDD (NTFS format) not getting detected


prabul

Question

Hi 

 

 I am planning to buy LG 42LB6500 WebOS TV from Malaysia. Before finalizing the model wanted to Test with my HDD which is 1 TB Western Digital passport model. Interstingly the TV wasn't able to detect the HDD?? What could be the Issue?? HDD is USB 3.0, but compatible with USB 2.0. Could it be a firmware issue?

Link to comment
Share on other sites

  • Answers 24
  • Created
  • Last Reply

Top Posters For This Question

Recommended Posts

  • 0

Hi,

 

I too have the same issue with my LG 42LB750T+1 TB Western Digital passport.  The HD is detected on my laptop, it is in NTFS format but fails to show up on the TV. 

 

I've tested with a 2GB USB Stick and 250GB WD Hard Disk(both FAT32), it is able to detect both of those.

 

Is it a problem with the WD Hard disk? I've read online that NTFS works properly for larger capacity drives for some people.

 

Any info will be helpful.

 

Thanks,

Komail

Link to comment
Share on other sites

  • 0

Hi Thuan1979/Komali,

 

 I got my 1 TB WD passport HDD detected and able to play 1080p movies on my LG 42LB6500 TV.

I did the following steps.

 

1) Take a back-up of your data in HDD.

 

2) connect to Laptop / PC. In My computer find you HDD, Right Click; select format.

 

3) In format Pop-up menu, change file system to NTFS, change Allocation Unit Size to 16 kilobytes.

 

4) Click Start.

 

5) Copy movies  to HDD after Formating. Connect to your TV's USB/HDD port (earlier LG models had USB ports marked also as HDD, try connecting to these ports if HDD is mentioned).

 

6) WebOs Models will detect the HDD as soon as you connect it to USB/HDD  port (try USB port 1).

 

 

Try these and let me know if it helps. WebOs will create a new folder in you HDD.

Link to comment
Share on other sites

  • 0

Hi Komali,

 

      I understand that you have lots of DATA in you 1TB HDD. Try to find a way to take a back up somewhere. 

Or else buy a new HDD dedicatedly for TV. From my experience Segate HDD's were getting detected without all this formatting.

 

As of now i dont have any other solution with me for this issue?

Link to comment
Share on other sites

  • 0

Hi Komail,
Your TV should detect your HDD as it supports upto 2TB(NTFS).
You should check it with another HDD. If your friend have one then try it. Also if any of your friend or neighbor have Smart TV then try connect your HDD on that TV.
If still this problem persist then you must format your HDD.

Link to comment
Share on other sites

  • 0

Hello,

 

I am  a newbie. Recently I have purchased LG42LB6500. I have two 1TB WD my passport, whereas one is loaded with all movies,music,data and other is loaded with just some files less than 1GB. The strange problem I am facing is that one of my 1TB WD (which has only files) is getting detected when connected to TV whereas the other (which as all movies,music,data) doesn't. Can anyone help me on this.

 

Here is additional info: Later, after connecting, I just waited and then surprisingly the second 1TB WD (which as all movies,music,data) also got detected but has taken almost 20 mins of time. I could able to see the folder structure on the TV and even tried playing a movie. Noticed that the movie was running, I could see the seekbar is running but am not able to hear (or) see the movie. What could be the problem?

Link to comment
Share on other sites

  • 0

Hello Everyone ...

 

I have recently bought the LG 50LB6520, and since, it frustrates me everyday i use it ...

the Web Browser, i cannot play a music file or live streaming radio in one tab and open a new one, the player in the first tab stops

YouTube, if i put it in pause, and tried to resume, it starts from the very beginning of the video

 

And the worst disaster i had with it, was regarding my 2 External HDDs 1TB each, which I had for nearly 5 years now, and contains all my universe, Programs, Family albums (Scanned old images, weddings, camera photos, a total size more than 100 GB), Games, Movies, Cartoons, Songs and Music, downloads .. i've had them for 5 years .. Oh My Merciful God 

 

first i connected the 1TB hdd of my brother, and played some movies to try the new TV set and its capabilities .. I tried to find the option to UnPlug them .. but couldn't find it, so I assumed that it supports the direct UnPlug normally like the pc and everything went normal nothing happen to his hdd, his hdd mostly had fewer number of folders and mostly was movies..

 

when i tried to connect mine for the first time 

they didn't work in the first time .. (now from the post I knew that they may needed like 20 Minutes after they are plugged .. How Come .. to be ready)

Plug .. Un-Plug .. Plug .. Un-Plug exchanging on both of them .. but sure nothing of them has worked

the disaster was when i tried to attach it to my laptop .. 

