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td47

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Everything posted by td47

  1. @Dave Howard Thanks for the feedback and screenshot.If you choose "More" what extra info does it provide? Hopefully it shows what site to go to,or phone number to ring. They will probably need your TV model and serial number, and maybe a copy of your purchase receipt. I see from a ZDNET article, it also goes up to 2019 manufactured TV sets. https://www.zdnet.com/article/lg-to-recall-some-oled-tvs-due-to-overheating-issue/
  2. @Dave Howard I have seen some reports back in October 2020, for specific LG models and years, and I think it was initially for some Korean models. Here is a list I just spotted, on the Which UK site: Electrical Safety First announced today that LG OLED TVs from five different ranges were being recalled. The models affected are: 65-inch LG OLED65E6 – 2016 65-inch LG OLED65B7 – 2017 65-inch LG OLED65C7 – 2017 65-inch LG OLED65E7 – 2017 65-inch LG OLED65W7 – 2017 Read more: https://www.which.co.uk/news/2020/10/product-recall-lg-4k-oled-tvs-recalled/ This seems a very late message/announcment, so be very wary of any "odd" looking premium numbers to ring, or any "spammy" information. Best ring the official LG support in your country to check it is legit. uk/news/2020/10/product-recall-lg-4k-oled-tvs-recalled/ - Which?
  3. @Ed in Chicago As these are Internet steeaming services, it may be that the new ISP does not have a good DNS server to resolve Content Delivery Networks (CDN) well enough. If you go to your Network settings on your TV, and go to advanced settings, find DNS, and instead of "Auto" that will use your your router or ISP settings, set it to the well-known (and very stable) public Google DNS service of 8.8.8.8 (Note that it is an IP address, so NO period at the end of that string). Power cycle your TV (unplug, NOT just standby) and retest your issue. If it still does not get that sorted out, compare notes with your neighbours, to see if they had any different workarounds for the issue.
  4. @Tom M I think you meant 42LB5800, and as that basic LG series does NOT use WebOS, it uses the "old smart interface", so there is no LG Store I beleive. It was replace by the LF5800 series.
  5. @TECH GEEK If it is not in the LG store, then it is NOT available for your TV model, in your area/region. I think Hotstar needs later levels of WebOS and hardware to support its requirements.
  6. @Dartie This might be related to an LG TV firmware update, that is supposed to be fixed in a later one. It is referenced in this article below. https://help.channel5.com/hc/en-gb/articles/360012032677-Playback-Failure-On-LG-Televisions As you have not posted what LG TV model you have, I cannot check what firmware updates are valid or new or have a possible fix for your issue. A later support article below appears on the Channel5 (MY5) site, that quotes your exact known issue (plays adverts, but no programmes). They do not quote any firmware levels, so it might be best to raise a support call direct to LG in your country to ask when it is being fixed (this site is NOT RUN by LG): https://help.channel5.com/hc/en-gb/articles/360018548698-Playback-Failing-on-LG-2020-TVs
  7. @Sandip1983 You can only install apps that are present in the LG STORE on your TV for your region/country. If it is not there, then you cannot install it. Also, I understand that the Thop TV app is for Android devices only. LG TV's use WebOS.
  8. @retiredit This is NOT a forum owned or run by LG, it is just a peer-to-peer enthusiasts help forum for LG TV owners. You will need to raise this question with your country LG customer service. You can get access to the AT&T TV app/service by using a ROKU or other device that supports it, such as Apple TV etc, see the full list here: https://www.att.com/support/article/att-tv/KM1200941/
  9. @Oly34 When you "uncrimped" (presume you meant "repositioned") the WiFi card connection wiring, did you unplug and re-plug the little socket by any chance? The little plug, like many connectors, has what is called "bifurcated" connectors inside, these are designed to have a wiping action when plugged in or taken out, to clean any dust or oxide layers off the mating surfaces. From what I gather, this often improves the very low-level signals and voltages to/from this component, and fixes the issue for a while, until more "dusty particles" get inside it.
