Quantcast
Jump to content


  • 0

Youtube App on LG 55UF7709 behavior changed over time (scrolling vertically, jumping to a certain timestamp)


Question

Hello Community,

I am glad I found this board. Unfortunately the circumstances are not that great. I use my LG 55UF7709 (latest updates are installed) mostly for Youtube and streaming movies from a network storage. Second thing works great. But over the last couple months I see my YT app behaving worse and worse in the little things:

First it started with a different kind of scrolling. I believe after an update I just can't scroll vertically through the YT clips by only using the scroll wheel. This was alwasy working fine but know it is almost like I have to jump start the scroll with the arrow up/dow keys on the remote and than I can use the scroll wheel. Almost feels like it is blocked virtually even though the little red arrow changes its form which is telling me my scroll command is recognized.

Now since a couple of weeks (I think since the last YT app update) every time I use the red arrow to jump to a certain position in the stream the video will start from beginning - no exception.

Has anybody seen these issues, too? Isn't there a official support channel I can use? Looks like LG does not feel responsible for issues with the apps.

Best and Thank you!

Andreas

Link to post
Share on other sites
  • Answers 7
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

Popular Posts

Hey @George Hofmeister, Thanks for this! I will definitely invest some time there! 🙂 If I find any solution I will let you guys know. Best Andreas

@AndreasW In the meantime, after researching @George Hofmeister excellent feedback, have you thought of using a laptop, and controlling the YT app from there, and using the Windows 10 "project screen"

Hello td47, Actually every once in a while I use the iOS YT-App to connect to my LG-TV to choose a vid and push it to the TV. This works very well. I can also jump to any point in time using the

7 answers to this question

Recommended Posts

  • 0
15 hours ago, AndreasW said:

Hello Community,

I am glad I found this board. Unfortunately the circumstances are not that great. I use my LG 55UF7709 (latest updates are installed) mostly for Youtube and streaming movies from a network storage. Second thing works great. But over the last couple months I see my YT app behaving worse and worse in the little things:

First it started with a different kind of scrolling. I believe after an update I just can't scroll vertically through the YT clips by only using the scroll wheel. This was alwasy working fine but know it is almost like I have to jump start the scroll with the arrow up/dow keys on the remote and than I can use the scroll wheel. Almost feels like it is blocked virtually even though the little red arrow changes its form which is telling me my scroll command is recognized.

Now since a couple of weeks (I think since the last YT app update) every time I use the red arrow to jump to a certain position in the stream the video will start from beginning - no exception.

Has anybody seen these issues, too? Isn't there a official support channel I can use? Looks like LG does not feel responsible for issues with the apps.

Best and Thank you!

Andreas

Hi @AndreasW

Unfortunately YouTube update their app whenever they feel like it and LG has no control whatsoever over their actions.  The YouTube app is an example of a hosted server programme and as such it can be upgraded by YouTube without any quality control oversight by LG:

link hidden, please login to view

You will find that the app that is installed on the television is itself very rarely updated, so I am afraid it is YouTube that needs to be told of your problems.

Link to post
Share on other sites


  • 0
16 minutes ago, George Hofmeister said:

so I am afraid it is YouTube that needs to be told of your problems.

Hello @George Hofmeister,

well thanks for your quick reply in both of my topics 🙂 Good to know that I can save my time and I dont need to contact LG. But asking the other way around: Do you have any idea how I can get in touch with Youtube-Support? Any experience here?

Thanks and Regards
Andreas

Link to post
Share on other sites
  • 0

@AndreasW In the meantime, after researching @George Hofmeister excellent feedback, have you thought of using a laptop, and controlling the YT app from there, and using the Windows 10 "project screen" functionality? It won't be ideal, but hopefully more controllable and less buggy that on the TV directly.

