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web browser no longer correctly measures internet speed

João Inácio
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João Inácio Newbie

João Inácio

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After a software update earlier this year (2022), the LG OLED55C1 TV web browser no longer correctly measures my internet speed. Before average normally. However, I believe the TV uses my Internet speed to the full because I can watch 4KHDR Streaming without any problem (Netflix, Prime Video). It's just the measurement in the web browser that shows grossly wrong results - My Internet contracted is 500Mbps and my TV's web browser measures 25Mbps (speedtest.net). The browser only measures the download speed wrong, the upload speed it measures right, as well as latency and ping.
Several times I tried to report this problem to the local LG (Brazil), but they do not recognize the software error and only respond with irrelevant and useless information. There are several reports of this problem posted on the Internet, and even then, LG ignores the problem.
Does anyone know how to contact the software development team at LG? I think they stay in Korea.

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