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I have the 2016 LG OLED65E6P purchased 2/19/2017 with the "magic remote" and recently, the remote control has become unreliable. It worked perfectly until a few weeks ago and I'm not sure what changed. The remote seems to work properly when the TV is first turned on, but later, I have to press a button repeatedly to get any effect. It's not bad buttons, it's like the buttons only send the signal to the TV intermittently. The red light at the top of the remote sometimes flashes red, sometimes goes solid red for a few seconds, and sometimes does nothing when I press the button (I couldn't find a description of what the light does). It's very frustrating.
I mostly make due by repeatedly pressing the button that turns on the teardrop cursor -- after maybe 10 times it'll come on, and then I can use the cursor to operate the TV until it times out. So that works, but it's not a good solution because it's hard to get the cursor turned on.
I put in fresh batteries several times to see if that's the problem -- it made no difference. Plus the cursor works fine, when I can get it turned on.
I was also hopeful that a firmware update caused this problem and it will be resolved.
The remote doesn't seem to require line-of-sight to work. Does the remote use bluetooth or WiFi? I sometimes use Bluetooth headphones with the TV and those work fine.
Has anyone else had this problem with the remote -- and if so, how did you solve it?
(I do have an extended warranty so in theory I can get a replacement remote -- but I'd rather not spend an hour on the phone if this is a common problem.)
Hi, I have a new LG OLED B7 and my cable provider is Xfinity.
Added my set top box (X1 Pace model) and all worked fine, able to change channels etc via the Magic remote.
Then last week the select stopped working but only when I used the list to see the guide and the up/down channel doesn't work also.
Volume works and the select works on LG functions...just not on selecting a channel from the guide.
Set top box remote still works fine.
Was it a firmware update?