because I can not install or update apps?

[Vanilton Coelho]

Hi people,

 

Recently bought one 49LF6350 and one 43LF6350 and the two models have the same problem, whenever I try to open an application, informs me that I have to update (required update, you must update this app to launch it. the update may cause data to be stored deleted.), and when I try to update, it gives an error message (application has not Been instaled. try again). It happens to apps also store to at new install. what may be occurring?

 

software version: 3:03:04

WebOS TV version: 2.0.2-3928 (behive-badlands)

 

thanks.

[brandenwan]

 

Hi people,

 

Recently bought one 49LF6350 and one 43LF6350 and the two models have the same problem, whenever I try to open an application, informs me that I have to update (required update, you must update this app to launch it. the update may cause data to be stored deleted.), and when I try to update, it gives an error message (application has not Been instaled. try again). It happens to apps also store to at new install. what may be occurring?

 

software version: 3:03:04

WebOS TV version: 2.0.2-3928 (behive-badlands)

 

thanks.

 

I am not sure what you mean by "It happens to apps also store to at new install"  but I had failed installs and glitches with some updates for the Amazon and Netflix apps. It was due to the fact I updated these apps before updating my firmware (WebOS) I ended up uninstalling everything and re-installing and never had the issue again. Your issue may be different, but that is the only problem I had. No issues since. My TV is a 65UF8500 though.

[Naren]

Hi,

 

i am facing the same problem, when i try to install or update any app in my LG43LF6300 i am getting a pop-up "Application has not been instaled. Try again".

can any one Help me please.

[b100dian]

Hi Vanilton, did you manage to solve the problem? I have the same thing on my new 40UF7787, behive-badlands (a slightly newer version, 2.0.2-453701)

[Joseph Borg]

Did someone managed to solve this problem? I am having the same issue. Just updated to the latest firmware but still getting "Application has not been installed. Try again".

 

Model: 60UF85

[b100dian]

I had to take the TV to service. They say that they did a re-soft. _However_, I have a feeling that the problem I had may be related to network firewalls.

You see, I had the problem with the brand new TV that I unboxed at my workplace (where there may be some tcp filtering going on). However, after service, I took it _home_. So I would know.

Once home, the supposedly fixed TV had an even more serios problem: LG content store would just show a blank black screen. But the Browser worked, just as it was working back at workplace, where it had the original error.

This time it was because of spotty wi-fi signal. I solved it temporarily with a wi-fi repeater, an then found a way to stick an ethernet cable into it.

And now everything works.

HTH

[Zehcnas Nayar Sicnarf]

Has any one resolved this problem? This also happen on my new 40LF630T. But this happen after the firmware update to 4.0.30. Kindly advice on how to fix this. Note: It happens when connected to WI-FI or even on Ethernet.

[Joseph Borg]

I still did not managed to solve the issue though found a workaround by switching to another wifi connnection. By connecting to another internet source, I managed to successfully install apps. 

[Zehcnas Nayar Sicnarf]

I tried to disconnect my connection and power cycle my router. It works sometimes then it came back to the same problem.. Is this a known bug of WebOs?

[binod]

How to install apps in lg tv it's always ask for free up memory

[binod]

This app will will restart to free up more memory in that case what I have to do

[Kareem33]

I fixed this issue on a friends OLED55B6T (was on version 03.10.??) after trying all fixes I could online and this forum (delete app, change location etc etc...)

Steps:

1) Settings>General>Reset to Initial Settings

2) skip all the 'first us' questions

3) Network>Wi-Fi Connection

*I then used personal hotspot on my iPhone as tge wifi connection THIS WAS ESSENTIAL!

4) General>About this TV>Check for updates.

Above was the only way the TV would successfully would find then update to 04.30.04 

Otherwise it said there were none and stayed on 03.10.?? and all the issues attempting to update/install amazon app were experienced.

Once on 04.30.04 I was able to update over my friends standard wifi (router) once connect which again found an even newer version upon another update check to 05.30.03.

based on those symptoms I'd say that firmware version number didn't like updates over wifi from his router...

i hope this helps someone else!

 

[SNiPpy YiPpy]

@Kareem33 does anyone know if this fox requires a new update?

[Kareem33]

Not sure, when I fixed Amazon via this reset use it was my friends TV.

[Onetimer]

Happened to me yesterday in my new LG 65UK6300. I was frustrated, and did several factory resets. I always skipped the channel search setup bc I don't have cable, only apps. One time I decided to do it, just to try something different. I noticed it actually says if you skip that some TV features will not be available for use. After it was done I could update Netflix, Fox, and download any app. I hope this helps.

[Laurentiu Cotea]

Quick fix is setup your TV then go to wifi click on advanced and put manual IP then login to your modem router and disable firewall for your TV IP adress after go to TV accept all terms in settings and go to install app or what you need to upgrade .after finish go to modem and enable firewall for your TV IP again so your safe.(if you dont have the option to disable firewall just for 1 device just disable firewall in router  until you do the job and after is done enable it again.

[Dennis1507]

I had connected my TV via Wi-Fi and cable. Turning off Wi-Fi fixed it for me. 

[Kirshna Kirshnathasan]

On 6/19/2015 at 8:11 AM, Vanilton Coelho said:

WebOS TV version: 2.0.2-3928 (behive-badlands)

 

[madusankas]

My tv is LF6900. I have the same issue (application has not Been installed. try again) I tried several methods but the problem still here.

[hassan doukhi]

On 12/27/2017 at 11:49 AM, Kareem33 said:

I fixed this issue on a friends OLED55B6T (was on version 03.10.??) after trying all fixes I could online and this forum (delete app, change location etc etc...)

Steps:

1) Settings>General>Reset to Initial Settings

2) skip all the 'first us' questions

3) Network>Wi-Fi Connection

*I then used personal hotspot on my iPhone as tge wifi connection THIS WAS ESSENTIAL!

4) General>About this TV>Check for updates.

Above was the only way the TV would successfully would find then update to 04.30.04 

Otherwise it said there were none and stayed on 03.10.?? and all the issues attempting to update/install amazon app were experienced.

Once on 04.30.04 I was able to update over my friends standard wifi (router) once connect which again found an even newer version upon another update check to 05.30.03.

based on those symptoms I'd say that firmware version number didn't like updates over wifi from his router...

i hope this helps someone else!

 

This is the only way ...

Thank you so much 

[Tadas]

For me app install doesn't work if TV is connected via cable. If connected via WiFi works perfectly.