Jump to content
  • 0

vTuner no more working on my BP735





I was using somewhat often the vTuner application on my LG Blu-Ray BP735 and since few days I'm unable to start this application.


When I start the vTuner from the Premium page (or from my favorites), I just got an horizontal white line in the screen. I waited over 10 minutes and nothing more. Turn On, Turn Off,... nothing more.


My LG OS is a the latest version


All others applications that I use are still working fine.


The vTuner is a "builtin" application in the Premium menu. How can I fix the problem (I don't find a way to reinstall it) ?





Link to comment
Share on other sites

  • Answers 25
  • Created
  • Last Reply

Top Posters For This Question

Recommended Posts

  • 0

I have the same problem with my LG 60" 3d Smart TV (60LB6520-TB).  At the end of October I updated the software to 05.00.15 / webOS TV Version 1.4.0-2507 (afro-ashley).


Since the update, vTuner does not load. It goes to a screen with a white background that says:


Not Found
HTTP Error 404. The requested resource is not found.


In the last day or so, the vTuner app has disappeared from the app ribbon and the premium section.


LG Smart World support told me to use a wifi hotspot and to change my country setting.  Nothing worked.


I wrote again and said:



NONE of this helps. This problem needs to be elevated to the next tier and taken up with the developers. My day job is IT manager and I could easily assist the developers with checking and pinging to see a website is accessible in Oman. If the developers are working on a solution for the next update, just tell me that and I will be patient.

vTuner's website works just fine on my PC. I click on a station, and it starts to play.


It looks like our brothers and sisters with Sony gadgets have around the same time suffered the loss of vTuner as well:

link hidden, please login to view


vTuner Internet radio service

September 17, 2015

We regret to inform you that as of October 5, the vTuner Internet radio streaming service will be permanently terminated on Sony devices.

Since the service was suspended in May by the service provider, Sony has been seeking a solution. Unfortunately, it was impossible to resolve this issue and as a result this service will terminate permanently.

We sincerely apologise for the inconvenience.

Link to comment
Share on other sites

  • 0

I have the same problem on my LG BP620 blu ray player. We have enjoyed vTuner for years on this player and right after the last software update several days ago when we go into vTuner through premium we just get a black screen with a thin white horizontal line near the top. I have emailed both LG and vTuner but have not received a response  :-( 

The vTuner box is still there at present. I really hope they will resinsate it.

Link to comment
Share on other sites

  • 0

I have two BP550s and the same thing happened to both of them.  I think it was after an update.  The update couldn't seem to be stopped, even after initializing to factory specs.  Was on the phone a long long time with LG and they seemed to be unaware of any LG or vTuner problem.  They walked me through many steps, all of which I tried previously, with no positive results.  They had me ship both of them to LG for repair - or whatever they figure out.  Hopefully, if the update is the problem they can help me keep updates from happening.  I really don't care about the updates as I  got these 2 specifically for vTuner and I hope they can give vTuner back to me.  I have already gone thru the garbage with Sony as I bought 2 receivers over 350 apiece for vTuner which went away.  Then I got 2 Sony blu-ray players had vTuner which went away and now this with LG.  Making me very frustrated.  Well the 550's are in the mail and my fingers are crossed.  Any recommendations on Internet Radios with as good a interface as vTuner.  I really don't like Pandora and Iheartradio leaves much to be desired.  Thank much Gene

Link to comment
Share on other sites

  • 0

Hi Genec,


I'm suprized of your answer because I also open a call with LG support last week and I didn't received a positive solution like you... The person told me that application (vTuner) was not a LG application, but a third-party application distributed on LG Smart... then no support is offered !!! It sure that I tried to have more answer from the LG support. I asked to talk with his supervisor (level 2) and I didn't have a good answer also ! He just told me that vTuner partnership is no more supported by LG and this application is no more available ! Then, I ask to be refunded for my Under warranty Equipment (no more than 5 months) and he didn't want.


I searched another answer on this problem. I open a case with vTuner company directly some days ago to understand what's happen withe their service, but I didn't receive any reply for the moment. If you go on the vTuner Website you can view that company have a partnership with Samsung, LG, Audi, Yamaha, Pioneer, etc... but nothing in a news section that could explain the situation of a temporary unavailable service or stopping their partnership.


