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If anyone is still experiencing issues with the webOS Disney+ app (and I suspect many if not all of us still are) such as the lack of 4K support, 5.1 audio support, or as in my case with the 86UH9500, both, please see LG's response to my inquiry into these issues:
We appreciate you for patiently coordinating with us regarding the current application status of your LG 86UH9500 TV, Xxxxxxx. It is our goal to ensure that you are able to utilize your LG product at its fullest potential so let us assist you with your inquiry today.
In response to this, according to the specifications of the unit, the LG 86UH9500 TV has been designed with a 4K UHD and Surround Mode feature. However, if the Disney+ app is the only application that does not output surround sound, please be advised that both the content being played on the TV and the applications should also support this feature as well. This case on the capability and support made by the developers of the Disney+ Application needs to be raised directly to them so that they can make the necessary updates on the programming and utilize our TV’s 4K UHD and Surround Sound features that are already available in our OLED Television. You can reach Disney+ Support Line at 1-888-905-7888 for additional support and assistance.
So, as expected, LG is pointing the finger at Disney to resolve these issues. This makes sense as my inquires into the availability of the Disney+ app from LG before the launch directed me to reach out to Disney+ as they, not LG, are responsible for it.
So if any of you out there have Bob Iger on speed dial, can you give him a ring?
(PS yes, LG incorrectly identified the UH9500 as an OLED model when its an LCD, but I'll let it slide)
I'm new here hoping to find a solution to my problem, after now trying around for almost two days without any result.
- LG OLED55C97LA OLED TV
- Nubert nuPro X-3000 (Pair of active speakers)
The active speakers are connected to the TV via HDMI-ARC on both sides. I'm aware that my configuration might be a bit unique, however I have the feeling that it is the TV / webOS which is messing arround with me.
After connecting my speakers to the HDMI-ARC, changing the TVs output to the HDMI 2 (ARC) is started the device configuration. I was glad, as typing in "Nubert" into the device selection of both "Home cinema system" or "Bluetooth / Soundbar", the webOS brought up a configuration to select.
During the "try-out" phase of the configuration process, turn on and off the power of the speakers works perfectly - even very fast! After configuration, sound comes through the speakers very well and I can adjust the volume. However, when I turn of the TV the speakers will remain on. Same vice versa when trying to turn everything on by only starting the TV.
Does anyone face a similar problem and might have a workaround for this? It is very frustrating and annoying, as it works perfectly in the configuration - but not later on.
Thanks for your help!