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LG content store

Dr. Amin

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Dr. Amin Newbie

Dr. Amin

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I purchased an LG 43up7550 television.
My problem is with the Lg content store, whereas the Tv is connected to the internet and by the browser can be searched on the internet, the LG content store has a connection error and can not see any application on it and this error occurs when I try to open any factory installed the app on Tv. 

I set DNS to google DNS server (8.8.8.8) but this problem still exists.
please help me for solving this problem.

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Dr. Amin Newbie

Dr. Amin

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On 12/13/2021 at 1:11 AM, Dr. Amin said:

I purchased an LG 43up7550 television.
My problem is with the Lg content store, whereas the Tv is connected to the internet and by the browser can be searched on the internet, the LG content store has a connection error and can not see any application on it and this error occurs when I try to open any factory installed the app on Tv. 

I set DNS to google DNS server (8.8.8.8) but this problem still exists.
please help me for solving this problem.

Please help me about this problem

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TimtheToolMan Rookie

TimtheToolMan

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I assume that you were either not using Ethernet or disconnected cable during Hotspot test otherwise data runs through Ethernet instead of Hotspot. Also make sure that you were using phone data and not local network for your phone, otherwise data is going through your ISP and router/modem. 

My problem was either related to data going through router/ modem or ISP but guess it was model/router settings that I did not try to resolve after phone Hotspot worked to get a user agreement downloaded and signed to allow new LG TV to install smart features.

Try contacting Lg technical support. They were very useful for me.

 

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