• Join Today, It's Simple and FREE!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

  • 0
jikhead

Google Play Movies & YouTube - No Dolby Digital 5.1

Question

Is anyone else having this same problem and let me know so I can determine where the problem is and who to contact to fix it:  I can't get any Dolby Digital 5.1 audio output from either YouTube or the Google Play Movies apps.  They will only output DD 2.0.

It is not a problem with the movies themselves, as I have double-checked all my movie contents from my Nexus Play to validate.  It also doesn't appear to be the the TV or WebOS 3.0, as all my other TV apps are not experiencing this problem, and I get Dolby Digital 5.1 output just fine.  I have updated the firmware on my TV, uninstalled & reinstalled the apps to check, and still no good.  I've chatted with Google support but got a Tier 1 support person who didn't have a clue or help.  This person suggested I contact my speaker manufacturer which was a ridiculous response.  Below are my versions...

LG OLED65B6P

WebOS 3.0     04.30.65

YouTube      1.0.27

Google Play Movies    1.0.20

Share this post


Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 0

Good news, as I have at least now having DD 5.1 working from the YouTube app now.  It still won't work in the Play Movies app.

I've had the TV short of a month now.  Since then, I have it two times were I wasn't getting any video signal from my HMDI3/UHD bluray player.  I had to reset the TV each time.  Last night I went to try and watch some Netflix and discovered I wasn't getting any audio out the ARC HMDI to my receiver; none of the apps.  I reset the TV again, tinkered with settings, did it all again this morning to no avail.  After working on it this morning, I went to go download the manual to double-check all the TV settings and noticed a new firmware was just released yesterday.  After installing the new firmware, I was able to get my audio out the ARC HDMI again.  Since I hadn't logged back into my apps after the last reset, I went to check Play Movies and YouTube and found that Dolby Digital 5.1 was now working out of the YouTube app.

http://www.lg.com/us/support-product/lg-OLED65B6P#manuals

Share this post


Link to post
Share on other sites


  • 0

I've just bought OLED65C7V.

YouTube works with dolby digital, but Google play movie outputs only in stereo 2ch even if I set PCM or Auto from WebOS audio menu, no way to have dolby digital.

Any ideas?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


  • Similar Content

    • By Disappointed_by_lg
      Hi there, I've recently bought a TV 49sj810v, and I can't change a playback speed for youtube videos via the Youtube app and the browser as well, how come?  Why changing the playback speed is possible for my more older samsung tv with the only 1 core processor?
    • By Abel Tesfaye
      Hi
      I have a LG Smart TV LJ550V 
      After updating the webos to 04.70.30 in the night I watched some YouTube videos and turned off the TV, in the next day I tried to open the YouTube app and the TV said that the YouTube app isn't supported and disappeared and I cant find it on LG store.
      Can anyone help me please 
    • By theMediaman
      Short answer: Something on my network is causing the crashes.
      I had an extra router, so I put it between my network and the TV.  
      Netflix no longer crashes, and other apps no longer give me the dreaded, "This app will now restart to free up more memory" error.
       
      Longer answer: Netflix would regularly crash out to Live TV after 20-40 minutes of play. I've been on LG support with this for months. They've replaced the main board twice, and took it off-site where the problem could not be replicated.
      I reset the TV and connected it to my smart phone data plan (luckily just upgraded to 10 GB). No crashes. Put the TV back on my network, crashed after half an hour.
      I took the network cable out of the TV and plugged it into a spare WiFi router. This creates a small network of only one device (the TV). I no longer get crashes. 
      Unfortunately, this kills local network features like DLNA/Plex streaming and wireless display mirroring, but all Internet apps like Netflix and YouTube work flawlessly.
      I plan to narrow down which device(s) on my network is the cause of the crashes, but after 10 months of fighting this I'm just going to enjoy some 4K streaming for a while. If I learn anything new, I'll post it here.
    • By Tilo
      Hi,
      i have a Pioneer 5.1 receiver connected via HDMI-ARC.  Sound by watching live-TV is ok, Dolby Digital output too.
      Watching Netflix or Amazon Dolby Digital output is not working and gets very heavy sound failures. Sound's working only in PCM! That's very poor.....
       
      My settings:
      Audio output via arc "automatic"
      DTV-audio settings "automatic"
      firmware 04.70.45
       
       
      Any solutions??