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LG OLED55CX6LA audio dropout, and Amazon prime video crashing

ricecooker

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ricecooker

ricecooker 0

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This is a brand new set, first 2 days was fine. Today after an update, I would play a youtube video and audio drops out totally after around 5 mins in. Video still plays, just no audio. Also happens when watching amazon prime. Also sometimes on amazon prime it just crashes and brings me to HDMI 4 screen (I got a nintendo switch plugged in there, but not turned on). It's frustrating to say the least, could someone please help me with this?

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td47

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@ricecooker Was the update a WebOS/firmware update, or an Amazon APP update, or another app? Also, remove any other connected device temporarily for testing that you do not need (especially the one connected to HDMI4), then re-test the issue. If it was after the Amazon APP update, it could just be a buggy update. 

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