Quantcast
Jump to content

Use other devices for input - keyboard on smart phones and computers


Recommended Posts

I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.

 

I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.

 

On any device, it should be very easy to type

* a password to connect the TV to a wireless network

* search terms when browsing apps on the app store and in other search engines on the device

 

To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance.  I used the onscreen keyboard and ThingQ app.

 

The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.

 

There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps. 

 

Right now my options are

* suffer through this user experience of using the onscreen keyboard

* making my wifi password less secure

* using the Apple TV instead

 

I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.

 

The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.

 

Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.

 

Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.

 

When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on. 

 

This makes it much easier to search and of course to paste in passwords from my phone to the TV. 

In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.

 

You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance. 

 

Here's my recommendation:

Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.

 

What options are there for this? I bet bluetooth is an option amongst others. Please figure this out. 

 

My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback.  Ask them if they can connect to WiFi, why not if they can't, and listen to what they say. 

 

User research is cheap and it works. Please do it. 

Link to comment
Share on other sites

  • Replies 4
  • Created
  • Last Reply

Top Posters In This Topic

On 7/14/2021 at 9:04 AM, tobiasm said:

I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.

 

I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.

 

On any device, it should be very easy to type

* a password to connect the TV to a wireless network

* search terms when browsing apps on the app store and in other search engines on the device

 

To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance.  I used the onscreen keyboard and ThingQ app.

 

The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.

 

There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps. 

 

Right now my options are

* suffer through this user experience of using the onscreen keyboard

* making my wifi password less secure

* using the Apple TV instead

 

I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.

 

The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.

 

Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.

 

Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.

 

When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on. 

 

This makes it much easier to search and of course to paste in passwords from my phone to the TV. 

In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.

 

You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance. 

 

Here's my recommendation:

Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.

 

What options are there for this? I bet bluetooth is an option amongst others. Please figure this out. 

 

My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback.  Ask them if they can connect to WiFi, why not if they can't, and listen to what they say. 

 

User research is cheap and it works. Please do it. 

On my Android phone I use the "LG TV Plus" app (which I downloaded from Google Play) which has a nice remote and on the bottom of the screen has a "keyboard" button that allows you to bring up a fully-functioning keyboard.  Works well.  Not sure if it's available on an Apple device, though.

Link to comment
Share on other sites

9 hours ago, d2ogilvi said:

On my Android phone I use the "LG TV Plus" app (which I downloaded from Google Play) which has a nice remote and on the bottom of the screen has a "keyboard" button that allows you to bring up a fully-functioning keyboard.  Works well.  Not sure if it's available on an Apple device, though.

Does this app let you connect to the TV before it is on wifi? If so then I'm interested. LG should make this a part of their app whenever they TV is setup. 

Link to comment
Share on other sites

2 hours ago, tobiasm said:

Does this app let you connect to the TV before it is on wifi? If so then I'm interested. LG should make this a part of their app whenever they TV is setup. 

Yes.  You pair the phone with the TV using Bluetooth.  The state of the wifi connection isn't relavent at the point when you connect.

Link to comment
Share on other sites

I  agree that TV set up is extremely difficult - If  you have Thin IQ App on your phone, why cant that be the vehicle for signing agreements, accessing user guides and for password access?  I have been waiting almost two weeks for an answer as to why I dont have LG Content Store on my brand new TV - Please respond!!!!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By infiniter
      Hello! I‘m a guy from Germany who bought his first time ever LG TV, the OLED55G19LA. Coming from a Samsung UE49KS7090 I actually expected the LG to be as good as the Samsung in regards of user interface and handling, but it‘s way worse. Well, gotta live with that. But since using it for about two weeks now, I noticed a few things. Since in my job I‘m a software tester (not for TVs, but software for users is software for users), I think I kinda have an eye for things and how they are supposed to be or not. 
      Since there is only a wishlist forum and no „report your bugs here“ forum, I‘ll post my bugs directly here in hope some developer will record them on the bug tracking list.
      1. Bug: Timers. When gaming on my PS5, the TV suddenly came up with ‚will switching off in 5 minutes‘. So I deactivated that timer which was on by default (why??), just to see the same message appearing again after another 4 hours (yes, on weekends gaming sessions can be long). I think this is a typical software developer flaw. The running timer isn‘t canceled when switching that option off.
      2. Bug: Youtube app. When playing videos from a playlist with auto-play activated and commercials come in the middle of a video, after using the „Skip ad“ button it would randomly jump to another video, which isn‘t on the playlist. This only happens when I connect from within thr Youtube app on my iPad to my TV, select videos on the iPad which would put them onto the playlist of the TV. The TV would start playing, a commercial come and zing!, you‘re out of your currently watched video.
      3. Unwanted behavior: when starting the TV, it would also wake my NAS. This isn‘t necessary. It should only wake it when I open the media player app.
      4. Missing option „Start where you left off last time“: when shutting down the TV while Youtube or Netflix are running, I‘d expect it to come up again the same way. But this only happens randomly or not at all.
      5. Bug: HDMI CEC. My A/V receiver is on the HDMI(ARC) port. The LG deteced it as Denon Sound Bar (how??). Switching it on together with the TV only sometimes works. Switching it off doesn‘t work at all. What works nicely is loudness control.
      6. Bug: Audio interrupts. When playing a video in the media player, streaming Netflix or gaming on PS5, which is directly  connected to the TV, the audio stream via ARC would randomly be interrupted for about one second while the video continues neatlessly. I never had such with the Samsung TV. Totally new and extremely annoying bug.
      7. Controversial topic: DTS audio. I learned that LG doesn‘t decode DTS in files played from the media player. But passing it through is not decoding and I don‘t think that LG would need a DTS licence to just pass it through. Of course the question would be „Why not even passing it through?“. The Samsung I used before could do that. Well, this one’s five years old and I know that current models also don‘t support DTS anymore, but perhaps they pass it through.
    • By News Reporter
      Advancing Business Portfolio with Greater Focus on Digital Transformation   