  10. @Kunal NOTE:Disney Plus service is only available in few countries, including the USA, UK, Canada, Australia, Canada, Netherlands, Germany, Italy, Spain, Austria, Ireland, Switzerland, India, and Puerto Rico. ALSO: Disney Plus app is compatible with LG TV models from 2016 and onwards that has 3.0 webOS or later. There are lots of sites that show using a VPN service, but be VERY CAREFUL going to those, some are spammy/scam sites, and you might end up purchasing a VPN service that does not work or breaks your current, working network service. Some might even put malware on the device that you download it to, or at the very least have PUP programs inside them for advertising.
  11. @KARUPPASAMY KANNAN You appear to be developing or testing LG APP code. Maybe you have been using: https://webostv.developer.lge.com/develop/app-developer-guide/playing-drm-content/ However, it seems that you might be thinking that this is an LG controlled website, run by LG? That is not the case, but anyway, you might be able to get comments from like-minded developers if you re-post your problem on the WebOS Developers forum on this site. If you click the HOME banner, you shoule be able to see the correct forum if you scroll down a bit, in the forum lists.
  12. @Mohammed Albusaidi First, check that you have the latest firmware on your TV, it is 04.06.50 dated 23rd March 2021. If it is not at that level, you can download it on to the root (i.e. NOT inside a folder) of a USB stick using a laptop or PC, then follow the instructions. See: https://www.lg.com/sg/support/product/lg-43LF630T If already at that level, then ensure that the TV is on the same WiFi band (2.4GHz or 5GHz) as the phone. If the TV is on a LAN (Ethernet) cable, then remove that and try using WiFi, as some routers do NOT pass certain broadcast or negotiation data packets between Wifi devices and LAN connected devices. Note that the problem is protocol and app dependent, some apps may work, some connectivity and casting/mirroring may fail.
  13. @mohseng You should contact the SHAID support site for advice, and deiscribe your issues, and what LG TV model it is that you have. See: https://shahid.mbc.net/en/contact-us
  14. @davexnet I could not comment on the UJ6500 models as I don't own one. I suspect that Default Settings are going to be set for "average" or "common" set-ups or requirements, and every room will be different, as will every users "preferences" for what they feel is their best "perception" of good colours, contrast, and correct brightness. All that will be very "subjective" for most owners, unless they have calibration equipment, or pay for a calibration service. Having said that, many non-technical users will rarely venture into settings that they have no clue about, BUT here below is a (possibly) useful guide by LG that might prove beneficial to those who need to improve their picture, but are not sure what to tweak, or what "numbers" are good or bad. There are good hints in the text there, and good explanations. The table of what the 3 "modes" (Vivid, Standard, Cinema) settings use as a starting point, is a useful guide/tool. https://www.lg.com/us/support/help-library/best-picture-settings-for-your-lg-4k-or-4k-oled-tv-CT10000020-20150577528034
  15. @Blank_Disk You may well be correct about a memory leak. However, there have been a few odd forum reports about Disney and netflix apps struggling on LG TV, that MIGHT be helped by ensuring that the Network settings use an actual "known" DNS server, rather than the "default" that often uses the ISP provided (usually unknown to the user) DNS server. Most folks seem to fix many odd issues by using the public Google DNS of 8.8.8.8 rather than the "automatic" default. Now I am NOT saying this will fix a memory leak issue, BUT it might fix some extra memory use by "struggling" network negotiation and lookups. Give it a try anyway. If no luck there, report the issue direct to your country LG support, or the app developer (Disney).
  16. @Blank_Disk First, can you please ensure that you have got the latest firmware installed on yourTV. The latest version is: [05.80.65] - just one fix is mentioned (seems to be a browser fix) 1. Fix the failure of access to certain website in the browser You can manually download that and put it on the root (i.e. NOT inside a folder) of a USB stick, and plug it into the TV. See: https://www.lg.com/uk/support/product/lg-49UJ630V If you already have that, then give this a try: https://www.support.com/how-to/how-to-fix-out-of-memory-error-on-an-lg-smart-tv-10770 NOTE: If you are in the habit of using the browser on the TV a lot (that is accumulating lots of tabs), AND starting it from the previous session tabs (i.e. the "where I left off" option) then do NOT have that set, start it fresh each time by ensuring that the "new tab page" is the startup opton. Otherwise it will have a much larger "memory footprint" than needed, and will reduce the already "tight" free memory for other apps cache and buffers for streaming data. I NEVER use the TV browser, I always do my browsing on a desktop or laptop.
