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jonjonbear

Just bought an LG 55UB9500, highly disappointed

Question

Hello all,

Longtime Samsung user here.  Got a really good deal on the 55UB9500 so decided to give it a try.  First, beautiful set, great picture but OS SUCKS!  Either I am doing something wrong, or LG got it wrong. I have the set directly connected via ethernet. VERY fast internet (300 plus GB/S) I have constant issues with Pandora and Netflix.  First it was pandora, it would start and play, then I would get some sort of error.  Then it would play, and have these huge delays between songs.  Very disappointing.  Then Netflix. At first it seemed to work okay. I thought it took a LONG time for it to load a movie. It would hurry up to the 25% mark and then sit there for about a minute.  Now, half the time I get errors that they cannot play this selection at this time. Then I get the movie to play and it will play for about five minutes and do the same thing.

I went to the web and searched and found that people have deleted Netflix and started over. I can't even get that to work. When I follow the directions, going to settings/Network/Web OS apps (or what ever it's called) I get a screen about unlinking my devices or something like that and cannot get to the actual apps.  I then did the up up up left right left thing to get to the log off menu and did that. logged back in but same thing.. I tried last night for over half an hour to get Netflix to work until I finally ran out of patience.  I never had issues like this with any of my Samsung Tv's and not beginning to think I made a mistake but hope not. I love the TV otherwise.  I am hoping that perhaps the OS 2.0 might fix it?  That is of course if that ever happens. 

 

If anyone else has had issues like this and has figured out a way to fix it, please share that with me.  I keep going over to Amazon.com, and looking at the Roku 4 but I really don't want to have to buy that, after just buying this new TV that's supposed to do all this for me. Plus I have read that people are having trouble with the Roku 4 and some LG tv's...Sigh..

 

Thanks, and sorry for the rant. 

 

Cheers,

 

John

 

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4 answers to this question

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Well I can tell you that after some time you will give up on using WebOS, the OS is very unstable and useless! I have bought cheep laptop and connect to my TV so I can have "smart" TV. Since the day I have purchased the TV until now the TV have received two updates but again I can say this is the most useless device I have evet purchased in my life. To be clear I don't talk here about using the TV as a TV the picture quality, 3D, magic remote and all other TV futures are totally OK.

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I have the same set but haven't had any problems with netflix, youtube, or 3dnow.  Those are really the only apps I use though.  The interface is definitely a little hitchy at times though.  Like you said, I hope the WebOS 2.0 upgrade will fix that if it ever comes.  3DNow will only stream 5.1 surround in WebOS 2.0 for some reason.  Netflix does 5.1 fine.

 

On a side note have you use the 3D much?  I've noticed that I really have to be seated at the vertical sweet spot to limit the 3D 'ghosting'.  Sitting up or leaning down affects the convergence greatly.  I have another passive set, a Panasonic 1080p, that I've always been impressed with regarding the ghosting.  One of the big reasons I got this 4k set was to have passive 3D in full 1080 (since passive will half the resolution of the tv in 3D) but the ghosting is disappointing.

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I have the same set but haven't had any problems with netflix, youtube, or 3dnow.  Those are really the only apps I use though.  The interface is definitely a little hitchy at times though.  Like you said, I hope the WebOS 2.0 upgrade will fix that if it ever comes.  3DNow will only stream 5.1 surround in WebOS 2.0 for some reason.  Netflix does 5.1 fine.

 

On a side note have you use the 3D much?  I've noticed that I really have to be seated at the vertical sweet spot to limit the 3D 'ghosting'.  Sitting up or leaning down affects the convergence greatly.  I have another passive set, a Panasonic 1080p, that I've always been impressed with regarding the ghosting.  One of the big reasons I got this 4k set was to have passive 3D in full 1080 (since passive will half the resolution of the tv in 3D) but the ghosting is disappointing.

 

Well I fixed it. Reset the damn thing to factory defaults and that seems to have cleared up the issue.  Everything works great now (except now I have to redo my calibration).  As for the 3D, We've only played with it a bit but it works really well. Of course our two chairs sit pretty much right in front of it.  I didn't notice any ghosting.  We never even opened the glasses that came with it. We used some we had from our last go to the theatre movie.

Cheers!

John

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I have also noticed that the 3D "sweet spot" it fairly small, but still large enough not to be an issue. If I stand up then the 3D picture gets bad ghosting, but as long as I'm sitting down it looks great. It definitely helps to have a TV mount for the wall that tilts so you can angle it just right.

 

As for the OS I haven't had any issues. We use Netflix and 3DGO almost exclusively and they both work quickly and the picture quality on both is great.

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