Cannot upgrade software or download apps

[LesB]

When I first hooked up it downloaded apps fine and updated software.   Next day would not do either

Software version 4.70.03    

Model 55SM8100AUA

Webos 4.7.0-50703

[Filthyanimal411]

I am having exact same problem. Can't install apps. For example, I can't install Amazon Prime from App store or download update from home app screen. 

[LesB]

Just got off the phone with lg service, they said they are having software issues with their site and it should be fixed later today or tomorrow.  

[Hel]

I’ve just got Lg43UM7500PLA  and can’t load the user agreement anyone having same issue

[BCrozierW]

LesB ... how long did you wait on the phone? I've been holding 20 minutes (800-243-0000)

[LesB]

my call was 22 min long and at least 21 was waiting.

 

 

[Haval Aziz]

I have the same issue, the TV is brand new, updated to the latest version via USB and still can't get user license agreement :/

[FG_Rick]

Quote

Same issue, cannot install YouTube TV app. Keeps saying the app "was not installed. Try again."

 

[Dominic Abbott]

I can’t watch Hulu on my one TV anymore and it doesn’t have Disney+ either which is total bullshit! It won’t let me just pick on my cell phone top corner and cast it to my TV either! these TV sucks I’m a sucker I bought three of them to 75 inches and  1 65 inch 4K uhd tv’s! Crap!

[Missie Koetke]

I was able to download Netflix and Amazon Prime using a hot spot via my phone instead of my wifi network. I was not able to upgrade them and tried removing and reinstalling.  Wouldn't do it until I tried this. It was slow but worked. Stupid that we are having the problem at all.

[Element]

On 1/1/2020 at 11:16 PM, LesB said:

Just got off the phone with lg service, they said they are having software issues with their site and it should be fixed later today or 

On 1/1/2020 at 10:43 PM, Filthyanimal411 said:

I am having exact same problem. Can't install apps. For example, I can't install

link hidden, please login to view

Prime from App store or download update from home app screen. 

Had the exact same problem.i just found a solution from a youtube video(well at least for my tv).The trick is to change the DNS SERVER

Go to; settings>network>Wi-Fi connection>Advanced settings > DNS SERVER>Edit then change it to 8.8.8.8

After that everything Apps started updating and installing  just fine. 

 

 

[Dina Ibrahim]

I can't install or update any app including Netflix, i did reset initial settings but it's worse the apps was working are not now. My webos software is 5.0015 and tv not detecting any updates.

[dgonzo2128]

Easy fix folks.
 

Go into your network settings.

Click on whichever connection your have (wired or wireless connection )

Scroll to the bottom and select edit 

uncheck set automatically 

change the DNS server to 8.8.8.8

click connect and bam you’re good to go