Quantcast
Jump to content

  • Join Today, It's Simple and FREE!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

  • 0
jonjonbear

Just bought an LG 55UB9500, highly disappointed

Question

Hello all,

Longtime Samsung user here.  Got a really good deal on the 55UB9500 so decided to give it a try.  First, beautiful set, great picture but OS SUCKS!  Either I am doing something wrong, or LG got it wrong. I have the set directly connected via ethernet. VERY fast internet (300 plus GB/S) I have constant issues with Pandora and Netflix.  First it was pandora, it would start and play, then I would get some sort of error.  Then it would play, and have these huge delays between songs.  Very disappointing.  Then Netflix. At first it seemed to work okay. I thought it took a LONG time for it to load a movie. It would hurry up to the 25% mark and then sit there for about a minute.  Now, half the time I get errors that they cannot play this selection at this time. Then I get the movie to play and it will play for about five minutes and do the same thing.

I went to the web and searched and found that people have deleted Netflix and started over. I can't even get that to work. When I follow the directions, going to settings/Network/Web OS apps (or what ever it's called) I get a screen about unlinking my devices or something like that and cannot get to the actual apps.  I then did the up up up left right left thing to get to the log off menu and did that. logged back in but same thing.. I tried last night for over half an hour to get Netflix to work until I finally ran out of patience.  I never had issues like this with any of my Samsung Tv's and not beginning to think I made a mistake but hope not. I love the TV otherwise.  I am hoping that perhaps the OS 2.0 might fix it?  That is of course if that ever happens. 

 

If anyone else has had issues like this and has figured out a way to fix it, please share that with me.  I keep going over to Amazon.com, and looking at the Roku 4 but I really don't want to have to buy that, after just buying this new TV that's supposed to do all this for me. Plus I have read that people are having trouble with the Roku 4 and some LG tv's...Sigh..

 

Thanks, and sorry for the rant. 

 

Cheers,

 

John

 

Share this post


Link to post
Share on other sites

4 answers to this question

Recommended Posts

  • 0

Well I can tell you that after some time you will give up on using WebOS, the OS is very unstable and useless! I have bought cheep laptop and connect to my TV so I can have "smart" TV. Since the day I have purchased the TV until now the TV have received two updates but again I can say this is the most useless device I have evet purchased in my life. To be clear I don't talk here about using the TV as a TV the picture quality, 3D, magic remote and all other TV futures are totally OK.

  • Like 1

Share this post


Link to post
Share on other sites


  • 0

I have the same set but haven't had any problems with netflix, youtube, or 3dnow.  Those are really the only apps I use though.  The interface is definitely a little hitchy at times though.  Like you said, I hope the WebOS 2.0 upgrade will fix that if it ever comes.  3DNow will only stream 5.1 surround in WebOS 2.0 for some reason.  Netflix does 5.1 fine.

 

On a side note have you use the 3D much?  I've noticed that I really have to be seated at the vertical sweet spot to limit the 3D 'ghosting'.  Sitting up or leaning down affects the convergence greatly.  I have another passive set, a Panasonic 1080p, that I've always been impressed with regarding the ghosting.  One of the big reasons I got this 4k set was to have passive 3D in full 1080 (since passive will half the resolution of the tv in 3D) but the ghosting is disappointing.

Share this post


Link to post
Share on other sites
  • 0

I have the same set but haven't had any problems with netflix, youtube, or 3dnow.  Those are really the only apps I use though.  The interface is definitely a little hitchy at times though.  Like you said, I hope the WebOS 2.0 upgrade will fix that if it ever comes.  3DNow will only stream 5.1 surround in WebOS 2.0 for some reason.  Netflix does 5.1 fine.

 

On a side note have you use the 3D much?  I've noticed that I really have to be seated at the vertical sweet spot to limit the 3D 'ghosting'.  Sitting up or leaning down affects the convergence greatly.  I have another passive set, a Panasonic 1080p, that I've always been impressed with regarding the ghosting.  One of the big reasons I got this 4k set was to have passive 3D in full 1080 (since passive will half the resolution of the tv in 3D) but the ghosting is disappointing.

