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Amazon Prime Video button on remote not launching app.


BobbyL

Question

I have two identical QLED tvs.  Around the same time, the Amazon Prime Video buttons on both remotes fail to launch the app.  A narrow blue line just momentarily appears on the bottom of the screen.  When selecting the app though the remote home button and selecting the app off app line on the screen, the app functions fine.

On one of the sets, I re-installed the app but the problem persists.  Since identical problem is exhibited on both sets with different remotes, it would seem that it is not a defective remote issue.  Perhaps bug was introduced in a WebOs update since it started happening on both sets around the same time.

Anyone else having this issue?  Any solutions?

 

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