(LG) webOS TV LK540BPUA
We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
By Tomasz N
Hi. I own C9 for ~2 years and I've been using it wired to my network. Lately I've moved to a new place and I'm unable to connect it to my home network using Ethernet cable.
In short: TV doesn't get IP from dhcpd. When I provide IP manually it won't connect also (but is listed on UniFi Cloud Key device list with that IP. Seems like Ethernet interface is not brought up by TV).
DHCPD is run on the router which is a pfSense device. When I connect TV over Wifi - it successfully obtains IP from the very same DHCP server.
I've looked into dhcpd logs on the pfSense and when TV is connected via Ethernet cable, it casts DHCPDDISCOVER, gets DHCPOFFER from the server, but then never casts DHCPREQUEST to get DHCPPACK. So I see DHCPDISCOVER & DHCPOFFER loop in the logs.
I've been suspecting there is another dhcp server in my network that LG TV is sending DHCPREQUEST to, but this is highly unlikely and I've enabled dhcpd guarding on the switch just to be sure.
In terms of hardware, comparing to my previous apartment I have a new switch here (Unifi) and new in-wall cabling (Cat 6a). I doubt switch and cables makes a difference here. TV firmware is the latest. Connection is OK (I've checked it with a network tester). Network port is OK, standard LAN VLAN. I've doublechecked everything and running out of ideas.
Any ideas / tips how to diagnoze and solve this issue?
I'd really like to have it wired instead of wirelessly connected.
Has anyone else had the same problem as me regarding the 'like' button on the YouTube app on my Oled77g7v? There is a thumbs up button and a thumbs down button for each video. These icons are supposed to be just an outline unless you click on them and then they fill in to show you have selected them. However, this no longer works on my TV. It is as if you never clicked. In fact, the 'like' icon is always pre_filled, no matter what I do. This used to work properly and it still works correctly on a Sony TV I have. Any ideas would be very welcome!
By Tamás A.
I'm having problems with terrestrial TV broadcasts after installing the (Version 06.10.30) software package. The TV broadcasts that were saved are out of order and the search no longer runs as before. Suddenly the search bar jumps from 0% to 100% and no broadcasts are found. Neither radio nor TV. I have tried 3 DVBT2 antennas and two coax cables to see if that is the problem. But all of them behaved the same way on the TV, which is an LG 60SJ850V-ZA. I also tried a full TV reset but that didn't help. I also had the TV turned off for a longer period of time with no electricity, but it made no difference. The release date of the softer package is in December on the site, for me it appeared on the TV (OTA) around late January - early February. Should I expect a new patch in the near future or should I try a downgrade? Any other advice? Thanks in advance for your replies.
I'm currently buying a DVBT2 TV-BOX to watch the channels that are important to me, it's just a bit funny that I need this for such an "expensive" TV (for me). It is not a modern AI piece, but still...
By David Daul
My magic remote and my Roku remote stopped working for turning off power so I performed a factory reset after troubleshooting to get the remote working. I am now stuck at the 1st screen of the Factory Reset which says "Press the OK Button(wheel) on your remote." Well... this really stinks because the remote doesn't work!!! I have tried a USB mouse, a new magic remote, other LG Remotes with no luck. I have also tried using the button on the bottom of the tv. And, I contacted support which was just an exercise in redoing everything I had already tried... No Luck!!
This is a Nano Cell 55NANO81ANA which is basically just a big brick now since I cannot even use any of the inputs. Does anyone have a trick for getting past this initial screen???
Thanks for the help.
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