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I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.
I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.
On any device, it should be very easy to type
* a password to connect the TV to a wireless network
* search terms when browsing apps on the app store and in other search engines on the device
To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance. I used the onscreen keyboard and ThingQ app.
The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.
There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps.
Right now my options are
* suffer through this user experience of using the onscreen keyboard
* making my wifi password less secure
* using the Apple TV instead
I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.
The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.
Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.
Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.
When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on.
This makes it much easier to search and of course to paste in passwords from my phone to the TV.
In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.
You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance.
Here's my recommendation:
Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.
What options are there for this? I bet bluetooth is an option amongst others. Please figure this out.
My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback. Ask them if they can connect to WiFi, why not if they can't, and listen to what they say.
User research is cheap and it works. Please do it.
I got 2 LG smart TV's running Software Version 06.00.15 and after this update WiFi has stopped working and the WiFi in both TV's will only stay connected when I am in All settings-->Network-->Wi-Fi Connection and the TV's are also feeling really slow in the menu but the moment I plug in a ethernet cable and disable WiFi everything works and the menu is smooth so I believe there is something up with this software version.
I have a iPhone 12 Pro Max, Laptop and some other devices on WiFi no issues at all.
The TV in the living room is a LG 49UJ701V the one in my bed room is a LG 55UK6100PLB.
Anyone got a suggestion I can try? I do not want to reset them because I do not want to calibrate them both again it's a pain.
By Dan of Durham
I have a OLED55B7A that's connects to my network with an ethernet cable. Short of removing the back cover and disconnecting the wifi module, can the wifi in this TV actually be turned off? I don't want it even trying to connect to my wifi network.
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Hi everyone. I have a LG 49U67V TV.
I updated my internet connection to fiber 100Mbps. My new router uses both 2.4 & 5.0GHz frequencies. With my mobile phone I check my Internet speed with fast.com and it is 100Mbps. My TV connected also via WiFi in the same network can't reach with fast.com more than 12Mbps. What is the problem? Does my TV not support higher speeds?
If I change the router settings to transmit only in the 2.4GHz frequency, would something change? Would I loose speed in other devices such us my laptop and phones?
No can't connect via cable to the router. And I'm afraid to pay 50€ or more for a power connection
I tried something else. I connected my tplink WiFi range extender and then via ethernet cable my TV to this range extender. The problem here is that also the range extender can't reach more than 15 Mbps of speed. I tried to conect my phone to the extender and the result was the same the extender did not achieve more than 15Mbps in fast.com. So the extender had also issues achieving the speed of the ne router
By Allan B
I am in the process of moving my WiFi to a 4G carrier. I was testing the 4G modem and needed to move back to the Broadband modem for a day - I found that the BB password was not kept on the LGWEBOS TV. Similarly when I moved back to the $G modem I had to re-enter that. This TV is the only device that I have which does not remember passwords
Is there a way of placing a support ticket for a change to the OS
Hi, I have an LG WebOS Smart TV that after the last firmware update the Wi-Fi Connection stop working properly. When I try to connect to my network, it will instantly disconnect or it will freeze my TV.
Model: LG 55UF6450-UA (bought it on November 2015)
Also, I don't know if it is relevant but my TV is a US version that now I have it with me in Costa Rica, Central America.
I've tried everything posted on the internet and forums:
- Connecting to my cellphones hotspot (worked for about 5 min the first time I try it and then stop working and would work again when I tried to reconnect).
- Change the DNS to google's DNS. (Once I was able to do it but didn't fix the issue, and also first I need to be able to connect to a network for the TV to enable the option for changing manually to static ip's).
- Doing factory reset won't fix it.
- Changing the Country/Region/Time zone won't fix it.
- Changing to manual time won't fix it.
- Can't do the downgrade procedure posted on this forum for two reasons: because you need to be able to connect to the wifi or via ethernet and it isn't working, and also I can't find an older versión of my firmware.
I am pretty sure that I need to downgrade or even just do a fresh installation of the actual the firmware, but I can't find the right way to do it. Maybe with an LG service remote? but again, I need to first get on my hands a working firmware version for my TV right?
I have an LG 43UK6300PLB TV, connected via Wifi to my home network.
Now, this may be an abnormal setup, so i get it may be unique, but i have two main wifi hotspots in my home. One from my BT Smart Hub, but i also have a pair of TP-Link Deco P9's running in Access Point mode to offer wider wifi coverage in a mesh setup.
I'd obviously prefer for the TV to connect to the P9 Network as the nearest AP is nearer to the TV that he BT one, but when i do the LG Smart App for some reason cannot see the TV, which it should as the Mesh network is running in AP mode (so alongside the BT DHCP).
Can anyone provide any tips?