Quantcast
Jump to content

Use other devices for input - keyboard on smart phones and computers


tobiasm

Recommended Posts

I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.

 

I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.

 

On any device, it should be very easy to type

* a password to connect the TV to a wireless network

* search terms when browsing apps on the app store and in other search engines on the device

 

To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance.  I used the onscreen keyboard and ThingQ app.

 

The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.

 

There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps. 

 

Right now my options are

* suffer through this user experience of using the onscreen keyboard

* making my wifi password less secure

* using the Apple TV instead

 

I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.

 

The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.

 

Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.

 

Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.

 

When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on. 

 

This makes it much easier to search and of course to paste in passwords from my phone to the TV. 

In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.

 

You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance. 

 

Here's my recommendation:

Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.

 

What options are there for this? I bet bluetooth is an option amongst others. Please figure this out. 

 

My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback.  Ask them if they can connect to WiFi, why not if they can't, and listen to what they say. 

 

User research is cheap and it works. Please do it. 

Link to comment
Share on other sites

On 7/14/2021 at 9:04 AM, tobiasm said:

I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.

 

I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.

 

On any device, it should be very easy to type

* a password to connect the TV to a wireless network

* search terms when browsing apps on the app store and in other search engines on the device

 

To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance.  I used the onscreen keyboard and ThingQ app.

 

The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.

 

There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps. 

 

Right now my options are

* suffer through this user experience of using the onscreen keyboard

* making my wifi password less secure

* using the Apple TV instead

 

I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.

 

The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.

 

Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.

 

Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.

 

When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on. 

 

This makes it much easier to search and of course to paste in passwords from my phone to the TV. 

In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.

 

You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance. 

 

Here's my recommendation:

Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.

 

What options are there for this? I bet bluetooth is an option amongst others. Please figure this out. 

 

My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback.  Ask them if they can connect to WiFi, why not if they can't, and listen to what they say. 

 

User research is cheap and it works. Please do it. 

On my Android phone I use the "LG TV Plus" app (which I downloaded from Google Play) which has a nice remote and on the bottom of the screen has a "keyboard" button that allows you to bring up a fully-functioning keyboard.  Works well.  Not sure if it's available on an Apple device, though.

Link to comment
Share on other sites

9 hours ago, d2ogilvi said:

On my Android phone I use the "LG TV Plus" app (which I downloaded from Google Play) which has a nice remote and on the bottom of the screen has a "keyboard" button that allows you to bring up a fully-functioning keyboard.  Works well.  Not sure if it's available on an Apple device, though.

Does this app let you connect to the TV before it is on wifi? If so then I'm interested. LG should make this a part of their app whenever they TV is setup. 

Link to comment
Share on other sites

2 hours ago, tobiasm said:

Does this app let you connect to the TV before it is on wifi? If so then I'm interested. LG should make this a part of their app whenever they TV is setup. 

Yes.  You pair the phone with the TV using Bluetooth.  The state of the wifi connection isn't relavent at the point when you connect.

Link to comment
Share on other sites

I  agree that TV set up is extremely difficult - If  you have Thin IQ App on your phone, why cant that be the vehicle for signing agreements, accessing user guides and for password access?  I have been waiting almost two weeks for an answer as to why I dont have LG Content Store on my brand new TV - Please respond!!!!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By News Reporter
      Featuring a 21:9 Aspect Ratio Screen, LG’s Latest Smart Monitor Is Perfect
      for Productivity and Entertainment

