LG TV OLEDXXCXPTA lost volume control with Sonos Arc

[PoeyYong Wong]

I have this LG OLEDXXCXPTA TV with Sonos for over 2 years. Except in the beginning where I have some issue with volume control with Sonos, it has been working fine. Recently I am encountering problem controlling volume with LG remote for my Sonos Arc. The only way I could get it back to work is to reset the LG TV to initial setup like what I have done 2 years + ago to regain volume control back with a new setup.

However this time it seems to be different, I continue to lose volume control unexpectedly and I cannot see a trend. The latest being when I use the Netflix app to watch shows on my LG TV.

Any suggest to resolve this?

It is getting frustrating to keep resetting TV to initial setup so that I could use the remote for volume control.

[PoeyYong Wong]

On 7/8/2023 at 4:53 PM, PoeyYong Wong said:

I have this LG OLEDXXCXPTA TV with Sonos for over 2 years. Except in the beginning where I have some issue with volume control with Sonos, it has been working fine. Recently I am encountering problem controlling volume with LG remote for my Sonos Arc. The only way I could get it back to work is to reset the LG TV to initial setup like what I have done 2 years + ago to regain volume control back with a new setup.

However this time it seems to be different, I continue to lose volume control unexpectedly and I cannot see a trend. The latest being when I use the Netflix app to watch shows on my LG TV.

Any suggest to resolve this?

It is getting frustrating to keep resetting TV to initial setup so that I could use the remote for volume control.

I did some more testing, if I do not use Netflix or Disney+ app that comes with the TV, the volume continues to work fine. One I starting using anyone of this app the remote for LG loses the ability to control Sonos Arc volume.

I will be really surprise if I am the only one that encounter this error