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05.05.95 streaming stutters and jitters

Marco DiPasquale

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Marco DiPasquale Newbie

Marco DiPasquale

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I had a corrupted OS where I was getting sound but a black screen.  Finally reset to defaults and now Netflix and Amazon video that jitters left and right.  I’ve reset it multiple times, pulled the power for minutes and hours.  Same thing is happening. Who has a procedure to fix?   Model is 55ub9500-UA.  WebOS is 1.4.0-2338 software 05.05.95.  

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td47 Proficient

td47

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@Marco DiPasquale Does the Live TV channels all appear OK? Also, what happens with YouTube videos, or videos introduced via an inserted USB stick?

I am just trying to get a "logical" comparison between different functional player methods, to see if there is a common "element" (e.g. a hardware issue rather than software/firmware) that may be causing this.

Have you checked any externally connected devices? I had a bad HDMI cable in an external player causing jitter on OTHER content (mostly live TV). Worth eliminating if so.

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