Welcome to LG webOS - Smart TV, Phone, Signage, Appliance User to User Support Forum

Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

This message will be removed once you have signed in.

  • 1
cloudstardust5

Scheduled Recording to USB HDD when TV in Standby Mode not working

Question

I have a LG 55UH615T SmartTV.

 

1. I setup a few scheduled recordings from the digital TV (via Guide),

2. I have connected a USB HDD to the TV and

3. I then set the TV to standby (i.e. I switch off the TV but the power to the TV is still on).

4. Also, I disabled the HDD Eco mode to ensure the HDD don't go to sleep.

 

However, the TV doesn't record when the TV is on standby mode. Can anybody tell me how I can record when the TV is on standby mode? Can anybody tell me how I can record when the TV is on standby mode?

1 person likes this

Share this post


Link to post
Share on other sites
  •  Like what you are reading? Please help us by sharing this content.

5 answers to this question

  • 0

I have found a workaround to my problem.

 

I discovered that when you switch on the main power supply of the TV to standby mode, the scheduled recording don't work.

 

However, if you switch on the TV for a minute and then switch it off to standby mode, the scheduled recording works!

 

It seems when you power on the TV to standby mode, it doesn't supply power to the attached USB HDD or the TV don't know there is a USB HDD drive attached. But if you switch on the TV, it starts to supply power to the USB HDD or it recognises that USB HDD is attached. So, even when you switch off the TV to standby mode, the USB HDD is still supplied with power or recognised by the TV. As such, the scheduled recording works.

 

This is a bug of the webOS I think. Hopefully, LG fix it soon!

1 person likes this

Share this post


Link to post
Share on other sites
  •  Like what you are reading? Please help us by sharing this content.
  • 0

This is a very serious issue and I expect LG to come up with a solution soon.

 

Is there any difference, whether the USB port in use is 2.0, or else 3.0 ? I am using a 2.0 USB port, and having this same problem.

 

As for the workaround, it is not working for me.

 

Thanks & Cheers

Share this post


Link to post
Share on other sites
  •  Like what you are reading? Please help us by sharing this content.
  • 0

I have a 49UH651 with webos 3.0

I thought that recording from the schedule was not working when it actually was!

The problem was that when I switched on the tv and went to webos/recordings I saw a screen that said that there were none!

What is happening is that the tv takes a long time to acknowledge the disks existence. More than a minute.

You can see this when you look at the connections list. The disk is missing.

However when you go straight to webos/recordings it does not mention that it is still waiting for the disk, so you assume that the recording has not been made!

I wonder how many support calls this simple user interface oversight has caused!

Share this post


Link to post
Share on other sites
  •  Like what you are reading? Please help us by sharing this content.
  • 0

I'm having this issue too, but it's definitely not that the hard drive has not been found as it appears in the list of devices. The most annoying thing is that it seems to be intermittent, sometimes it works, more often it doesn't. Sometimes when it doesn't work, it 'forgets' the whole series, other times it is still there showing I have selected it to record, it just doesn't.

I do feel it's a power management issue, but really annoying that you basically have to be at home to make sure it's awake and recording! Defeats the object.  I haven't yet tried a new hard drive, but I'm reluctant to as it seems others are having the same issue. This was one of the main reasons I bought a smart TV so I'm very frustrated. 

Share this post


Link to post
Share on other sites
  •  Like what you are reading? Please help us by sharing this content.
  • 0

I have exactly the same issue with my LG 43UJ630V purchased in August this year.  Firstly very disappointed with the WebOS, lack of sufficient internal memory to run the 'apps' properly without constant restarts to 'free up memory' - no excuse for this really given memory is so cheap now. Anyway another major disappointment is the total inability of these sets to use USB Flash drives - LG claim this is due to the read/write limitation of said devices which is quickly exhausted by recording in HD/ 4k. Well all I can say is my six years old Toshibal  could manage this faultlessly . The LG however sometimes records OK then other times the recording simply stops after a few seconds.  Don't know if this is a 'power' issue or the almost new flash drive is now 'worn out' but whatever LG should either insure their products do what the advertising says or fix the problem. Concerning the 'restarting to free memory error' I did manage to get a call eventually from LG support tech who just stated these TV's are not like computers and cannot be expected to run their Smart TV Apps! Er, excuse me this was promised and is why I purchased the damn thing.  

Share this post


Link to post
Share on other sites
  •  Like what you are reading? Please help us by sharing this content.


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now

  •  Like what you are reading? Please help us by sharing this content.
  • Similar Content

    • By Martlea
      Make 2017 TV sets that have latest USB ports, at least 3.0 so it is possible to find a compatible USB HDD  WebOS will work properly with.
      Install sufficient memory to run WebOS Apps without constant restarts or inform customers  apps may not work properly.
      Put a clearly accessible filer by Genre choice from the main program guide (something Toshiba TV and others have had for many years on their EPG's). Going out of the main EPG into the limited snapshot guide then finding the sort by Genre option is clunky.  A zoom function on the main EPG to show more than just a couple of hours ahead would be ideal as well. Even my £70 supermarket own brand TV can manage these simple functions so come on LG match up.
    • By Peter Johnson
      I am trying to record terrestrial digital programs from my 2016 LG webosTV to a USB stick- if I set up a few programs to record, a few work,  but after a day or two it will fail. and from that point all will fail.

      The TV does still try to record, as I can see it pop up a notification if I am watching, but nothing is recorded. (No error message is shown then.)

      If I look at the "scheduled recordings" page, it shows an error, and "Unable to load" for the start and end time of the failed show.

      If I go to "recording history" for that show, I see a message saying "incomplete, Cable/broadcast service changed programming" but that can't be the case for so many different shows,

      There is plenty of space on the USB stick.
      I have tried LG support, but they can't tell me what the message means, and suggest returning the TV for repair.
       
      As a side note: I don't usually watch terrestrial TV through the television- we still use Sky (which is why I want to get this working!) I only say that in case it was a reason that show schedule information is not being updated.
       
      Any help or suggestions gratefully received.
    • By cloudstardust5
      I have a LG 55UH615T SmartTV.
       
      1. I setup a few scheduled recordings from the digital TV (via Guide),
      2. I have connected a USB HDD to the TV and
      3. I then set the TV to standby (i.e. I switch off the TV but the power to the TV is still on).
      4. Also, I disabled the HDD Eco mode to ensure the HDD don't go to sleep.
       
      However, the TV doesn't record when the TV is on standby mode. Can anybody tell me how I can record when the TV is on standby mode?