 

1- Toshiba: was detected on the computer, and the drive letter appeared, but no size bar, and trying to browse it, it gives an error in the disk, the disk may be corrupted

 

2- WD MyPassport: was detected and showed the disk size and the remaining disk space, but when browsed it, I found the folder structure i had appearing as Unknown file icons with 0 kb size, also i found 2 new folders i didn't had before, and in one of them i found 1 folder form the Family Album (Camera) and it had the sub folders of it .. where does this came from .. 

 

later on .. after searching for the problem with the HDDs

 

i've been able to "chkdsk /f y:" for the Toshiba, and restored that drive

 

but this didn't affect the WD

 

and to be so stupid as normal people .. i tried to put the toshiba back to the tv .. 

this time .. i've been connecting a thump stick and detaching it .. and in one of these times it showed me a warning .. not to unplug it with the tv on .. as this might cause some problems

so .. i kept the tv off, plugged the hdd, opened the tv .. didnt read it .. turned off .. unplugged the hdd .. plugged to the laptop and BOOOOM ANOTHER 2 FOLDERS APPEARS AS 0 KB FILES .. THE WEBOS MUST BE FAULTY .. 

 

please if anyone can help .. it would be sooo much appreciated, i can even pay him if he demands .. i just want my data back

 

Link to comment
Share on other sites

  • 0

Hello Everyone ...

 

I have recently bought the LG 50LB6520, and since, it frustrates me everyday i use it ...

the Web Browser, i cannot play a music file or live streaming radio in one tab and open a new one, the player in the first tab stops

YouTube, if i put it in pause, and tried to resume, it starts from the very beginning of the video

 

And the worst disaster i had with it, was regarding my 2 External HDDs 1TB each, which I had for nearly 5 years now, and contains all my universe, Programs, Family albums (Scanned old images, weddings, camera photos, a total size more than 100 GB), Games, Movies, Cartoons, Songs and Music, downloads .. i've had them for 5 years .. Oh My Merciful God 

 

first i connected the 1TB hdd of my brother, and played some movies to try the new TV set and its capabilities .. I tried to find the option to UnPlug them .. but couldn't find it, so I assumed that it supports the direct UnPlug normally like the pc and everything went normal nothing happen to his hdd, his hdd mostly had fewer number of folders and mostly was movies..

 

when i tried to connect mine for the first time 

they didn't work in the first time .. (now from the post I knew that they may needed like 20 Minutes after they are plugged .. How Come .. to be ready)

Plug .. Un-Plug .. Plug .. Un-Plug exchanging on both of them .. but sure nothing of them has worked

the disaster was when i tried to attach it to my laptop .. 

 

1- Toshiba: was detected on the computer, and the drive letter appeared, but no size bar, and trying to browse it, it gives an error in the disk, the disk may be corrupted

 

2- WD MyPassport: was detected and showed the disk size and the remaining disk space, but when browsed it, I found the folder structure i had appearing as Unknown file icons with 0 kb size, also i found 2 new folders i didn't had before, and in one of them i found 1 folder form the Family Album (Camera) and it had the sub folders of it .. where does this came from .. 

 

later on .. after searching for the problem with the HDDs

 

i've been able to "chkdsk /f y:" for the Toshiba, and restored that drive

 

but this didn't affect the WD

 

and to be so stupid as normal people .. i tried to put the toshiba back to the tv .. 

this time .. i've been connecting a thump stick and detaching it .. and in one of these times it showed me a warning .. not to unplug it with the tv on .. as this might cause some problems

so .. i kept the tv off, plugged the hdd, opened the tv .. didnt read it .. turned off .. unplugged the hdd .. plugged to the laptop and BOOOOM ANOTHER 2 FOLDERS APPEARS AS 0 KB FILES .. THE WEBOS MUST BE FAULTY .. 

 

please if anyone can help .. it would be sooo much appreciated, i can even pay him if he demands .. i just want my data back

 

I am using my WD 1TB HDD without any problem. My TV model is LB6700. I am from India. WebOS version is different for different-different areas.

I don't know what is the problem but you might get your data back.

You mentioned that your HDD showing size correctly but files are missing; it is possible that your files are hidden (Also check show system files while viewing hidden files).

If that is not the case than you can use some good recovery tool i.e. MiniTool Power Data Recovery, Getdata Recover My Files. It is still possible that you might lost some files even after using recovery tool.

If that also don't work than try to contact Toshiba/WD customer care and ask them if they provide any facility for recovering data. They sure can get your data because they can go to very lower level of your drive.

Link to comment
Share on other sites

  • 0

I am using my WD 1TB HDD without any problem. My TV model is LB6700. I am from India. WebOS version is different for different-different areas.

I don't know what is the problem but you might get your data back.

You mentioned that your HDD showing size correctly but files are missing; it is possible that your files are hidden (Also check show system files while viewing hidden files).

If that is not the case than you can use some good recovery tool i.e. MiniTool Power Data Recovery, Getdata Recover My Files. It is still possible that you might lost some files even after using recovery tool.