For the moment, the situation is very strange... many people seems to have the same problem, but didn't get the same answer from LG support.

Link to comment
Share on other sites

  • 0

I found out today that vTuner and LG have no more support in the U.S. for their blue-ray players or smart TVs.  I had the horizontal problem talked to two different techs.  They had me send both units, bought within weeks of each other having the exact same problem.  The horizontal line and no vTuner.  Everything else worked just fine on both machines.  They had me send in the machines waited a month and finally got one back, repaired with a part.  Well, it didn't need a part (the other one is still there waiting for a part).  They had it down for failure to 'scan' even though there was no scan problem before or after on either.  So I don't know what they were trying to fix because I told them specifically about two machines, identical with the identical vTuner problem.  Parts? for what.  Well they replaced a part and guess what I still have no vTuner.  I called them and talked to them they went away a few times and finally came back and said the vTuner was no longer supported in the United States by LG.  So what did they fix with the parts.  Why did they try to hide the fact that vTuner didn't work when that was what was on the repair orders, both of them.  So no vTuner and that's exactly why I bought the two 550's for, only for the vTuner.  I went thru the same thing with Sony.  Two Sony AV receivers at 399 a piece, 2 Sony blu-ray players 100 a piece and now 2 LG blu-ray players 90 a piece.  Tha't is alot of money for paperweights.  At least the Sony receiver is ok as far as AV goes, they replaced vTuner with I love tunes or something which I hate and LG has Pandora but they both stink compared to vTuner.  I can get the vTuner webstation and search for stations manually then pipe it to my receiver via bluetooth but that's a hassle and cumbersome and you end up with no favorites.  With vTuner I had probably 100 or more favorites.  German, french, new age, country etc.

Well I refuse, and told them so, to ever buy another Sony product or another LG product.  They should have offered my money back at the least.  My LG combination VHS/DVD recorder also doesn't burn DVD video anymore.  I don't trust their product reliability anymore and am looking for a replacement for my LG Volt cell phone.  Bad service will not get me to buy their product again.

Link to comment
Share on other sites

  • 0

I am in Canada. I called LG last week as well because their suggestion to 'initialize' my player did nothing. They had me on the line for a little awhile and then came back and told me the same thing: LG no longer has an agreement with vTuner so that is that.

So disappointing. We loved vTuner too and I haven't been able to find or rig anything else up to our system that compares  :-(

Being in Canada, we don't have the Pandora option. I have noticed Deezer on our menu but it will never load up.

Link to comment
Share on other sites

  • 0

I know, I'm disgusted with both LG and vTuner.  I'm not sure how to get it back.  What I'm doing for now is using the vTuner web site to bluetooth to my music destination.  But it's way too cumberson.  What I can't understand is why I can get every station vTuner has on their website, but not on the products we bought just because it's in the U.S.  I had heard of some changing their units to be non US. but can't figure out how that would be done.  I don't have Deezer and I really don't like Pandora.  It's ok but not what I would choose and I don't think the fidelity is all that great.  Good luck.  If you find an alternative, yell, please.

Link to comment
Share on other sites

  • 0

LG and vTuner are not in the U.S. anymore.  Not with their Blu-Rays, Smart TVs or anything else they produce.  So you're being in the UK makes a difference.  If I could initialize it to UK specs I'd try that.  I have kept trying to bring vTuner up but still thin line towards the top.  They repaired one machine for an app.  Apps don't have parts, especially when every other app worked.  What they repaired I don't know, they are still angry at me.  The second unit wasn't repaired because they didn't have a 'part'.  Part for what?  An app.  You get the idea. 

Link to comment
Share on other sites

  • 0

Thanks for your post, Bees. I had last checked vTuner only a few days ago and still the black screen with white line along the top. After reading your post I tried it again this morning and voila!  It is back up and working like usual with my favorites. I am in Canada and, as I mentioned above, LG told me over the phone that they were no longer supporting vTuner. So....I guess things have changed again. So glad to have it back and here's hoping it will keep working!

Link to comment
Share on other sites

  • 0

Hi everyone on this post,


Finally I tested again like you my vTuner App and he's coming back !!!


May be LG and other companies who's integrated this application in their basic OS they have decided to renew their contract with vTuner due to too much request of non-working.


