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Hotstar App not available on LGWEBOS is 05.30.60 Model: OLED65C6P


Manish Ritwik

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Hello:

Hotstar App not available on LGWEBOS is 05.30.60 Model: OLED65C6P

LGStore: USA 

Tweeting @hotstartweets they replied to contact LG Support see below:

Our app has been available on LG WebOS since 22nd Mar in India. If you have WebOS 3.5 or above and a supported TV, you should be able to find it in the store. For device specific compatibility details, please contact LG support.

Can you please advise am I unlucky the one who cannot be helped by LG Support or by Hotetar App Team OR there is a ray of hope?

Please advise ASAP!

Latest comment by @hotstartweets

We do support the OS version you have mentioned. For device compatibility you will have to contact LG support, as there is very less that we can do in this case.

Manish, we developed the app and it is available for all our LG TVs with WebOS 3.5 and above, so if there is a TV which is not showcasing the app, it is a compatibility issue from the device manufacturer, and how much we try to help you with this it wont help, as it is a device related issue.

Edited by Manish Ritwik
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On 9/12/2019 at 11:56 AM, Manish Ritwik said:

HI,

My TV Model is 43LH600T. I do not find Hot star App in the LG Content.  I have seen a reply comment from Hot Star for one of the user that Hotstar i have seen on of the user has given the comment as below after checking with Hot Star. Can you check and get the Hot star available in the Model mentioned above.

Latest comment by @hotstartweets

We do support the OS version you have mentioned. For device compatibility you will have to contact LG support, as there is very less that we can do in this case.

Manish, we developed the app and it is available for all our LG TVs with WebOS 3.5 and above, so if there is a TV which is not showcasing the app, it is a compatibility issue from the device manufacturer, and how much we try to help you with this it wont help, as it is a device related issue.

 

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Facing the same issue. 

I have LG OLED65B6T-T with software version 05.30.60 and Web OS version 3.3.4-4315 (dreadlock dharug)

Hotstar has tweeted to me as well that their app won't work in versions below WebOS 3.5.

Is there a possibility of LG updating its LG WebOS to 3.5 from the current version? 

 

Someone answer please.

 

Edit: The other thing that baffles me is that when AltBalaji, Spotify and Zee5 apps can be made available then what happened to Hotstar? Why can't Hotstar's developers create an app for versions lower than WebOS 3.5?

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2 hours ago, Shubham Upadhyay said:

Edit: The other thing that baffles me is that when AltBalaji, Spotify and Zee5 apps can be made available then what happened to Hotstar? Why can't Hotstar's developers create an app for versions lower than WebOS 3.5?

Possibly a lack of understanding of the platform, lack of competent programmer, or the possibility that updating their backend infrastructure would be too expensive.  Or it could just be that HotStar are colluding with LG to sell more TVs.

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