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If anyone is still experiencing issues with the webOS Disney+ app (and I suspect many if not all of us still are) such as the lack of 4K support, 5.1 audio support, or as in my case with the 86UH9500, both, please see LG's response to my inquiry into these issues:
We appreciate you for patiently coordinating with us regarding the current application status of your LG 86UH9500 TV, Xxxxxxx. It is our goal to ensure that you are able to utilize your LG product at its fullest potential so let us assist you with your inquiry today.
In response to this, according to the specifications of the unit, the LG 86UH9500 TV has been designed with a 4K UHD and Surround Mode feature. However, if the Disney+ app is the only application that does not output surround sound, please be advised that both the content being played on the TV and the applications should also support this feature as well. This case on the capability and support made by the developers of the Disney+ Application needs to be raised directly to them so that they can make the necessary updates on the programming and utilize our TV’s 4K UHD and Surround Sound features that are already available in our OLED Television. You can reach Disney+ Support Line at 1-888-905-7888 for additional support and assistance.
So, as expected, LG is pointing the finger at Disney to resolve these issues. This makes sense as my inquires into the availability of the Disney+ app from LG before the launch directed me to reach out to Disney+ as they, not LG, are responsible for it.
So if any of you out there have Bob Iger on speed dial, can you give him a ring?
(PS yes, LG incorrectly identified the UH9500 as an OLED model when its an LCD, but I'll let it slide)
Cable was working fine. Had to unplug TV and cable to reboot because the TV screen kept cutting to black and was up to about 30 seconds each time (it gets progressively longer, until I unplug the TV and cable box, and do the hold-the-on-button-for-10-seconds-and-start-over fix, which has worked in the past for this problem, as well as the app restarting for memory thing). Well, now I’m unable to get the cable signal back.
— I swapped cable box from HDMI 1 to 2 and Apple TV from 2 to 1. No signal from cable in HDMI 2, but Apple TV worked in 1.
— Bought new HDMI cord. No signal.
— Restarted the TV from scratch and re-setup everything No signal.
— Called cable company and had them troubleshoot. No signal.
— Hooked cable box to another TV. Bam! Signal! Works fine!
So, why won’t the TV recognize the cable box? I have Consolidated Communications, but cable’s worked when accidentally set to AT&T, as well as Comcast in the past.
Sorry if I sound dramatic, but I’m really, really irritated that I spent $1900 on a TV that has to be rebooted multiple times a week, and the fact that I’ve seen posts on here regarding the app reset problem dating back to 2017, yet LG’s chosen not to fix this issue. It’s ridiculous.
Keep getting this message on the top right hand corner of the TV screen
"Your Magic Remote Signal Is Unstable"
There is a ton of lag, almost to the point where the remote becomes unusable, then it snaps out of it and works fine for 2-5 seconds then the lag comes back.
Other support forums suggested to hold down the back arrow and the home button simultaneously until the power button on the remote blinks. I've done this, and it re-registers the magic remote, but it does not fix the lag.
I have also reset the TV back to initial settings, but still the lag persists.
Anything else I can try?
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I bought a LG 49UH650V 49" 4k. Even though it is a very good quality TV, I'm struggling trying to sort out a problem that seems apparently easy to solve.
I'm italian and I live in the United Kingdom and I set up the TV to use it in the UK. I want to watch the italian tv as well which all the channels are on HotBird 13E. The tv has set by default Astra 28.2E satellite, only this one is listed. In the upper right corner there is a button with a plus symbol [+], I think this is for adding a new satellite, but it is not enabled, I'm not allowed to click on it. Very sad.
Does anybody know how to enable that button, please?
Software Version 04.30.40