      SEOUL, July 24, 2024 — LG Electronics (LG) is launching its latest LG MyView Smart Monitor (model 34SR65QC),1 a 34-inch display with a unique form factor and a range of features for better productivity and entertainment experiences. This marks the company’s first smart monitor featuring a curved, 21:9 aspect ratio UltraWide screen, offering an expansive desktop display solution for customers seeking improved workflow, enhanced viewing immersion or both.
      The newly-released LG MyView Smart Monitor boasts a 34-inch WQHD (3,440 x 1,440) resolution2 VA panel, delivering 300 nits of brightness, a wide viewing angle and 99 percent coverage of the sRGB color gamut. These specifications, combined with the screen’s 21:9 format, make the LG MyView an excellent ‘side-by-side’ desktop companion for office workers, developers and other digital professionals.
      The 34SR65QC facilitates greater work efficiency courtesy of its elongated, high-resolution display, useful screen-organization features and support for various home-office apps. The 21:9 UltraWide display provides additional screen-space, allowing users to keep multiple tabs and windows open at the same time and arrange them optimally using the built-in Screen Split function. What’s more, users can take advantage of apps such as mail, online document editors and cloud storage directly on the monitor without having to connect to a PC or laptop. The extra width of the 34SR65QC enables users to operate productivity apps in full screen (16:9) mode and still have enough room for helpful generative AI tools, which can be conveniently pinned to the right-hand part of the display in a smaller-sized (5:9) window.
      The 34SR65QC is also ideal for those seeking a movie theater-like experience at home. Its UltraWide display allows users to enjoy 21:9 content as it was meant to be seen, eliminating the letter-boxing needed to preserve the aspect ratio on conventional 16:9 monitors. This new model is the first in the LG MyView lineup to allow the streaming of video captured in the 21:9 format, bringing a cinematic feel to broadcast content and giving users a real sense of being part of the action.
      Like all LG MyView Smart Monitors, the 34SR65QC comes equipped with the LG webOS platform, which provides access to a wide range of content services including Netflix, YouTube and Prime Video, along with personalized viewing recommendations and intuitive navigation. For even more superb content options, users can head to LG Channels – LG’s free, premium content service – and browse more than 300 channels3 spanning categories such as movies, news, sports, drama and children’s programming. Additionally, with AirPlay 24 and ScreenShare5 support, users can stream or mirror content from their smartphones, enjoying all their go-to mobile apps and games on the monitor’s large, curved screen.
      The 34SR65QC comes with a handy remote that provides basic functions such as power and volume control. It is also compatible with the LG Magic Remote,6 which delivers user-friendly features such as AI Concierge and one-touch access to popular streaming services including Netflix, Prime Video and Disney+. The AI Concierge, activated by pressing the Magic Remote’s microphone button, recognizes different voices and recommends content based on each user’s viewing history.
      Furthermore, once LG MyView Smart Monitor has been connected to the LG ThinQ smart home platform, the ThinQ app can transform the user’s smartphone into a remote offering both touch- and voice-control capabilities. For additional convenience, users can manage monitor settings and navigate and search webOS using a keyboard and mouse.
      “By expanding the LG MyView Smart Monitor lineup with our new 34-inch curved UltraWide model, we are providing consumers with a comprehensive productivity and entertainment solution,” said YS Lee, vice president and head of the IT business unit of LG Business Solutions Company. “We will continue to introduce versatile smart monitors that combine innovative designs with premium performance and practical features.”
      LG MyView Smart Monitor is launching globally starting in the U.S and Korea in August, with availability in other markets to follow soon after.
      # # #
      1 LG MyView Smart Monitor is available in two versions: one offering tilt- and height-adjustability (model 34SR65QC) and one providing tilt-adjustability (model 34SR60QC). All other technical specifications, features and capabilities are common to both versions.
      2 Wide Quad High Definition resolution.
      3 Channel and program availability on LG Channels may differ by region.
      4 To use AirPlay and HomeKit with this monitor, the latest version of iOS, iPadOS or macOS is recommended.
      5 Supported on Android or Windows 8.1 and above.
      6 LG Magic Remote is sold separately.

      link hidden, please login to view
    • By News Reporter
      Company to Leverage Lighthouse Factory Expertise
      to Develop Future-Oriented Business Models

