Quantcast
Jump to content
  • 0

HankO

Question

I bought a OLED55CXPUA and the ethernet was only getting 5Mbps using Fast test , and 18Mbps using Ookla test . I get 495 Mbps when connecting ethernet to PC ,so Spectrum said its not their router. I called LG support 3 times and couldn't solve issue , so I returned TV and bought a OLED55CXAUA at Costco. I get exactly the same ethernet speeds. I'm not very experienced with network issues , so I would appreciated any input. I did get an email from LGCareCenter saying "Regarding this one, we have received an update from our specialists. The maximum speed of an LG TV when wirelessly connected to a home network is 1.3 Gbps or 1300 Megabits per second. If 1.3Gbps is supplied via Cat 5 (hardline) speed test may not show that as actual speed available, but please do take note that the unit will only take what it needs to stream or surf the net. If you stream a movie and it buffers, please try to run a speed test using the URL of 

link hidden, please login to view
. If speed shows say 5 Mbps, please check the router settings for Priority settings." Does this  sound accurate , I do get about 50Mbps over WIFI so why wouldn't  WIFI show the same speed results unless its only ethernet that only takes the speed needed for steaming. I contacted LG support again and they said a tech would have to come to diagnose and if its not a TV defect I would have to pay for service . The TV is only 10 days old.

Link to comment
Share on other sites

  • Answers 3
  • Created
  • Last Reply

Top Posters For This Question

3 answers to this question

Recommended Posts

  • 0

@HankO Even if you router LAN connections, and any LAN Switches (to split single LAN cable to several hard wired boxes), are 1GB speed (i.e. 1000MBPS), the TV Ethernet chip-set will ONLY support up to 100Gbps, and even then you "lose" some bandwidth due to protocol loss (i.e. TCP/IP - Ethernet data packet dissassembly and re-assembling into a usable digital data stream).

I do not know of any LG TV's that support 1GB speed yet, not sure of any other makes/models.

Can you please confirm if you have the TV connected via WiFi or Ethernet LAN cable? 

If you are close enough to your router or AP (Access Point for WiFi), then good routers can supply that 1300Mbps you are after. It DOES depend on the channel your router is using, and the level of any interference from neighbours routers or AP's. If you have a modern laptop, that has 5GHz WiFi card in it (do NOT confuse that with phone 5G, that means Fifth Generation, NOT the 5GHz band!) a good place to start is to check the WiFi strength (signal quality)  near the TV.

I use this free software from Nirsoft. It wil show you your OWN WiFi network, the channel SSID for both the 2.4GHz and the faster 5GHz SSID (if they are not merged under one SSID, that makes it difficult).It also shows the signal quality, and OTHER nearby routers, and channels that THEY are using. For WiFi on the 2.4 I found channel 8 is often good, and channel 36 for the 5GHz, but channel 44 is also often good. 

Here is the link:

NOTE: this will give you a ZIP file to download, so place it into its own folder, double click on it, and let it extract to the same folder. You can then just double click on the .EXE file in there, if you have "show file types" ticked on your file explorer view tab.

By the way, if you are not sure about logging into your router (and it is one of these in the Spectrum page below),  click on the down arrow by your router make/model, log in and check yout WiFi details for the channels (often in WiFi advanced settings), and change the channel numbers to avoid interference from others in the area, if needed:

link hidden, please login to view

Edited by td47
typos
Link to comment
Share on other sites

  • 0

I'm using Ethernet , WIFI not reliable . I don't expect 495Mbps to TV but I only get 5Mbps with Fast speedtest and 18 with Ookla . Netflix says you need 25 Mbps for 4K streaming. I did see in post someone used a usb to ethernet adapter . I got one from Amazon and connected through it. Going through USB my speed increased to 15-25 Mbps with FAST and 50 Mbps with Ookla. When I check network settings it say both wired not connected , but it works with Netflix and other Apps . I could live with that , but I dont think I should have to use a $15 adapter to work around an ethernet connection on a brand new high end TV.  And I'm not sure if any other internet apps would be affected. Thanks for your reply , I appreciate any help.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Dhigufaru
      My TV LG 43LX761H model goes blank screen with screensaver after 1 hour while it is on web browser. 
      Anyone have any solution for this? I tried to update firmware but the software is not available in any of the LG TV Support Sites.
      Thank you. 
    • By News Reporter
      Company Showcases Breadth of Technological Capabilities at
      Global Communications Conference in Seoul