      SEOUL, Nov. 25, 2021 — LG Electronics (LG) today announced that William Cho, its Chief Strategy Officer, will also take on the responsibility of Chief Executive Officer effective December 1. LG’s top strategist since 2019, Mr. Cho was responsible for establishing LG’s Business Incubation Center and fostering new businesses opportunities in the form of in-house ventures as well as startup partners during his six-year tenure as president of LG North America.
      Having joined Goldstar in 1987 and spending four years in LG’s overseas office in Germany, Mr. Cho has a storied career including roles as president of LG Canada, Australia and the United States. A graduate of Pusan University, Mr. Cho received his master’s degree in business from Yonsei University in Seoul.
      Other notable changes include the appointment of Kim Byoung-hoon as Chief Technology Officer. Currently serving as the head of the Future Technology Center, Dr. Kim is being promoted to executive vice president and will simultaneously assume the roles of Chief Technology Officer as well as the new Information and Communication Technology leadership position.
      Jang Ik-hwan, a 31-year veteran of LG, is being promoted from SVP to EVP and will assume the top position at the Business Solutions Company after successfully growing the IT business portfolio to make LG one of the fastest-growing brands in the notebook, laptop and monitor business. SVP Eun Seok-hyun has been tapped to lead the Vehicle component Solutions Company as its third and newest president. Mr. Eun was previously responsible for growing the smart business division under the same company.
      Going forward, the new leadership team will accelerate changes focusing even more on customer value in pursuit of growth with each business unit assuming greater responsibility. Toward this end, LG will reorganize its Customer Satisfaction Management Center into the new Customer Value Innovation Office with oversight by the CSO. The role of the CVIO will be to more effectively identify and incorporate customer feedback and pain points into the product planning, development and sales processes. In addition, the Customer Experience Innovation Department under the Home Appliances and Home Entertainment Companies will be upgraded to Customer Experience Innovation Division.
      Also, to discover potential growth engines and expedite future innovations, the M&A department under the umbrella of the Chief Strategy Office will be elevated to division level for more resources. Similarly, to increase its focus on future trends and customer needs, LG’s Life Soft Research (LSR) department will be promoted to Life Soft Research Lab to increase its influence within the Design Management Center. And to speed up its digital transformation process related to customer experience, LG will elevate the AI Big Data department to division level under the watchful eye of the new Chief Data Office (CDO).
      All appointments are effective Dec. 1 with promotions going into effect on the first day of the new year.
      # # #

      link hidden, please login to view
    • By WBCS নলেজ একাডেমী
      Hi, i've bought lg 55Nano75PTZ LED tv. All are ok. But I can't sign in my lg account in the tv. When I'm going to sign in my lg account in the tv it shows "Temporary server error has occurred. Pls try again later." pls do anyone know solution?
    • By News Reporter
      In a unique initiative to address food insecurity and spread kindness across the United States, LG is working with global nonprofit Lasagna Love to positively impact communities by connecting neighbors through homemade lasagnas.
      LG USA enlisted the help of celebrity chefs and foodies to kick off the . They will be pitching in to bake lasagnas and posting their experience across their social media channels to inspire others to volunteer and keep the cooking challenge going.

      The campaign, which launched on Nov. 8 in time for the season of giving, has a goal of delivering 15,000 meals and connecting people in their communities throughout the USA. The social media campaign encourages others to join Lasagna Love’s mission of addressing the incredible rise in food insecurity among families and providing a simple act of kindness to those in need of a helping hand.

      LG believes in empowering home cooks and providing them with the innovative tools they need to make the most of their time in the kitchen. Through the partnership with Lasagna Love, LG will be sharing recipes and cooking tips for LG’s InstaView ranges to motivate consumers to get involved and give them all the tools they need to make and gift the perfect lasagna.

      “We’ve all been in a place of needing support, whether it’s a family struggling with food insecurity, a neighbor feeling isolated, or a friend who could use a little encouragement, we hope to inspire others this holiday season to spread Lasagna Love’s mission and connect people in their communities,” says Gail Conroy, senior director of marketing, LG Electronics USA.

      Lasagna Love’s mission is simple: feed families, spread kindness and strengthen communities. According to CEO and Founder Rhiannon Menn, “Lasagna Love was created through the simple act of one family making a home-cooked meal for another family in need. As we continue to scale our mission of spreading kindness, what’s most inspiring is how we’re making life a little better not only for the families receiving a meal, but also for the volunteers who are cooking.
      “We’re thrilled to be partnering with an innovative company like LG that truly understands the power in this one simple act of kindness and wants to help us reach even further,” she says.
      # # #

      link hidden, please login to view

×
×
  • Create New...