Quantcast
Jump to content
  • 0

loss of sound after first commercial


Lorie Edwards

Question

Brand new LG OLED65CXPUA TV and a newbie user.  When watching free CBC Gem shows, the sound cuts out after the first commercial break and will not come back.  Do I have to pay to view to avoid this or is there something I can do?  Has happened several times and on several different shows so far.  I would appreciate any suggestions, and please, in layman's terms so I can understand.  Thank you.

Link to comment
Share on other sites

  • Answers 2
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

2 answers to this question

Recommended Posts

  • 0

@Lorie Edwards I assume that this is NOT a regular FTA (Live TV) programme, but an extra APP that you added to your APP list from the LG Store (or was there in the default apps set with your region/country TV distribution).  Or possibly a related On Demand service channel APP?

If either of the above, then it is most likely a bug in the app, that occurs during the transition between the AD (commercial) insertion, and its transition back to the main programme. I have seen this in a couple of "apps" in my country. If the start of the app shows "update available" at any point, then select "update".

If not, then report this problem directly to LG support in your country (as this is only a peer-to-peer advice forum, it is NOT the LG manufacturers forum).

Edited by td47
typos
Link to comment
Share on other sites

  • 0

Your description of the situation fits our problem exactly.  We will remove the APP and reload it as we do have the updates set to occur automatically.  If the problem persists, we will contact the APP itself to ask questions.  Thank you so much for your time and trouble.  It is fantastic to have such a useful resource and such knowledgeable people available.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Derek Weselake (WEZ)
      Hey there,  I have had a  OLED55B6P for ten months and I love it but

      I have a problem all a sudden, just today it starts to show a black screen with fire works every minutes if I don't press a button on the remote.

      I have no eco mode on, no power save modes on, TV firmwire is up to date, and tried turning off on and on the tv.

      anyone know how to fix?
    • By LGUSA1
      I have the LG 32LJ57 and can I upgrade from 3.0 to 4.0 on a 2017 model ? IDK why my TV just stop at 3.0 but I want to using 4.0 on a 2017 model! Thanks!!
    • By LGUSERINDIA
      I brought LG LED 124cm 49UK7500  UHD/4K from India to UK. Will the TV support UK TV channels such as BBC and others through a TV Aerial cable or do i need to buy a FreeView box?
    • By lsaadeh1
      Hi all,
      I'm having issues with my lgtv and receiver (Sherwood RD-6506) when turning on my lgtv.
      If I unplug and replug my hdmi cable in it works again but won't start working on its own!
      I've tried disabling quickstart+.. not sure what else I can do...
      TV: OLED55B8STB
      Firmware: 05.40.26
    • By News Reporter
      Advanced Capabilities of LG’s Deep Learning based AI DD Technology Confirmed
      by Respected Third-party Organization

      SEOUL, May 11, 2022 — LG Electronics (LG) announces that the AI technology applied to its upgradable appliance laundry solutions has received AI Algorithm Reproducibility Process Verification from UL, a global safety science leader.* A first for the home appliance industry, the verification confirms the advanced capabilities of LG’s Artificial Intelligence Direct Drive (AI DD) technology which uses deep learning to detect the types of fabrics being washed, or dried, and select the optimal cycle and settings for each load.
      Performing as advertised, LG’s AI DD is the first AI solution used in a laundry appliance to be validated by UL. The company’s state-of-the-art technology was put through a comprehensive assessment to verify its abilities, with UL measuring several criteria such as the suitability of the ‘learning’ data used by LG and the performance of its algorithm in actual usage.
      LG’s AI DD-equipped laundry solutions provide customers with more convenience and gentle fabric care. The revolutionary AI DD leverages deep learning, a technology that allows computers to think and learn by themselves, to automatically determine the optimal washing pattern for each fabric-type. Detecting the weight and softness of laundry in each load, LG’s intelligent washers and dryers deliver excellent results every time, getting clothes and linen fresh and clean while also reducing fabric damage.
      LG’s differentiated AI technology has also been recognized by various organizations including the Korea Testing Laboratory (AI safety certification) and the Korean Standards Association (AI+ certification).
      This year, LG has taken home appliance innovation even further with the introduction of its upgradable appliance concept. Boosting user convenience and value, LG upgradable appliances can add new features and functions via software and hardware upgrades available through the ThinQ app.
      “Being the first in the industry to have our cutting-edge AI technology validated by UL is a testament to our leadership in the global home appliance market,” said Lyu Jae-cheol, president of LG Electronics Home Appliance & Air Solution Company. “LG will continue to take the customer experience to new heights, and make daily life easier, with innovative home appliances leveraging our latest AI and unique laundry technologies.”
      # # #
      * Verified products are currently available in Korean region only.

      link hidden, please login to view

×
×
  • Create New...