If that also don't work than try to contact Toshiba/WD customer care and ask them if they provide any facility for recovering data. They sure can get your data because they can go to very lower level of your drive.

 

Thank you Pranav for your response 

 

but the hidden files are not the case, in fact i always show the hidden system files 

 

and for the recovery tool, i didn't try this yet, but it might work, still needs new storage to try to restore to it... 

 

what about fixing this as is 

and what about the other people that says they found it was detected and were able to read it after 20 minutes and by the way, i found this mentioned in about 5 posts till now .. doesn't this make u question .. what is wrong

Link to comment
Share on other sites

  • 0

Thank you Pranav for your response 

 

but the hidden files are not the case, in fact i always show the hidden system files 

 

and for the recovery tool, i didn't try this yet, but it might work, still needs new storage to try to restore to it... 

 

what about fixing this as is 

and what about the other people that says they found it was detected and were able to read it after 20 minutes and by the way, i found this mentioned in about 5 posts till now .. doesn't this make u question .. what is wrong

 

There is no doubt in my mind that WebOs is faulty and so many people are facing problems regarding HDD either of detection problem or corruption problem.

 

The read time is depended on how much files you have in your hard drive for example if you have 10,000 pictures total of 1GB size and one HDD with only one 1GB file than HDD contains pictures will take longer than HDD contains only single file. I don't know why but TV it is not working like PCs in HDD detection (I am not expert on this but I am telling you this by my personal experience)

And yes you need some extra space to recover your files; a big problem in your case because if I am not wrong you might have more than 1.5TB of data from both HDD together 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Filip_IT
      Hello
      I have login issue on a brand new LG TV 55UR640S0ZD there I  want to create content with content manager and create Groups with Group Manager 2.0.
      I´m trying to login to Dashboard with chrome and Internet Explorer browser which is connected to wlan with IP address:
      link hidden, please login to view  Here it says to Input Password and I have tested
      0000
      000000
      00000000
      1157
      admin
      Without success, what is the default password?  
      I have reset the TV from Hotell mode menu and ordinary Menu to factory default but does it exist any other way to reset TV?
      How can I get access to my TV?
      All help is appreciated
      BR. Filip


       
    • By Nitin Chopra
      Hi Team,
      After update of LG WebOS to 04.40.70, Amazon Prime Video app on my LG Smart TV stopped working. It started giving error :
      Internet Connectivity Problem
      There is an internet connection problem. Check the device's internet settings, data cables, or try to resetting your router. Also, turning your device off, and then back on might fix the problem. For further assistance, please contact Amazon customer service at www.amazon.com/videohelp
      The internet/wifi connection is fine and all the other apps are working without any issue on the LG smart TV.
      I have even tried uninstalling and reinstalling the Prime video app, but that didn't help.
      Has anyone faced this issue ? Is there a solution available for this issue.
      Thanks & Regards,
      Nitin
    • By qUArtEx
      Hi to all! 
      I'm really new into this and have a problem. My 2018 LG 55UJ635V-ZF has only webOS 3 (latest; ethernet-automatic download) an i can't use airplay or miracast. The apps i found in the store for mirroring are only pay2use to use this needed feature for me.
      On the LG Homepage i can't find an upgrade for my TV an maybe is my tv really to old for upgrades or am i wrong?
      Maybe someone can help me out or bring some light for me in this.
      I also found the suggestions on this site for the firmware 4.70.70 (for the UJ's), but i can't download....error.
      sorry for my bad english 🙂
      thx for your help, quartex.
    • By manbboy
      Good evening all,
      Via WebOS, i have tried to download an .avi file but i got a message similar to "Downloading file is not supported" from the browser.
      I would like to find a way (via another app, via an external device or whatever) to download a media file into my TV or USB drive plugged-in. Then, I would like the TV to play that downloaded file.
      Any idea how to do this ?
       
      In other words, today, what I do:
      - download a media file from the web with my computer (700mo)
      - copy the media into an USB drive
      - unplug the usb drive from my computer
      - plug the usb drive into my TV
      - play the media to watch it with my TV
       
      I would like to avoid using my computer to watch my downloaded media on my TV.
       
      Thanks,
      Manbboy
      My TV : OLED65C2
       
       
    • By codepoet
      Greetings Touchpad users! The webOS Nation Forums went down this month -- unceremoniously redirected to some crappy review site, despite the community's pleas to let us save or preserve it in some fashion. As a result, we're looking here (and other places) for some kind of community forum!
      For those who visit here, I wanted to let you know that despite all recent set-backs, the legacy webOS community is alive and well, still using our Touchpads, Pres, Pixis and Veers in 2023!
      Resources to get online, apps to try out, and lots of other things to do can be found at webosarchive.org
      We've also got a Discord server going -- it even connects to webOS Devices, through a modern app called SimpleChat. Come join us at docs.webosarchive.org/community



×
×
  • Create New...