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New OLED65C6P Cannot Update Web Apps or Access Content Store


dfmaase

Question

Installed new OLED65C6P-U

Wired internet connection.  Can access web using resident browser, but cannot run any video within web applications such as CNN, Fox News, etc.  Can access Web Apps using Sony Blu-Ray.

Cannot access LG Content Store.  Error message indicating a "temporary problem"

Attempt to use any resident Web App says must update.  Select Update and get error message indicating a temporary problem along with error code 6003.

Have reset 3 times.  Same result

Have turned off AC to TV twice, waiting a minute before restarting.  Same result.

Cannot access Local Account from TV General Settings page.

Seems as if LG Server is down somewhaere, but no info on Web indicating this is the case as of this date (April 16, 2017)

Email to Support resulted in email return saying problem difficult to solve via email; call Support (which I will do Monday).

Similar problems seem to have faced customers in past with no apparent solution, but problem just disappears.

Anyone faced this problem and solved it with specific steps to remedy?

 

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Contacted LG support.  Very helpful.

First clue:  Successfully accessed LG Content Store and other web apps using iPhone wireless hot spot.

Reverting back to wired Ethernet or wireless through AT&T DSL service TV could not maintain connection to LG Content Store server.

Resolved problem by editing  DNS address to 8.8.8.8 from address automatically assigned by Motorola DSL router. 

 

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I am experiencing this problem with the LG Content Store upon attempting to download anything. Upon trying to do so the following message is generated;

"there is a temporary error with the network 6003"

There is no connection issue, all pre-installed apps e.g. Netflix stream fine as does on all other devices. TV is connected directly to router with an Ethernet cable as a distance of around 0.5m. TV has no update to install and has never previously had a problem.

Unfortunately LG have not been overly helpful suggesting that I turn the TV off and on or pay for an engineer as the TV is 2.5 years old and therefor out of warranty.

 

Suggestions would be very welcome.

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