Quantcast
Jump to content


Use other devices for input - keyboard on smart phones and computers


Recommended Posts

I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.

 

I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.

 

On any device, it should be very easy to type

* a password to connect the TV to a wireless network

* search terms when browsing apps on the app store and in other search engines on the device

 

To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance.  I used the onscreen keyboard and ThingQ app.

 

The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.

 

There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps. 

 

Right now my options are

* suffer through this user experience of using the onscreen keyboard

* making my wifi password less secure

* using the Apple TV instead

 

I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.

 

The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.

 

Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.

 

Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.

 

When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on. 

 

This makes it much easier to search and of course to paste in passwords from my phone to the TV. 

In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.

 

You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance. 

 

Here's my recommendation:

Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.

 

What options are there for this? I bet bluetooth is an option amongst others. Please figure this out. 

 

My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback.  Ask them if they can connect to WiFi, why not if they can't, and listen to what they say. 

 

User research is cheap and it works. Please do it. 

Link to post
Share on other sites


  • Replies 4
  • Created
  • Last Reply

Top Posters In This Topic

On 7/14/2021 at 9:04 AM, tobiasm said:

I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.

 

I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.

 

On any device, it should be very easy to type

* a password to connect the TV to a wireless network

* search terms when browsing apps on the app store and in other search engines on the device

 

To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance.  I used the onscreen keyboard and ThingQ app.

 

The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.

 

There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps. 

 

Right now my options are

* suffer through this user experience of using the onscreen keyboard

* making my wifi password less secure

* using the Apple TV instead

 

I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.

 

The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.

 

Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.

 

Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.

 

When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on. 

 

This makes it much easier to search and of course to paste in passwords from my phone to the TV. 

In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.

 

You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance. 

 

Here's my recommendation:

Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.

 

What options are there for this? I bet bluetooth is an option amongst others. Please figure this out. 

 

My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback.  Ask them if they can connect to WiFi, why not if they can't, and listen to what they say. 

 

User research is cheap and it works. Please do it. 

On my Android phone I use the "LG TV Plus" app (which I downloaded from Google Play) which has a nice remote and on the bottom of the screen has a "keyboard" button that allows you to bring up a fully-functioning keyboard.  Works well.  Not sure if it's available on an Apple device, though.

Link to post
Share on other sites
9 hours ago, d2ogilvi said:

On my Android phone I use the "LG TV Plus" app (which I downloaded from Google Play) which has a nice remote and on the bottom of the screen has a "keyboard" button that allows you to bring up a fully-functioning keyboard.  Works well.  Not sure if it's available on an Apple device, though.

Does this app let you connect to the TV before it is on wifi? If so then I'm interested. LG should make this a part of their app whenever they TV is setup. 

Link to post
Share on other sites
2 hours ago, tobiasm said:

Does this app let you connect to the TV before it is on wifi? If so then I'm interested. LG should make this a part of their app whenever they TV is setup. 

Yes.  You pair the phone with the TV using Bluetooth.  The state of the wifi connection isn't relavent at the point when you connect.

Link to post
Share on other sites

I  agree that TV set up is extremely difficult - If  you have Thin IQ App on your phone, why cant that be the vehicle for signing agreements, accessing user guides and for password access?  I have been waiting almost two weeks for an answer as to why I dont have LG Content Store on my brand new TV - Please respond!!!!

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By rami zapi
      Hi all, i have 2018 LG webOS TV UK6540ptd , my tv and laptop both connected to same wifi. when i try connect my laptop for screen share this message come up to LG TV. 
      request screen sharing to your tv - Decline  unable to connect for screen share
      my laptop is windoes 10   64 bit
      anyone can help me fix this issue.
    • By David Joseph
      Since the start of this month using youtube is just hectic after one music its followed by an add, try watching something its like watching a series of ads, kindly add something on the web OS to manage this or if anyone has a solution kindly share 
    • By Spencer Cook
      I Bought a 
      link hidden, please login to view after having massive hassles with a Philips TV and BBC iPlayer, ITV player etc.
      A friend recommended LG, so I bought one. NOW I find while you have iPlayer, ITV, Ch4, Ch5 players AREN'T available for my 2020 edition TV.
      Is this going to be resolved or will I be returning the TV?
    • By Joy
      2021 lg up7000, apps icon does not open apps, just error no content available. Went to login, several times, entered password and screen jumps back to login options page? Brand new tv, accessed apps previously, clueless. Thanks
    • By Jurijman
      Hello,
      dont know if anyone had this kind of problems, but after yesterdays update on my smart LG tv version UK6300 MLB almost every app doesnt work anymore or it is working extremly slowly. Version of software is 05.30.15. How can I restore to previous version (dont know which one it was, cause I was not paying attention to it) ? System restore to factory settings didnt work.
      tnx for your help and answer in advance.







×
×
  • Create New...