Netflix does not stream HD on 4K TV 49UF84

[easy]

Hello,

 

I got my LG 49UF84 smart TV on the weekend. The first thing I did was setting up Netflix, because I use the TV for streaming movies and tv shows only, I don't watch TV stations.

 

First, I watched Narcos, which is a Netflix show in 4k. It was great. But this was the last time, I ever got 4K. When I press the "Info" button on my remote ("magic remote"), I see the quality on the top left of the screen. Most of the time it shows 480p. Sometimes even 288p (!). I only hat 720p and 1080p once, during 6 hours of watching Netflix.

 

First I thought it's a connection problem, so I opened the web browser and started a speedtest - it's over 40MBit/s. Netflix 4K needs 15-25MBit as far as I know. I even plugged it to the modem, instead of using WiFi. No changes so far. Is there an option on the Netflix app, that it should use the best possible quality when possible? I mean, it's not bad quality, it's really a great TV. But when I buy a 4K TV, I expect that the 4K functionality works on the biggest movie streaming service.

 

Does anyone have/had similar experiences and even got a solution?

 

Thanks so far!

 

 

-easy-

[toiday]

I'm not sure why you have such problem.  In general, if you streaming, it's best to use wire.  WiFi may have enough bandwidth but it bandwidth is not a constant bandwidth.  Wireless is VERY sensitive to inference of things surrounding.  Even when someone walk by may be effective.  It may not happen often depend on your environment but you don't want your show to stop and buffer at the climate moment.  I used to have the opposite problem.  I have Comcast and they do have data cap.  4K use a lot more data than HD but I can't find a way to downgrade 4K show to HD.  But now Comcast allow me to pay extra to get unlimited plan.

[Zac Truelove]

Easy, were you able to resolve this? I've recently noticed the same thing on my LG.

[easy]

Sorry, I should have mark it as SOLVED. I figured out, that there was a problem between my ISP and Netflix. My ISP restricted sometimes Netflix traffic, especially 4k streaming. I configured my router, so I use VPN - so my ISP cannot restrict the traffic any more. This was my solution!

[easy]

I don't want to create another thread, so I try that one: since the last webOS update, it's not possible to see the current used resolution on Netflix. When I press the "Info" button, there is no time+resolution field in the top left area. Is it possible to "restore" this, or is there a restriction due to the Netflix app?

 

Thanks !

[Joff]

Looking at these complaints in other forums it appears NETFLIX have done this feature removal...... AH's

It is a great feature to check when your stream has diminished in quality for what ever reason.....

Looks like many people are contacting NF in their region to complain..... and so they should!!!

[easy]

Looking at these complaints in other forums it appears NETFLIX have done this feature removal...... AH's

It is a great feature to check when your stream has diminished in quality for what ever reason.....

Looks like many people are contacting NF in their region to complain..... and so they should!!!

Thanks for your reply. This is really rubbish. I'll write to Netflix as well. I really loved the small "time-overview" (e.g. 23:15/45:12 after 23 minutes), and the resolution info was a good-to-have as well!

[easy]

On 1/3/2017 at 10:23 AM, Joff said:

Looking at these complaints in other forums it appears NETFLIX have done this feature removal...... AH's

It is a great feature to check when your stream has diminished in quality for what ever reason.....

Looks like many people are contacting NF in their region to complain..... and so they should!!!

 

On 1/3/2017 at 10:42 AM, easy said:

Thanks for your reply. This is really rubbish. I'll write to Netflix as well. I really loved the small "time-overview" (e.g. 23:15/45:12 after 23 minutes), and the resolution info was a good-to-have as well!

FYI: it's up again for at least 3 months

[Denis Gianne]

I have the same problem to find current resolution. I use a LG 4K tv, with magic remote and this remote control doesn't have the info button. I download the app LG TV Plus for Android and there's a option to click a info button on a touchpad screen in this app! Problem solved!