NOTE: I have had feedback that users need to update the Windows 10 OS to the latest feature Upgrade (that is 20H2 that some call the "October Update"), as it will make the Screen Mirroring (Project Screen) work better for more TV types. The name 20H2 means the update for "second half of 2020" as they went away from YYYYMM naming strings, as the release time-frame could not always be done in the month intended. If your device or country/area cannot get that update yet, update to the older "2004" May update and try the Project Screen,, Failing that, try using an HDMI cable connection, if your PC/Laptop device has an HDMI socket.

  • Like 1
Link to post
Share on other sites
  • 0
On 11/3/2020 at 8:06 AM, td47 said:

have you thought of using a laptop, and controlling the YT app from there

Hello td47,

Actually every once in a while I use the iOS YT-App to connect to my LG-TV to choose a vid and push it to the TV. This works very well. I can also jump to any point in time using the iOS App. But whenever the video runs this is quite cumbersome - compared to just using the great LG control and its cursor. And it is a workaround for a problem that wasnt there before. Dont get me wrong: I honor your suggestion 🙂 But this setup was very easy and straightforward before the app on the TV got changed 😕 I dont want to mess around with a notebook, cable, you name it.

Now here my story about contacting the YT team: I tried via Twitter and got in contact with the YT support by chat. The great support lady was nice and tried a lot but in the end no solution - yet. Since this issue is not only happening to me she somehow confirmed it might be an program error. She told me to give feedback IN the app on the TV. This ist what I will try next.

I will keep you updated here 🙂

Andreas

  • Like 1
Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Will M
      For the past few years I have been using a 2nd generation Apple TV to watch YouTube videos on my LG Smart TV, however as of today Apple have disabled their YouTube app for this particular device.
      I presumed I would be able to use a YouTube app on my TV to continue watching videos in this way, after all has anyone ever heard of a Smart TV without a YouTube app? Since most new TVs are smart TVs these days most people I know have one and they all have the capability to play YouTube videos, usually you don't even have to download the app as it is one of the ones that comes pre-installed.
      However I cannot find a YouTube app in the LG content store. I've not really tried to install new apps on my TV since getting it so I don't know if I'm looking in the right place, or it is one of those things like with smartphones where there are multiple places you can go and download apps from.
      Bizarrely though, despite there being no YouTube app, there is a YouTube kids app, so it's not like LG have never heard of YouTube or anything, they just don't seem to have realised that people other than kids watch videos on it.
    • By Matt545322
      Hi,
       
      I purchased an LG OLED55BX6LB yesterday and noticed that when signed into the Youtube app, I'm still getting ads displayed despite it showing 'PREMIUM' on the app. Not a massive problem as I can just watch Youtube via an nVidia Shield, which doesn't show ads as expected.
      Still, it's annoying. Is this a one-off, or do others have the same issue?
    • By News Reporter
      In the Korea press, readers will often run across the term MZ Generation. No, this isn’t a new K-Pop group but a forced pairing of two groups – Millennials and Gen Z – which the rest of the world views as separate and distinct demographic cohorts. Separating consumers into different generations is useful for researchers and social scientists, who measure and document differences in attitudes and behaviors.
      Similar to how the term untact marketing was coined in South Korea to refer to connecting with consumers intimately but in a safer, more convenient and era-appropriate manner, MZ Generation is meant to more effectively describe the new consumer target that has quickly become the focus of many brands. Millennials (born 1981-1996) and Gen Z (born 1997-2012) cohorts may be distinctly separate in age but there are many similarities in the two groups as well, and this is the point that Koreans seem to find more compelling. After all, according to the Pew Research Center, “generational cutoff points aren’t an exact science.”

      Photo Credit:
      What makes Millennials and Z Gen similar – and what Koreans find more relevant, it seems – are that both demographics are digitally fluent, come from diverse backgrounds, care about social justice and climate change, and tend to be more educated than previous generations. When entering adulthood, both have been impacted by economic downturns and uncertainty, such as the 2008 financial crisis and the current COVID-19 pandemic. On a deeper level, MZ share common characteristics in their relationship with brands – it’s all about transparency and authenticity. Both want brands to mirror their values and dynamically cater to their preferences. Such values and preferences can range from beauty/fashion brands featuring ‘real’ women of various colors/shapes/sizes in their campaigns (i.e. ), to food/beverage brands becoming more health-centric/using natural ingredients (i.e. ), to automotive brands making conscious efforts towards conserving the environment via expansion into renewable energy (i.e. ), and so on. Note that all of the reference brands are some of MZ’s favorites.

