loss of sound after first commercial

[Lorie Edwards]

Brand new LG OLED65CXPUA TV and a newbie user.  When watching free CBC Gem shows, the sound cuts out after the first commercial break and will not come back.  Do I have to pay to view to avoid this or is there something I can do?  Has happened several times and on several different shows so far.  I would appreciate any suggestions, and please, in layman's terms so I can understand.  Thank you.

[td47]

@Lorie Edwards I assume that this is NOT a regular FTA (Live TV) programme, but an extra APP that you added to your APP list from the LG Store (or was there in the default apps set with your region/country TV distribution).  Or possibly a related On Demand service channel APP?

If either of the above, then it is most likely a bug in the app, that occurs during the transition between the AD (commercial) insertion, and its transition back to the main programme. I have seen this in a couple of "apps" in my country. If the start of the app shows "update available" at any point, then select "update".

If not, then report this problem directly to LG support in your country (as this is only a peer-to-peer advice forum, it is NOT the LG manufacturers forum).

Edited March 28, 2021 by td47
typos

[Lorie Edwards]

Your description of the situation fits our problem exactly.  We will remove the APP and reload it as we do have the updates set to occur automatically.  If the problem persists, we will contact the APP itself to ask questions.  Thank you so much for your time and trouble.  It is fantastic to have such a useful resource and such knowledgeable people available.