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Files download not supported


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I have an Model # 65UN7300AUD Serial# 003RMXX20818.  I cannot download   a nything it says File download not supported.   It will not let me  open attachments or files that are  sent to my email.   Please help!!   If you need further info you can call me at 705-223-3723  my name  is Jo-Anne Poitras  I purchased the LGTV on October 2020.

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