Quantcast
Jump to content


  • 0

LG OLED55CX6LA audio dropout, and Amazon prime video crashing


Question

This is a brand new set, first 2 days was fine. Today after an update, I would play a youtube video and audio drops out totally after around 5 mins in. Video still plays, just no audio. Also happens when watching amazon prime. Also sometimes on amazon prime it just crashes and brings me to HDMI 4 screen (I got a nintendo switch plugged in there, but not turned on). It's frustrating to say the least, could someone please help me with this?

Link to post
Share on other sites
  • Answers 1
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

1 answer to this question

Recommended Posts

  • 0

@ricecooker Was the update a WebOS/firmware update, or an Amazon APP update, or another app? Also, remove any other connected device temporarily for testing that you do not need (especially the one connected to HDMI4), then re-test the issue. If it was after the Amazon APP update, it could just be a buggy update. 

Edited by td47
typo
Link to post
Share on other sites


Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By tskrypek
      LG 55SJ8500 USA running 05.80.55
       
      Just notified that software update 06.00.05
      is available for my tv, presently running
      05.80.55.
       
      Has anyone installed this update? How did it go?
       
      I typically wait for 1 to 2 weeks to see if there is any negative feedback.
       
      Thanks
      Terry
       
       
      Sent from my VS988 using Tapatalk
       
       
    • By Vlatkovski
      Hello,
       
      After updating on 05.60.15 i have popping sound on all three hdmi ports.  I tried several different HDMI cables but it reappears when connected to the receiver. When I watch netflix or internet the sound is fine. 
      Is there a problem with the update or something is wrong with the TV? I repeat before the update the sound was great.
    • By C.s. Midha
      I have LGWeb Os LF6300 TV(43") with firmware 4.60.40and my update option remains always ticked. When I manually try tp update, I get a messahe" no update vailsble". Whereas I have read that latest version is 6.0.0. How can I update tv to latest Firmware version.
      CSMidha
    • By News Reporter
      Today’s brands are more challenged than ever as they try to find the perfect message for a demanding audience. LG is taking on this challenge with a new campaign that introduces audiences to the unique characteristics of OLED technology through LG’s next-generation OLED and LG OLED evo (model G1) TVs. With a and four accompanying online videos, LG’s latest campaign, Light Up Your World, uses imagery and themes that resonate with its core audience to highlight the memorable, emotionally impactful user experience that is possible with LG OLED and its self-lit pixels.

      The title, Light Up Your World, is a nod to the self-emissive pixels unique to OLED technology which delivers superbly lifelike and nuanced images by virtue of its inherent characteristics and individual pixel-level control. The title also communicates the message that LG OLED TV not only offers a next-level viewing experience but also delivers light and joy into our daily lives.
      The main video of the campaign shows a woman following a hypnotic, floating point of light, much like Alice in Wonderland and the White Rabbit. On route to her unknown destination, she sees different objects that light up and lead her on a magical expedition before eventually arriving back home to her sofa and LG OLED TV after having experienced a world of breathtaking images, including a self-lit tree with luminescent leaves representing the light-emitting pixels of LG OLED technology.

      Four additional videos make up the full Light Up Your World collection. Each of the videos correspond to different aspects of LG’s “4S” keywords as it relates to LG OLED TV: Sharp, Swift, Smooth and Slim.
      Light the Story Up highlights the sharp picture quality and immersive cinematic experience offered by LG OLED. With millions of self-lit pixels, LG OLED TVs produce rich, sharp details and perfect blacks to make even the darkest of scenes come alive. And with even more brightness, the LG OLED evo panel delivers punchier images with improved clarity, transporting viewers into their favorite scenes, making them part of the action.

      In Light the Play Up, LG OLED TVs are shown their capability for fast gaming action via speedy response time and immersive big-screen experience. Thanks to blazing fast performance, gamer-centric features and support for the latest HDMI specifications and NVIDIA G-Sync, LG OLED evo guarantees stutter- and tear-free gameplay that gives gamers that performance edge to become the champions they were meant to be.

      The episode Light the Game Up highlights the incomparably smooth and natural motion of OLED, demonstrating how LG’s OLED Motion technology makes the fast-paced movements in exhilarating sporting events and action sequences smooth, clear and easy to follow. With LG OLED, those viewing at home will feel less like fans and more like one of their favorite superstars as the TV reveals the spin of the ball, droplet of sweat and blades of grass with absolute clarity.

       Lastly, Light the Space Up focuses on OLED’s slim design and its ability to help customers create a truly inspiring space in their home. LG’s Gallery Design unlocks a new world of TV aesthetics, featuring minimalist bezels and an impossibly slim profile that wouldn’t look out of place in an art gallery or museum. The design allows anyone to be an artist, free to curate his or her space exactly as imagined.

      The campaign also touches on topics important to every consumer: health and environment. LG is addressing consumers’ concerns and striving to make a better future for the planet. Its efforts in both areas are explored in videos soon available to view on LG’s official online channels.
      LG’s new campaign communicates the rewarding, personal viewing experiences that come with LG OLED and illustrates how the TVs’ self-lit pixels can light up any scenario with the most dynamic picture quality around. The global campaign signals a new direction for LG OLED storytelling at a time when its star is shining the brightest.
      And the story doesn’t end there…
      # # #

      link hidden, please login to view
    • By C C
      [Feature-Request] Set power on to last HDMI input

      Not sure if this feature request would be part of LG webOS or would require changes to some lower level control software for my TV.
      But... It seems that every time I switch it on, it seemingly randomly selects a HDMI input, I  mostly use the same HDMI input so I wanted to ask for a feature request in the next software update that makes the TV remember the last selected HDMI input so I don't have to keep manually selecting it.
      In addition, maybe a second option in the TVs settings that can auto select the input based on there being an input signal or not, that might be useful for people that switch devices allot.
      Thanks







×
×
  • Create New...