Quantcast
Jump to content

Use other devices for input - keyboard on smart phones and computers


tobiasm

Recommended Posts

I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.

 

I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.

 

On any device, it should be very easy to type

* a password to connect the TV to a wireless network

* search terms when browsing apps on the app store and in other search engines on the device

 

To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance.  I used the onscreen keyboard and ThingQ app.

 

The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.

 

There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps. 

 

Right now my options are

* suffer through this user experience of using the onscreen keyboard

* making my wifi password less secure

* using the Apple TV instead

 

I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.

 

The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.

 

Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.

 

Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.

 

When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on. 

 

This makes it much easier to search and of course to paste in passwords from my phone to the TV. 

In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.

 

You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance. 

 

Here's my recommendation:

Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.

 

What options are there for this? I bet bluetooth is an option amongst others. Please figure this out. 

 

My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback.  Ask them if they can connect to WiFi, why not if they can't, and listen to what they say. 

 

User research is cheap and it works. Please do it. 

Link to comment
Share on other sites

  • Replies 4
  • Created
  • Last Reply

Top Posters In This Topic

On 7/14/2021 at 9:04 AM, tobiasm said:

I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.

 

I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.

 

On any device, it should be very easy to type

* a password to connect the TV to a wireless network

* search terms when browsing apps on the app store and in other search engines on the device

 

To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance.  I used the onscreen keyboard and ThingQ app.

 

The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.

 

There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps. 

 

Right now my options are

* suffer through this user experience of using the onscreen keyboard

* making my wifi password less secure

* using the Apple TV instead

 

I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.

 

The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.

 

Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.

 

Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.

 

When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on. 

 

This makes it much easier to search and of course to paste in passwords from my phone to the TV. 

In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.

 

You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance. 

 

Here's my recommendation:

Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.

 

What options are there for this? I bet bluetooth is an option amongst others. Please figure this out. 

 

My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback.  Ask them if they can connect to WiFi, why not if they can't, and listen to what they say. 

 

User research is cheap and it works. Please do it. 

On my Android phone I use the "LG TV Plus" app (which I downloaded from Google Play) which has a nice remote and on the bottom of the screen has a "keyboard" button that allows you to bring up a fully-functioning keyboard.  Works well.  Not sure if it's available on an Apple device, though.

Link to comment
Share on other sites

9 hours ago, d2ogilvi said:

On my Android phone I use the "LG TV Plus" app (which I downloaded from Google Play) which has a nice remote and on the bottom of the screen has a "keyboard" button that allows you to bring up a fully-functioning keyboard.  Works well.  Not sure if it's available on an Apple device, though.

Does this app let you connect to the TV before it is on wifi? If so then I'm interested. LG should make this a part of their app whenever they TV is setup. 

Link to comment
Share on other sites

2 hours ago, tobiasm said:

Does this app let you connect to the TV before it is on wifi? If so then I'm interested. LG should make this a part of their app whenever they TV is setup. 

Yes.  You pair the phone with the TV using Bluetooth.  The state of the wifi connection isn't relavent at the point when you connect.

Link to comment
Share on other sites

I  agree that TV set up is extremely difficult - If  you have Thin IQ App on your phone, why cant that be the vehicle for signing agreements, accessing user guides and for password access?  I have been waiting almost two weeks for an answer as to why I dont have LG Content Store on my brand new TV - Please respond!!!!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Luka Pantsulaia
      I bought LG smart tv. for some reason region selected was Africa and could only choose from african countries and had very little available apps in content store. I live in Georgia, so figured that  changing region to EU would help so changed it to 3122 and selected service country UK because Georgia was not in the list. after that every app says that it is not available in current country. I have  default region code saved so I guess could go back but wondering if any one can help me to get it working in EU. or if anyone have region code in which Georgia is available it will be helpful as well. 
    • By GiotisCy
      Hello, 
      I have recently purchased an LG C2 Oled TV which I connected with my Samsung HW-Q800B 5.1 soundbar via eArc HDMI. When I select "Passthrough" as a Digital Sound Output on LG TV sound advanced settings, there is an obvious sound response delay around 3 seconds when I pause and unpause the movie on Netflix or Prime video streaming apps on LG TV. For example, when I start the movie, the video starts and sound starts 2-3 secs later. When I pause the movie, the sound continues for 2-3 secs after the video has been stopped. There is no any lip sync issue, just this response delay of the sound from the soundbar. This happens only on LG TV Apps. If I connect to an external HDMI device such as AMAZON Fire Stick 4K, there is no such sound delay issue neither on Netflix neither on Prime Video. 
      Thus, the problem seems to be on LG TV apps.
      If I change the Digital Sound Output to "Auto" instead of "Passthrough" the issue is gone but sound quality is not as good as with Passthrough selected. So I do not want this to be my option.
      I would appreciate if someone could come with a solution on this. 
       
