Disney plus unable to play videos

[alfie]

Disney plus unable to play videos error code:PB_WEBOS_DR-6006_Invalidstateerror: Unfulfilled promise rejected automatically during destruction.

[Nessa Kramer]

I have the same problem. Did you already solved yours?

 

[Melvz]

Hi... I found this in the net and this worked for me.

 

Go to connection settings in your lg tv and disable the ipv6.  Then edit the DNS to 8.8.8.8

 

Hope this works for you.

[lgtodd]

Hi will disabling the ipv6 affect all the other apps?

[Bernard Cheung]

Good question - does editing it affect other apps ? My Disney+ showed the same error message last night.

[digi techassist]

If you're encountering the issue of Disney Plus being unable to play videos, you're not alone. This is a common problem that many users face, but fortunately, there are several steps you can take to troubleshoot and resolve the issue. Here’s a comprehensive guide to help you get back to enjoying your favorite shows and movies on Disney Plus.

Common Reasons for Playback Issues

1. Internet Connectivity Problems
   A slow or unstable internet connection is one of the most common culprits when Disney Plus fails to play videos. Streaming services require a reliable connection to load content smoothly.

2. Outdated App or Device Software
   Using an outdated version of the Disney Plus app or your device's operating system can lead to compatibility issues.

3. Device Limitations
   Not all devices support all the features of streaming services, including Disney Plus. Older devices may struggle to play newer content.

4. Cache and Data Accumulation
   Over time, cached data can build up and cause performance issues, including playback failures.

5. Server Issues
   Occasionally, Disney Plus may experience server outages or maintenance periods, which can affect the ability to play videos.

Steps to Fix Playback Issues

1. Check Your Internet Connection

   • Make sure your device is connected to a strong Wi-Fi network. You can test your connection by streaming on another app or running a speed test. If your internet is slow, try restarting your router.

2. Restart the Disney Plus App

   • Close the app completely and reopen it. This simple action can resolve many temporary glitches.

3. Clear Cache and Data

   • On most devices, go to your settings, find the Disney Plus app, and select the option to clear cache or data. This can help refresh the app and eliminate any corrupted files.

4. Update the App and Device Software

   • Check your device's app store for any available updates for Disney Plus. Also, ensure your device’s operating system is up to date.

5. Try a Different Device

   • If possible, try accessing Disney Plus on another device to see if the issue persists. This can help determine whether the problem is with the app or your specific device.

6. Log Out and Back In

   • Sometimes, logging out of your Disney Plus account and then logging back in can reset any session-related issues.

7. Check for Server Status

   • Visit the Disney Plus support page or check their social media channels for any announcements regarding service outages or maintenance.

8. Contact Customer Support

   • If you’ve tried all the above steps and still can't play videos, it may be time to reach out to customer support. Services like

     Quote

     digitechassist

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     can provide further assistance tailored to your specific situation, helping you troubleshoot more complex issues.

Conclusion

Experiencing playback issues on Disney Plus can be frustrating, but with these troubleshooting steps, you should be able to resolve the problem quickly. If the issue persists, don’t hesitate to seek expert help to get back to your binge-watching sessions. Remember, you’re not alone in facing these challenges, and there are always resources available to assist you! pls