      SEOUL, May 17, 2022 — LG Electronics (LG) is showcasing a diverse range of innovative, new mobility technologies, including connected vehicle solutions leveraging 6G and AI, at the IEEE International Conference on Communications (ICC) 2022. Open from May 16-20 at COEX Convention & Exhibition Center in Seoul, South Korea, this year’s ICC adopts the theme of ‘Intelligent Connectivity for Smart World’ and features a hybrid format combining physical exhibits and in-person attendance with virtual content and online participation.
      One of the IEEE Communications Society’s two flagship conferences, ICC typically attracts around 2,000 attendees from over 70 countries. The annual event offers exciting keynotes and robust technical paper sessions as well as informative and engaging tutorials, workshops and industry discussions.
      In keeping with ICC 2022’s intelligent connectivity theme, LG is showcasing its OMNIPOD concept car; a fully autonomous, connected vehicle that can act as an extension of one’s living or workspace. LG OMNIPOD employs the unique, floor-to-ceiling Meta-environment Screen and a host of other advanced technologies to adapt to passengers’ unique needs. Able to serve as practically any kind of space, from an office or recording studio to a video-editing workroom or even a lounge, the OMNIPOD is a future mobility solution that completely reimagines the in-vehicle experience.
      Additionally, LG is displaying its world-class 6G communications technologies, including Full Duplex Radio transmission and reception tech that maximizes frequency efficiency, and a power amplifier device, jointly developed with the Fraunhofer Heinrich Hertz Institute (HHI), for the wireless transmission and reception of 6G THz data. The company is also demonstrating its Soft V2X (with V2X standing for “vehicle to everything”) smartphone solution, which enables a vehicle to communicate in real-time with nearby vehicles, pedestrians and infrastructure to create a safer driving environment. The company is also presenting its on-device AI chip, which can be applied to various home appliances providing a smart life experience.
      “As the automotive industry is transitioning to a software-enabled ecosystem, LG is proactively developing next-generation technologies,” said Kim Byoung-hoon, CTO at LG Electronics. “Based on its advanced 6G and AI tech, LG will continue to strengthen its capabilities in various fields such as 6G communications, smart mobility, metaverse and robotics to take the customer experience to new heights.”
      Named an IEEE Fellow last year in recognition of his research achievements and expertise in the field of communications, the CTO will be delivering a keynote titled ‘Technology Advances in Connectivity and Software Defined Architecture for Smart Mobility’ at ICC on May 17. Mr. Kim will introduce the company’s direction regarding the transition to the software defined vehicle (SDV), as well as its latest solutions and services based on SDV and smart mobility technology.
      # # #

      link hidden, please login to view
    • By Guy Katz
      this one blows my mind and I dont get how no one complains about this every day
      the built in player by LG does NOT play loseless audio an can NOT pass it even via eArc !!!
      the TV HW is fully capable of doing this. as an example, if you plug in an nvidia shield where the shield is the player, connect the shield to the TV via HDMI and another HDMI to the eArc straight to supporting a supporting eArc component there are no issues... its the LG Built in player that does not support it !!! 
      I bought my TV with eArc exactly to be able to use the built in player (connect to a NAS with my media) and enjoy Atmos. 
      LG, please fix this historical fiasco. its unacceptable!
      thanks for reading...
    • By LGUSERINDIA
      I brought LG LED 124cm 49UK7500  UHD/4K from India to UK. Will the TV support UK TV channels such as BBC and others through a TV Aerial cable or do i need to buy a FreeView box?
    • By lsaadeh1
      Hi all,
      I'm having issues with my lgtv and receiver (Sherwood RD-6506) when turning on my lgtv.
      If I unplug and replug my hdmi cable in it works again but won't start working on its own!
      I've tried disabling quickstart+.. not sure what else I can do...
      TV: OLED55B8STB
      Firmware: 05.40.26

×
×
  • Create New...