  17. @Sudesh You cannot change the FIRMWARE on the TV to get the different country, it is actually changed by a setting, or by using a "service remote" (can be purchased from Amazon). Have a read of this article, and if your TV is an "Asian" variant/build, then you MIGHT be able to select "India" this way, if not, you may have to obtain a service remote, and use the India country/area code that is 4816. https://help.simpletelly.com/article/395-changing-lg-service-country-region-on-lg-tv-webos
  18. @Francis torres Can you please repost your question in English, so that the general audience here can help and reply. FYI: the latest fix in the firmware on the link for version 05.30.10 is: "[05.30.10] 1. Apple AirPlay/HomeKit available in selected countries. 2. LG Channel has been upgraded and service territory expansion
  19. @Sachin57 The phone numbers are here on the site below (NOTE: the email addresses are for Businesses and CAC Partners, there is no email for domestic users): https://www.lg.com/in/support/telephone
  20. @Sachin57 Please be aware that this is only a peer-to-peer LG WebOS enthusiasts help/advice forum, and has NO business link to LG support. If this used to work before, and the site is still active, please report this possible bug direct to LG support India. Please also try the same video on a laptop or tablet, to double check it is working, and try to find what file-type it is (M4A, MOV whatever), to add it to your description of how to reproduce the error.
  21. @OnlyCORE Yes, I think I spotted an article about Progressive Scan media having a limited resolution or pixel count on TV displays, so that could well be the issue, thanks for spotting that difference. If you can redo them with the latest Zoner version, and always use the Baseline encoding, that should provide better compatibility between display devices.
  22. @OnlyCORE Thanks for the feedback. Can you please clarify about the thumbnails. Is it correct that ALL of the JPG images DO get the thumbnail on the SmartShare player, but certain ones just fail to display, and show the "broken file" image? If that is the case, can you please compare the properties of typical ones that DO display OK, with a few of those that don't? It may be that you have found a subtle limitation or bug in SmartShare, for instance the number of pixels, or the DPI, or even some other property, that the inbuilt player cannot handle (but other smarter photo viewers CAN workaround). The problem is that SmartShare has not been updated since 2018. Is it possible that you can test any of the failing ORIGINAL images that you have, prior to them being altered via Zoner? Do you have the latest build of Zoner? I see that ZPS now has build 315 dated 9th March 2021, so are you able to try that and "redo" a failing one from its original? If you are using an older 2019 version, I see that there was a bug fixed regarding the failure to write the DPI property properly into the image EXIFF so maybe Smartshare cannot render properly for those.
  23. @mesteradam I saw on another thread, that the TV Screen-Share function can have a bad effect on the home network. "Did the trick for us - gone from 0.5 to 100Mbps after disabling Screen Share (press the sources button - took me a while to find this as it's not in the Settings) and restarting the TV. Never would have guessed! "
  24. @OnlyCORE Thanks for the feedback. I suspect you are using an Apple product for screen-share? If so, it is a common problem with the LAN connected devices, because some routers do not pass certain broadcast packets (initialization/negotiation data packets) between the WiFi and the Ethernet ports for the LAN side, for the AirPlay protocol to work properly. That is NOT the fault of the TV, it is usually the router firmware (a bug), or a security setting being too restrictive. It may cause odd issues having BOTH LAN and WiFi connected to your TV at the same time, and if the WiFi 2.4GHz is working, then I would recommend you disconnect the LAN cable and retry your issue with the WiFi side only active. FYI: the 2.4GHz band has a MAX throughput of 300Mbps, so if you DO have a dual-band router, AND the TV is close enough to the router for the 5GHz band to be strong, you can get much higher bandwidth via that (depending on your router model, and TV model, but I think around 900-1200Mpbs is common).
  25. I spotted this useful article for those who feel they need to tweak (optimise) the picture settings, but are not sure what do do: https://www.cnet.com/how-to/optimize-your-tv-picture-sharpness-brightness-contrast-settings-you-need-to-change-now/ Obviously any experts on here should chime in with their findings or advice, especially if geared up to LG TV models.
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