It's a good gift for Christmas... and for those they love Christmas and New Year songs, I suggest you to search for "North America - Canada - Quebec, then "Rouge FM 102,9" (French and English songs)... and every weekend 8-12pm you will find "funny songs", very interesting during the summer around a fireplace and a beer ! 


For the moment, we can "close" this post !

Link to comment
Share on other sites

  • 0

Well I just went to try and listen to some vTuner German music on my LG Blu-Ray player (1 of 2) and here we go again.  No vTuner, just back to the line at the top.  Anybody know of an Internet Radio from Grace or elsewhere that I can get something comparible to vTuner?  I've had it with LG.  That was cruel to give it out temporarily and then take it back again.  I'm so so disappointed.

Link to comment
Share on other sites

  • 0

Hi everyone...


Finally, I'm in the same situation also. vTuner service Inside Canada stop working again. Like Bees told, it was a short-term Christmas present :(


We don't known if the problem is with vTuner or with LG... but something is working weird with this service... I will contact vTuner again.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By H_Rovy
      I want to be able to turn on my TV without it automatically launching a cable channel. ( or repeatedly asking me if I want to turn on the cable box).  Is there any way to "just' start with the home screen? Also when I've been watching something (app or cable) and go back to Home screen, it will go back to what I was watching if there is no input for a minute or so. grrrr. so annoying
    • By SimonW
      WebOS 05.20.15
      DNS over TLS active on router (Cloudfare), all apps (like Netflix, Prime Video & HBO Max etc) are working fine, but the Apple TV app times out (no network)
      Removed the app, installed it again, but still not network. Turned DNS over TLS off, Apple TV works fine.
      According to Apple it's a LG (WebOS) issue, the only requirements, they say, are "active internet connection" and "no VPN".
      Also tested with Apple TV on a Fire TV Stick (on same network) and there it's working fine wiht DoT.  Unfortunately Fire Stick is not 4K, so app on TV is preferred.
      Look to me issue is with the Apple TV app itselfs, but Apple says it's LG.
      Anyone got some suggestions?
    • By Jim Brown
      I have a LG OLED C8 TV with a Soundbar and when connected to Optical the Volume Control is normal with a Percentage 0% to 100% but when connecting to HDMI ARC port like the Soundbar suggest to be connected it just show + or -,  you don't have anyway of knowing what the volume is set  to.    I have tried two Soundbars a LG LAS551H that was connected via Optical and when connected to HDMI ARC it also does not show Volume Control.  I have  got a new Sonos Beam Gen 2 that is now connected to HDMI ARC port and sounds great but if I connect it to Optical it's much lower in volume but has the Volume indicator.   Please advice.    
      I would like to suggest three enhancement request: 1. to show Volume Percentage on the HDMI ARC port.  2. Optical and HDMI ARC have the same output and 3. the Sonos be added to the Device list under Soundbars. 
      Thank you, 
      Jim Brown 
    • By News Reporter
      For a responsible corporate citizen, running a global business means not only providing quality products and services to customers worldwide, but also making a positive social impact around the planet. With an enduring vision to better customers’ lives, LG strives to pursue sustainable innovation in all areas of its diverse business operations.
      As the pressing problems of our environment and society accelerate with the changing times, corporations’ sustainable strategies must evolve accordingly. Recognizing this, LG has unveiled its
      link hidden, please login to view to achieve greater social impact.
      LG’s newly revealed sustainable vision aligns perfectly with the phrase, Better Life for All. While LG has consistently shown its commitment to providing a better lifestyle for customers through its innovative products and services, the catchphrase signifies yet another step forward for the company. Henceforth, LG is expanding the scope of its sustainable practices to not only create a better life for its customers, but for the environment, employees, suppliers and for one and all who call this planet home.
      With regard to sustainability, Better Life for All outlines LG’s new focus on creating a regenerative environment for the better well-being of all lives by establishing a circular economy – a term describing a production and consumption model that minimizes waste and the extraction of new resources.
      The company is ultimately moving on from aiming to do less environmental harm within the traditional linear economy – a system where materials are processed into products and then thrown away after use – to creating an altogether new business process that promotes the recirculation of finite resources. With the new initiative, LG is redirecting more of its environmental efforts to retrieving and recycling used products.