      SEOUL, July 18, 2024 — LG Electronics (LG) is advancing its smart factory solutions business by integrating artificial intelligence (AI) and digital transformation (DX) with its extensive 66-year history of manufacturing and production expertise.
      The Ultimate Fusion of AI and Manufacturing Capabilities
      Earlier this year, LG officially entered the smart factory solutions market. The Production engineering Research Institute (PRI), which has been enhancing production and manufacturing competitiveness for LG Group affiliates, is now extending its expertise to external clients. Services offered include production consulting, development of equipment and operation systems and training for technology personnel.
      Despite being in its inaugural year, the business has already achieved significant milestones. PRI anticipates securing orders worth approximately KRW 200 billion from external clients for its smart factory solutions.
      Major clients include secondary battery manufacturers, automotive parts manufacturers and logistics companies. LG plans to aggressively expand into industries with rapidly growing factory demand, such as semiconductors, pharmaceuticals, biotechnology and food and beverage. The goal is to develop the smart factory solutions business into a multi-trillion KRW enterprise by 2030, excluding revenue generated within the LG Group.
      According to market research firm
      link hidden, please login to view, the global smart factory market is projected to grow from USD 155.61 billion this year to USD 268.46 billion by 2030. 770TB of Manufacturing Data and Over 1,000 Patents
      LG has accumulated vast amounts of manufacturing data and know-how through 66 years of factory design, construction and operation. In the past decade alone, the company has amassed 770 terabytes (TB) of manufacturing and production data, equivalent to storing approximately 197,000 high-definition movies (assuming each movie is 4GB). The company’s competitive edge also lies in its various core production technologies essential for smart factory configuration, with PRI filing over 1,000 patents related to smart factory solutions. LG aims to set its smart factory solutions apart by integrating its extensive manufacturing data and expertise with AI and DX, leveraging world-class production technologies. These smart factory solutions encompass production system design, monitoring and operation through Digital Twin technology; big data and generative AI-based management of quality, industrial safety and equipment; and the provision of various industrial robots.
      Production Efficiency Directly Linked to Business Profitability
      Smart factory solutions focus on minimizing even the briefest delays or minute errors between processes. Since efficiency in production is directly linked to the overall profitability of the business, enhancing it is crucial. For example, at LG’s refrigerator production line in Changwon, a refrigerator is produced every 13 seconds. A 10-minute delay in the production line would result in a production shortfall of 50 refrigerators. Assuming the price of one refrigerator is KRW 2 million, a 10-minute delay translates to a loss of KRW 100 million.
      This impact is even more significant for products with faster production speeds.* Therefore, solutions that minimize delays across processes – from the seamless supply of multiple components to assembly, packaging and inspection – are essential.
      Comprehensive Production Solutions Covering the Entire Journey
      LG approaches the smart factory business not just as unit solutions for specific areas but as comprehensive solutions covering the entire journey for clients, from factory planning to design, construction and operation. Considering the client’s environment and industry characteristics, the company diagnoses existing factories and identifies areas for improvement, establishing a step-by-step roadmap from automation, informationization and intelligence perspectives to maximize investment effectiveness.
      Digital Twin Solution for All Value Chain
      The production system design and operation solutions leverage real-time simulations using Digital Twin technology. Before the factory is built, a virtual replica identical to the real factory is created, allowing clients to preview the production and logistics flow. This enables optimal efficiency in factory design.
      During the operational phase, analyzing real-time data helps detect bottlenecks, defects and malfunctions in the production line in advance, thereby contributing to productivity improvement.
      Autonomous Mobile Robots and Collaborative Robots
      LG’s various industrial robot solutions for factory automation offer significant advantages. The Autonomous Mobile Robot (AMR) is equipped with cameras, radar and LiDAR sensors to recognize its surroundings and supply parts and materials. It navigates effectively, avoiding workers and obstacles through autonomous driving.
      The Mobile Manipulator (MM), which combines a multi-joint robotic arm with an AMR, can automate a range of tasks seamlessly. It is capable of diverse actions such as assembly, defect inspection and transporting parts and materials. Additionally, it can replace the batteries of nearby AMRs when they run low.
      Generative AI Solutions for Easy Anomaly Diagnosis
      Solutions that assist in managing yield rates and ensuring the smooth operation of equipment are also highly beneficial. Sensors installed throughout the factory detect abnormal signals such as vibrations and noise caused by equipment aging or lack of lubrication. Big data is then used to determine the causes and recommend corrective actions.
      Generative AI based on large language models allows for easy use through voice commands. For example, saying “abnormal vibration in equipment A at 2 p.m.” records the abnormal signal on the server. A command like “show recent abnormal vibrations and corrective actions” provides a list of defect types and previous corrective actions in order of likelihood.
      Additionally, LG has developed a real-time detection system powered by Vision AI. This system learns the factory’s normal operating conditions and detects anomalies such as temperature fluctuations and defects. It also enhances factory safety management by identifying workers who are not properly wearing safety helmets or work vests.
      Expediting the Development of a Future-Oriented Business Model by Harnessing Lighthouse Factory Expertise
      LG’s intelligent autonomous factories in Changwon, South Korea, and Tennessee, USA, have been recognized as Lighthouse Factories by the World Economic Forum. Following the implementation of smart factory solutions, productivity at the Changwon plant increased by 17 percent, energy efficiency improved by 30 percent, and quality costs due to defects were reduced by 70 percent. Within the LG Group, production facilities at over 60 locations in 40 regions worldwide are applying solutions from PRI.
      Leveraging this internally and externally validated smart factory expertise for business ventures holds significant meaning in terms of commercializing intangible assets. LG is driving a transformation of its business portfolio, which has traditionally focused on production of hardware, by integrating software and solutions into a future-oriented structure. This approach is expected to significantly contribute to the rapid growth of the company’s B2B sector, one of the three key growth drivers in LG’s 2030 Future Vision, especially as it targets numerous external corporate clients.
      “We will offer optimal smart factory solutions at every stage – from planning and design to construction and operation – becoming the ideal partner that supports our clients throughout their entire production journey,” said Jeong Dae-hwa, head of LG PRI.
      # # #
      * Unit for production speed is parts per million (PPM).

    • By matesz
      Hi
      I currently have CA DacMagic 100 connected via optical + CA A1 AMP, this is quite cumbersome and doesn't work with universal control.
      I know that i will have to buy some hardware to have proper universal control, however i can't find any reliable information on which amp does support it and which doesn't. 
       
      It would be great if list of supported devices would be available.
      If not then recomendation for AMPs that works well with optical + simple DALI oberon stereo satellite setup is also solution.
       
      PS1. Sorry if this duplicate but i couldn't find anything meaningful after few days of googling.
      PS2. I've heard that Denon AVR-X3600H works but this is massive overkill for what i need (i don't indend to go beyond stereo, not even 2+1).
    • By Schleimie
      Hey, 
      My question is, can I install webos4.0 or higher on my lg 49uj701v, for example via a USB stick with an .apk ? I would like to download Paramount+.
      Thanks a lot
    • Weebly - Websites, eCommerce & Marketing in one place.
    • By Speedemon
      I have a UK6300 LG TV. It has always worked faultlessly. However it now will not show the pointer unless I restart it and then it only there of only for 20 seconds and then it is gone. The LAN cable notification constantly disconnects and reconnects. The Web Browser no longer opens on my selected page. The Software version is the latest and when I tried to manually update the software in case the auto update got corrupted it will not recognize the USB drive as having the software on it. The software browser version is 05.50.15.
      Any ideas what to do. I have two other LG TV's and all work perfectly.
×
×
  • Create New...