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ALEXA - ECHO DOT 3 - BUG NOT SOUND!

lldiegoll

By lldiegoll
in LG AI ThinQ TV Discussion

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lldiegoll Rookie

lldiegoll

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Good afternoon,

I bought the LG C2 TV 30 days ago, everything works normally, now I went to use the ALEXA function:
I have an ECHO DOT 3, I did all the procedures, I downloaded LG THINGS, I ACTIVATED THE TV SKILLS, the TV SPEAKERS, I linked the accounts EVERYTHING PERFECT, all commands work: TV ON/OFF, SOUND UP/DOWN, CHANGE CHANNELS, CHANGE DOORS, OPEN APPLICATIONS NETFLIX / PRIMEVIDEO, etc etc ....
But after a while the TV is MUTE, NO SOUND comes out in ALL CHANNELS, IN ALL APPLICATIONS, not even turning the TV off using the CONTROL BUTTON or VOICE COMMAND does the SOUND work.... Only when I unplug the SOCKET does the SOUND come back... .but after some time the same thing happens.... I reset the television from the factory and redid all the procedures and the same thing....

This also happens when I give a command to open NETFLIX/YOUTUBE the sound sometimes stops.
I did the ALEXA only through the TV APP without the ECHO ... and the same problem happens.
Could it be some SOFTWARE BUG? My TV is updated until TODAY 12/29/22 with the latest FIRMWARE, ALEXA is also updated.

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