      Photo Credit:
      Where does this obsession with transparency and authenticity come from? It’s fair to assume that such values developed in the post-modern, digital world – as MZers have increasingly grown up with social media, often facing challenges of maintaining their online personas and real-world-selves, as well as discovering truths in seas of misinformation/fake news, they are in constant pursuit of discovering authentic and transparent initiatives.
      If a brand promotes a CSR initiative in a developing country, MZ want to know about it. A brand pledges to become carbon neutral by 2025? They want to know about that as well. MZers are attracted to activities that reflect their values, especially in the context of the brands’ missions – a quality uniquely distinct from any prior generation.

      Photo Credit:
      MZ also strive to become the best versions of themselves, expecting brands to play an active role in that journey. Whether by helping them live more sustainably by providing reusable packaging with their foods/beverages, or educating them on how to participate in social justice campaigns by providing resources on how to donate to particular causes, or building platforms via social media channels where MZ can have a voice and make creative contributions. Through such intentional initiatives, supporting MZ in terms of their self-improvement and yet providing them autonomy, brands can become the young generation’s ally and work together to make life truly good.

      In that vein, LG has launched the MZ Project aimed at handing the content and creative power over to the young generation, thereby empowering them to craft their own stories and personal brands – be it through music or film. As LG “encourages their diverse and limitless possibilities,” MZ is encouraged to continue their creative and positive contributions to the world, especially in times of such incredible uncertainty.

      At the cusp of major milestones in life, MZers are still exploring and learning to understand the complicated nuances of the world – and to have a brand helping them engage with their peers/inspirations, as well as get closer to achieving their dreams, makes their lives a bit easier to navigate. And that’s exactly what LG wants to communicate to MZ – that no matter what they do and where they are, LG is there to support their creative endeavors and ensure that ultimately… Life’s Good.

      By Jamie Waltzer, LG Brand Strategy Task
      # # #

      link hidden, please login to view
    • By Colin Todd
      After using iPlayer app on my lg nano TV when I tune to BBC 1 be, the audio starts in sync but rapidly goes to several seconds delay .
    • By News Reporter
      The YouTube Originals documentary received its offline debut this week on LG’s massive high definition digital billboard in New York’s iconic Times Square. The feature-length documentary, which premiered on YouTube over the weekend, is directed by Academy Award winner Kevin Macdonald and executive produced by the prolific Ridley Scott.

      Life In A Day 2020 debuted on YouTube on February 6, when it also became available on the YouTube app on smart TVs including LG’s award-winning LG OLED TVs. The feature-length documentary is a collaboration between YouTube and LG Electronics and is composed entirely of selected contributions from people around the world who filmed their day on July 25, 2020.

      Ten years after the original Life In A Day, YouTube and the filmmakers asked people all over the world to record their lives to tell the story of a single day on Earth. The filmmakers received more than 300,000 submissions, nearly four times the number of submissions to the previous film, which includes thousands of hours of footage from 192 different countries, in more than 65 languages.

      Directed by Academy Award-winning director Kevin MacDonald (The Mauritanian, One Day in September, The Last King of Scotland), and executive produced by Ridley Scott (The Martian, Gladiator) and Kai Hsiung (Lords of Chaos), Life In A Day 2020 aims to showcase just how extraordinary life can be on an ordinary day.

      “We are proud to collaborate with YouTube to feature this incredible and moving documentary live in Times Square on our LG digital billboard,’ said Peggy Ang, head of marketing at LG USA. “We hope visitors to Times Square will take a moment in their own daily life on February 8 to watch a part of Life In A Day and then enjoy its full impact at home with their families on an LG OLED TV.”
      # # #

      link hidden, please login to view







×
×
  • Create New...