    • By Brian Gregory
      CBS Catchup, Discovery+, POP player, and UKTV Play always need updating. Even seconds after you just updated them. It started doing this a few days ago.
      Who can I contact to get this fixed?
      Since the "apps need updating" notification now always appears when I switch the TV on, I now have no way of telling if anything really does need updating other than going into the LG content store, clicking Apps, clicking My Apps, and visually checking.
      ☹️
    • By News Reporter
      As the world welcomes in the new year, LG is busy ushering in a new era in TV with the announcement of its new vision statement, “Sync to You, Open to All.” The company’s vision for the present and future of screen is all about syncing the user experience to each user’s individual tastes and lifestyle. It’s a vision that sees the screen as a seamless extension of people’s everyday life; a place where one can go to be entertained, to connect, to pursue their passions and so much more.

      “Sync to You, Open to All,” although new, is a continuance of LG’s long-term commitment to changing the role of TV. The company aims to realize its vision by reflecting customer opinion throughout the entire user experience journey, factoring feedback into every single facet – from product and service development to User Interface (UI) features, design and, of course, the viewing experience.
      In LG’s reimagining of what television is, the living room TV is now considered a lifestyle hub – one centered on the delivery of a personalized, customizable experience that lets users do and be more.

      “Sync to You” relates to the delivery of a user experience that takes personalization to the next level. In terms of hardware, this means the introduction of new and diverse screen products intended for different audiences. These will include screens leveraging Zero Connect technology, to provide spatial and interior design freedom, flexible screens that users can ‘bend’ to their needs and screens that eschew conventional design.

      As far as software is concerned, “Sync to You” focuses on providing unique experiences optimized for each user, thanks to webOS, LG’s open and constantly evolving smart TV platform. This encompasses the ability to customize a broad range of functions and settings to one’s preferences, starting with UI configuration, content recommendations and picture quality. But it also extends to the provision of an expanded customer experience, thanks to a wide range of interactive services from categories as diverse as cloud gaming, the metaverse, remote learning, home security, home fitness or health.
      A variety of virtual worlds can also be accessed, from
      link hidden, please login to view, a virtual art museum allowing you to walk inside and explore emotions beyond the creative work or , the world first TV metaverse service, a full mixed reality platform offering life events that happen at the same time in both realities and , a new cloud solution allowing users to access interconnected digital worlds. The app on LG TVs offer access to over 180 classes taught by the world’s best instructors and thanks to a new partnership with , LG TV owners can benefit from integrated services developed exclusively for webOS.
      LG TVs also offer a variety of fitness services from , world’s largest fitness group and , to, which allows to connect a fitness machine to the TV and Exercite, a motion sensor solution that recognizes your body’s posture.
      The second part of LG’s vision statement, “Open to All,” is about collaboration, inclusivity and sustainability. Through open collaboration, LG TV users will be able to connect to different platforms and devices across an ever-growing ecosystem. Communication and control will be especially smooth thanks to support for Matter, the latest open connectivity standard for smart home solutions.
      LG TV is also designed to be accessible to all users, regardless of their age or abilities. In consultation with its accessibility advisory group, whose members include people living with various disabilities, LG is continuously developing and rolling out inclusive technologies and features. Among those currently offered on LG TV are audio-to-text captions and a sign language screen that can be easily moved and resized whenever the user desires. There are also services available on LG TV that have been created specifically with elderly users and children in mind.
      Sustainability is another integral element of LG TV and of LG’s vision. All LG TV products are shipped in boxes that feature one-color printing and have been made from biodegradable materials. The TVs themselves contain parts fabricated from recycled plastics. LG’s OLED TVs deserve special mention when it comes to sustainability, using a smaller number of components and offering greater recyclability than their LCD counterparts. Furthermore, since they do not require a backlight having fewer parts overall, there is less to recycle and dispose of.

      Guided by its new vision statement “Sync to You, Open to All,” and a firmly held belief that “Life’s Good,” LG is and will continue to provide LG TV users with differentiated lifestyle experiences and exceptional customer value.
      # # #

    • By David Daul
      My magic remote and my Roku remote stopped working for turning off power so I performed a factory reset after troubleshooting to get the remote working.  I am now stuck at the 1st screen of the Factory Reset which says "Press the OK Button(wheel) on your remote."  Well... this really stinks because the remote doesn't work!!!  I have tried a USB mouse, a new magic remote, other LG Remotes with no luck.  I have also tried using the button on the bottom of the tv.  And, I contacted support which was just an exercise in redoing everything I had already tried... No Luck!!
      This is a Nano Cell 55NANO81ANA which is basically just a big brick now since I cannot even use any of the inputs.  Does anyone have a trick for getting past this initial screen???
      Thanks for the help.



×
×
  • Create New...