DirecTV RVU "This Location not Authorized" message on LG DirecTV Ready TV

[adutchman]

I have a LG OLED65C6P TV which is a listed as a DirecTV 4k Ready TV. It currently has SW File Version 05.30.02 and the DirecTV Ready app version 2.2.14. My home network is wired for full Gigabit and I will used a wired connection over wireless whenever possible.

I have DirecTV with a Genie Gen 2 (HR44-700).  The DirecTV app on the LG OLED65C6P was activated last February and everything was working without any problems until recently.  Everything is hooked up using DirecTV's "official" setup for RVU client viewing using DECAs where required.

About 3 weeks ago, the TV started displaying the message "This location is not authorized" after attempting to connect to the Genie receiver.  The only thing that changed is that DirecTV updated my Genie with Software 0x80d.   

It seems that I am not the only person experiencing this problem.  I was hoping that someone over here at LG's support community may be able provide some help.

There are posts by people on the AT&T Community Forums on this issue.  Here is a link to that thread...

link hidden, please login to view

There are some posts by people on the DBSTalk Forums on this issue as well.  Here is a link to that thread...

Does LG need to update the DirecTV (RVU) app on my TV?  Do they need to update the LG webOS software or does the TV Firmware need an update?

If so, how long will this take?  How do I get LG to do this?

 

[adutchman]

I was aware of the information you provided.  I am no longer a DirecTV subscriber.  I cancelled my service mainly due to this issue, but the monthly savings was a big factor as well.

Since the bulk of the programming we watch are from the major networks (CBS, NBC, ABC and FOX),I invested in a couple of HD HomeRun Connect Quad tuners and a lifetime Plex Pass and 2 nVidia Shield TV boxes.

We also have a Netflix subscription, and frankly, there is so much content, on demand, recorded on Plex DVR and Plex Live that we really don't miss DirecTV at all.

[Sean Newman]

* BUMP* .. I'm also having this problem, I have an OLED EG9600 with software version 04.05.25. Same receiver (HR44-700), mine has been working fine for a couple of years and same problem happened. DTV updated the software on my Genie and the TV suddenly says "This location is not authorized". 

I called AT&T, they sent out a technician to look at it, who didn't have a clue what I was trying to do and the only thing he would tell me is "Using the RVU setup is only supported on the HR54 boxes". I had heard that from another technician years ago and it's always worked fine, so I'm not sure how much I believe it. Clearly DTV has changed something that broke this integration and something needs to be updated. The DTV application in the TV hasn't been updated since Aug 2016, since it says it's supplied by DirecTV, I'm betting they are they ones who have to update it.

I'm about ready to call AT&T and tell them either make this work or upgrade my receiver at no cost and make it work, or I'm going to find another provider.

[adutchman]

My setup was working from February until last month when the Genie got a software  update.

There have been 2 DirecTV Technicians out to my house.  Neither of them knew anything about the RVU.  Both had to call their ISS (Internal Support Specialist) for assistance.

The first one added a DECA to the back of the TV which replaced my straight Ethernet cable.  Apparently DirecTV only supports their systems when DECAs are used for communications.  Once we did this, the message went away and I got a picture back.  This did not last however, as the issue came back shortly after.

The second technician didn't have anything to add.  We ended up removing the RVU from my Genie and then adding it back.  This too was only a temporary fix as the issue came back after power cycling the TV.  I was offered a Genie Mini to replace the RVU built into the TV, but I didn't want another 12 month commitment.

A few days after, I got a follow up call from DirecTV support to see if the issue was resolved.  I told them that it was not.  They gave me two options...

1) Wait for the next software update for the Genie and hope that the engineers figured out the issue
2) Replace the RVU with a Genie Mini

I told them that I have another option, that being I can cancel the service due to it not working.

[mark-in-dallas]

I realize this thread is dated and has not been updated for awhile,  but for anyone experiencing the "this location is not authorized" message, it is due to a DirecTV update requiring clients to reauthenticate  every time they try to connect to the gernie, whereas previous to the August 0xd80 update they only had to authenticate on the initial connection.  The error appears to be caused by a handshake or token exchange not being accepted correctly.

There is a partial solution which will eliminate some but not all of the "location is not authorized" errors, which is to go into the LG settings menu and turn off the Quick Start function.    Doing so will eliminate most if not all error messages when the TV is turned off and back on with the RVU application set as the active input.  You will still get the message sometimes when changing inputs and attempting to go back to the RVU input, which can be fixed by turning off the TV and unplugging it for 10 or 15 seconds, then plugging it back in and turning on the TV again.

Although this is still a royal pita, even with the "location not authorized" issue its still better than the insufferable 6 to 9 second  delays in doing almost anything using a C61K.

I spoke to LG tech support and they said that they are aware of the issue and are working on an update, but how knows when that will happen.  That's still better than the response from DirecTV though, which was that they can make any changes they want to their system and if it adversely affects our TV's so be it and  it's up the the TV manufacturers to make whatever changes are need to keep their apps working.

[DianaC2U]

ADutchman,

 

i know your post post is dated but I am having the same problem with DirecTV. How did you go about changing from DTV to streaming/on demand viewing?  We have 4 TV’s so do I have to have digital antennas on each TV?  How do you record network shows for later viewing?  What apps do you use?  Did you install everything prior to disconnecting DTV?  I really appreciate your help with this because I live on a fixed income and mu bill with DirecTV is. $175 per month. I sure would love to tell them so long.