 

Well I fixed it. Reset the damn thing to factory defaults and that seems to have cleared up the issue.  Everything works great now (except now I have to redo my calibration).  As for the 3D, We've only played with it a bit but it works really well. Of course our two chairs sit pretty much right in front of it.  I didn't notice any ghosting.  We never even opened the glasses that came with it. We used some we had from our last go to the theatre movie.

Cheers!

John

Share this post


Link to post
Share on other sites
  • 0

I have also noticed that the 3D "sweet spot" it fairly small, but still large enough not to be an issue. If I stand up then the 3D picture gets bad ghosting, but as long as I'm sitting down it looks great. It definitely helps to have a TV mount for the wall that tilts so you can angle it just right.

 

As for the OS I haven't had any issues. We use Netflix and 3DGO almost exclusively and they both work quickly and the picture quality on both is great.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Forum Topics

    • Question: how to "forget/skip" wrong XPLAY update

      Hello,   I've read on the XPLAY forum about various problems with the latest version, so I decided to postpone the update until the issues are solved. I really don't know where the problem is but the developer said: "They have approved a quiet old version what has no online update functionality and the only way to fix anything or add new functionality is to send it to LG QA team … but they arrrrr soooooo much slow. Ive send them (on several days ago) version latest dev version with online update functionality. It will allow me to react to bugs much faster …"   My setup is: TV: LG 55EG920V, WebOS 2.0, Software version 04.25.70 XPLAY: 20180322.1.2.8 (ONLINE) PLEX: 1.13.8.5395   The version available for update in LG content store is 2.189.171 (08.10.2018). Many users complained they couldn't login anymore after upgrading to this version.   Could you please tell me what is the correct version should I update and when it'll be available for my TV? Also, is there any way to skip this update?  I just want to avoid an accidental update which would broke the functionality...   Kind regards,

      By Mihai B., in LG webOS Smart TV Questions

      • Awaiting best answer
        
      • 0 votes
      • 12 answers
    • Question: Pop up messages on TV:wired LAN disconnected, then Network connected

      For the past few months I am getting intermittent pop up messages on my TV. 1st one says Wired LAN disconnected, then another message pops up and says Network connected. I have been calling my cable carrier Spectrum and Techs have been here and can't find problem. Also I went to check my wifi on my TV and my user name and connections aren't showing up all of a sudden. This TV was just purchased May 2017. What is going on and how to resolve!!

      By Carolyn Steinberg, in LG webOS Smart TV App Questions

      • Awaiting best answer
      • 0 votes
      • 0 answers
    • Question: My WiFi is connected but I cannot use my apps

      we just recently got WiFi and it's connected to the TV, at least it says it is,, but I cannot get even the content store app to open. I thought the firmware might need to be updated but it tells me it's 'unable to check for updates' but my WiFi says it's connected! my software version is 03.15.55

      By Beth_ann, in LG webOS Smart TV App Questions

      • Awaiting best answer
      • 0 votes
      • 0 answers
    • TV WebOS Sucks

      I have noted that TV WebOS is very slow and when you start TV it taking long time to go to any menu.   Is there any way to make it fast ?  Is there any way that it will update program guide quickly ? Is it possble to change Change font size ? Does magic remote cofigurable ? Is it possible to change remote scroll wheel to sound insted of changing channel ? If you connect to any HDMI device it taking long time to switch back to normal TV mode some time it requied to switch off an switch on.  This is dumb OS. I should have check before buying it. Please any one has answer to make it fast ? Is it is possible to change OS if I dont want to use WebOS ?  New buyer please check before you jump to WebOS 

      By tarakdave, in LG webOS Smart TV Discussion

      • 47 replies
      • 44,663 views
    • Popup messages: Wired Lan cable disconnected / Wired network is connected

      I recently updated the firmware on my  LG43UH610V.  Now I constantly get "Wired Lan cable disconnected" / "Wired network is connected" messages even while watching a video file from my NAS. The TV is connected and using the network while getting these messages. It has always been on a fixed IP address on the LAN.

      By John Bizeray, in LG webOS Smart TV Discussion

      • 3 replies
      • 1,394 views


×