      Better Life for All also embodies LG’s commitment to realizing a more inclusive and diverse society by embracing differences, and by forming close-knit circles of alliance with company employees, corporate partners and stakeholders.
      While LG has always endeavored to work closely with partners in its pursuit of sustainability, the company is further establishing guidelines to better collaborate with supply chain partners, nurture a more embracive corporate culture and introduce products that are accessible to all.
      The company’s efforts in ongoing business practice involve C-Level executives’ leadership and collaboration with corporate partners and other entities which share LG’s goal of Better Life for All.

      As with its vision, the company’s specific sustainability goals and plans for implementing related practices have constantly evolved over the years. In 2021, LG established a comprehensive framework for its sustainable practices. Key initiatives were re-established and categorized according to a new ESG structure, and corporate ESG communication guidelines were instituted for the first time.
      This year, LG has further refined its far-reaching program of ESG initiatives in the recently announced ‘BETTER LIFE PLAN 2030.’ With ‘BETTER LIFE PLAN 2030’, LG is pursuing about a range of initiatives under the broad categories of ‘Environment’ and ‘Society’.
      Stay tuned to Beyond News for the next story, which will look at how LG is fostering a greener and cleaner environment through the first three ESG Initiatives. You can find the 2021-2022 LG Electronics ESG STORY BOOK and FACT BOOK .
      # # #

    • By News Reporter
      How many times have you woken up in the morning to discover your smartphone has gone through an update? These updates sometimes completely change the features of your device, allowing for more comfortable and convenient use of devices. This is all possible thanks to over-the-air (OTA).

      OTA is the ability to download applications, services and configurations across a cellular or wireless network*. When a manufacturer issues a new software or firmware update, it is uploaded to the cloud for download on the target device, subject to the owners’ confirmation of the update. One of the most common devices to employ this is the smartphone, but the technology has become an integral technology across many IT industries, including the automotive market.
      This episode will present the crucial role that OTA plays in the automotive industry today.

      OTA can be found in in-vehicle infotainment (IVI) systems, offering various updates on user interface (UI) for navigation systems, digital cockpit functions, acceleration speed and driving assistance. However, its function is not limited to basic software updates.
      OTA plays an essential role when activating Automated Driving System (ADS). For ADS to function well, vehicles on the road need to smoothly exchange key data, including driving speed, direction change and sudden response to emergency situations, and demands all autonomous vehicles and traffic systems to share the latest version of software to communicate efficiently with one another. OTA fulfills these requirements by creating a network and identifying the location of the vehicle, downloading the latest software that meets each country’s regulations.

      Another significant feature of OTA is that it collects big data that helps build better models and solutions for the future. Including problems caused by autonomous vehicles, a wide range of data on time-sensitive technical issues is gathered in real-time, ultimately ensuring the advent of perfect, safe and convenient autonomous vehicles.
      Manufacturers and developers alike are constantly striving to further improve OTA, attempting to minimize issues resulting from unknown variables. It is their constant modification and evaluation of the core system that makes this particular technology more valuable and meaningful.

      OTA benefits both manufacturers and customers as it saves time, cost and effort in deploying up-to-date software. While automakers who have quickly evolved from manufacturers to tech companies that can deliver new and better software globally in a quicker and cost-effective way via OTA, customers do not have to visit a repair shop for software updates. The convenience and cost-effectiveness achieved through OTA are driving more and more customers worldwide to purchase automated electric vehicles.

      Despite many advantages, we still need to pay attention closely to some areas that need to be approached with caution. Stability is one of the critical areas that need further enhancement. Even slight problems with automotive OTA can lead to accidents, so pre-employment assessment tests should be done with extra care and greater attention. And as automotive OTA is an integrated technology that deals with numerous automobile components, hardware and software that are much more complex than those of smartphones, achieving stability will be a very demanding task for automakers.

      Security is another significant issue. The possibility of software damage through hacking and the acquisition of compromised data is a particular concern for the automotive industry. Currently, many companies are investing in research and having discussions to alleviate these issues and it is expected that more and more global automotive brands will be implementing OTA in the near future.

      Today, vehicles are equipped with many electrical components to the point where they can be referred to as computers on wheels. In this era, the application of automotive OTA seems inevitable. So, even though it will be very challenging, LG will continue to do all that it can to develop OTA systems that come with various functions and can be easily applied to various types of vehicles.
      # # #
      * link hidden, please login to view

  • Create New...