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By Stylianos
i am having an issue with my LG OLED77C2 tv that started happening (i believe) once i have updated from web24 to 25. It seems like whenever the tv is displaying a source from any of my four HDMI inputs, while i am watching the screen goes black randomly for a few seconds and it loses audio as well during the black screen. Once this happens the audio usually comes back as soon as the image does, however not always. The audio might dissapear completely. In order to fix that i might need to power cycle the tv or unplug the hdmi input out, wait a little and then plug back in. Moreover, sometimes when the black screen flash happens it cripples most of my native apps on the tv. So if i switch to netflix or youtube right after the black screen flash, both apps populate normally all the video/film options in the main menu but when i try to actually play any of the video/films, they dont play and it is throwing an error. These black flashes never happen when i am watching netflix or youtube. Only when using my hdmi inputs. ive changed brand new high quality cables but that did not fix my issue. For the xbox i was already suing an ultra hish speed 2.1 hdmi cable but ive re placed that as well with a brand new one. ive also changed the tvs main board to a brand new and it still happening. Once the dealer changed the board, the tv was behaving normally without the issue. However after a few days i updated the tv to the latest firmware and this started happening. what do i do?
FYI: I tried EVERY SINGLE option to troubleshoot the issue. Disabled VRR, AMD Freesync, ALLM, HDMI Deep Colour, SIMPLINK, I basically set my tv to display video and audio in the most archaic way just to troubleshoot. Still doing it. I am using an xbox series x on input 1 and a mag520 box on input 3. Does it on both sources. Moreover, in case this helps whenever this happens while on the xbox the Dolby vision/HDR logo appears on the top right right after the video comes back once the black screen is over depending on what settings i have the xbox on. Also swapped to different inputs. Still doing it
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By Martlea
Why does YouTube keep 'restarting now to free up memory' and how do I fix this very annoying bug in the WebOS or TV?
Thanks everyone for your suggestions, answers. Tend to agree with Petevick as I usually don't have any other 'apps' running in the background to take up the very limited memory. Have contacted LG support via clunky email page and had one reply so far which also said to check for open apps or - wait for this - if it only happens with YouTube 'app' then it is their problem and I should contact YouTube for a fix!
Not very helpful, ignores the many consumers with similar issue and gives no indication of a future firmware fix.
Looks like LG are another 'couldn't care less' TV manufacturer selling overpriced TV's on the back of 'Smart' features that don't work properly and are unlikely to be kept up to date.
Will remember this next time I need a new set.
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By McLovin
Just bought a LG C5 Oled TV. I'm getting this error message randomly when i'm watching netflix. App will now restart to free up memory.
And yes ... unplugging my tv and deleting apps is NOT a fix.
You are incompetent corporate scum.
I'm never buying LG again.
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By Batman
Device Name:- [LG] webOS TV QNED756RA
Product Name:- LG 43QNED756RA AEK
Product Number:- 95734309GGP74EKFLJP
Serial Number:- 309MAUAGGP74
webOS TV Version:- webOS24 / 9.2.1-42
Programme Mode:- Antenna
Software Version:- 23.21.30
Recently while watching TV, the screen goes blank and then this message appears 'The app needs to close to save memory' then the TV reboots to the program being watched.
Any help and information as to what causes this would be appreciated.
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By andystaffs
Just bought a new LG 43UT91006LA TV .
After one week we're getting a "short of memory " screen warning before TV shuts off and restarts . I've not loaded any apps but I've managed now to delete one . I've checked that the apps are updated . I'm thinking that I can rid myself if the games but not sure how to do this ..I'm a bit baffled that a one week old TV can't cope with it's pre- installed apps ?!
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Question
Ken Gendron
So I just WASTED $50 trying to solve my internal memory loss problem. Was told by installing an Internal hard drive I would get more internal memory? Not the case at all. This TV is the BIGGEST PIECE OF SHIT I EVER OWNED. I strongly advise any new purchasers to consider a different brand. I used to have an auto repair shop in NY. Always had a cordless cell phone. When they would give me trouble, I would wind up like a professional Major league pitcher, and practice my 100mph FASTBALL throw those phones against the wall !!!
My worker would say, "That's smart, now you have to buy another phone." EXACTLY! That phone will never give me trouble again..... Now today, I need to speak another $20 to buy a sledgehammer and bust this TV into a million pieces. Then it too,
"Will NEVER give me trouble again."
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