LG content store do NOT show DSTV NOW app

[DavidW]

The LG content store do NOT show DSTV NOW app.

The TV details:

Model no           : 49UF770T - TA

Manufactured : 2015

LG webOS          : 4.6

 

[td47]

@DavidW It is most likely NOT available in your country for your specific TV model.

[DavidW]

Hi,

Thank you for your response.

The supplier of the application(DSTV) mentioned that the application is available on the software/firmware that runs on the TV. The supplier of the application does not mention any model that is is not running. It must be LG that does not  make the application available on all models that is running the  LG webOS that the supplier of the app requires. Maybe LG wants us to buy new TV's. The app is available in South Africa and the TV is also set the correct region and country. We got the app running on Samsung and Apple.

[td47]

@DavidW Thanks for the feedback. It is also possible that LG blocked it for certain 2015 TV's, because the age of the hardware, maybe it does not support the app very well, or it performs badly/slowly.

[George Hofmeister]

On 12/14/2020 at 6:35 AM, DavidW said:

The LG content store do NOT show DSTV NOW app.

The TV details:

Model no           : 49UF770T - TA

Manufactured : 2015

LG webOS          : 4.6

Hi @DavidW

You list your TV as having webOS 4.6, however I am guessing that is probably something to do with the firmware number not the OS version.  The TV was released with webOS 2.0, and I am not aware of a unit being upgraded from v.2.0 to anything more than v.3.0.

Many content providers have either never or have dropped supported support for v2.0 and some such as HOTSTAR do not support v3.0 for their app.

[DavidW]

Hi  @George Hofmeister,

Where can I found the firmware version running on the TV?. What is the difference between the software and the firmware(what is the firmware called if the OS  is called "WebOS"?).

Thanks

David