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Google Play Movies & YouTube - No Dolby Digital 5.1
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jikhead
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Question: IPlayer / Freeview Play
I have a strange problem with freeview play and Iplayer on my 55 E6 I need help first is this the correct place to post
The problem started about 2 months ago
If i select a BBC program from the past by scrolling through the freeview guide Iplayer starts as usual But when it starts playing there is no picture or sound if subtitles are on you can see the the subtitles going by but no sound of picture.
if i start iplayer using the app UI to watch the same program it works fine
all other catch up works through the freeview guide
If i am watching a bbc program and press green to restart the program it works ok also
I have contacted Freeview they told me to contact BBC
I have contacted bbc iplayer help they told me to contact LG
I contacted John Lewis they sent an engineer he said he would report the issue to LG
I am told LG said they did not see it as a problem and would do nothing
I spoke to John Lewis again and was told LG tvs do not support Iplayer any more
I also have a 55uh850v that I use in my cinema as a 3d monitor this tv is olso webos3 this tv has exactly the same problem
I also have a 49UH610v this works perfectly
I also have a OLED55B7V this has the freeview guide disappearing problem that is well documented in "LG TV Freeview Play" forum but when its working the Iplayer works ok
I have 70mg fibre broad band and the tvs are on wired ethernet
I do not know what to do next
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By jorge Ramos
I'm having a little problem since a few days ago, when I try to use the YouTube app it shows the start screen as always but then it don't show the videos and just grey words appear at the side as if it was the tittles and all the text in the app, I tried starting the app from my phone but it just play the sound but no video is showed.
I already erased and reinstalled the app, and even disconnected the TV, I searched on Google but I can't find a way to make it work again
Anyone knows why? Or how I can fix it?
Here is a Photo of how it looks
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Is anyone else having this same problem and let me know so I can determine where the problem is and who to contact to fix it: I can't get any Dolby Digital 5.1 audio output from either YouTube or the Google Play Movies apps. They will only output DD 2.0.
It is not a problem with the movies themselves, as I have double-checked all my movie contents from my Nexus Play to validate. It also doesn't appear to be the the TV or WebOS 3.0, as all my other TV apps are not experiencing this problem, and I get Dolby Digital 5.1 output just fine. I have updated the firmware on my TV, uninstalled & reinstalled the apps to check, and still no good. I've chatted with Google support but got a Tier 1 support person who didn't have a clue or help. This person suggested I contact my speaker manufacturer which was a ridiculous response. Below are my versions...
LG OLED65B6P
WebOS 3.0 04.30.65
YouTube 1.0.27
Google Play Movies 1.0.20
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