Quantcast
Jump to content

  • 0

LG OLED55CX6LA audio dropout, and Amazon prime video crashing


ricecooker

Question

This is a brand new set, first 2 days was fine. Today after an update, I would play a youtube video and audio drops out totally after around 5 mins in. Video still plays, just no audio. Also happens when watching amazon prime. Also sometimes on amazon prime it just crashes and brings me to HDMI 4 screen (I got a nintendo switch plugged in there, but not turned on). It's frustrating to say the least, could someone please help me with this?

Link to comment
Share on other sites

  • Answers 1
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

1 answer to this question

Recommended Posts

  • 0

@ricecooker Was the update a WebOS/firmware update, or an Amazon APP update, or another app? Also, remove any other connected device temporarily for testing that you do not need (especially the one connected to HDMI4), then re-test the issue. If it was after the Amazon APP update, it could just be a buggy update. 

Edited by td47
typo
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Nitin Chopra
      Hi Team,
      After update of LG WebOS to 04.40.70, Amazon Prime Video app on my LG Smart TV stopped working. It started giving error :
      Internet Connectivity Problem
      There is an internet connection problem. Check the device's internet settings, data cables, or try to resetting your router. Also, turning your device off, and then back on might fix the problem. For further assistance, please contact Amazon customer service at www.amazon.com/videohelp
      The internet/wifi connection is fine and all the other apps are working without any issue on the LG smart TV.
      I have even tried uninstalling and reinstalling the Prime video app, but that didn't help.
      Has anyone faced this issue ? Is there a solution available for this issue.
      Thanks & Regards,
      Nitin
    • By Filip_IT
      Hello
      I have login issue on a brand new LG TV 55UR640S0ZD there I  want to create content with content manager and create Groups with Group Manager 2.0.
      I´m trying to login to Dashboard with chrome and Internet Explorer browser which is connected to wlan with IP address:
      link hidden, please login to view  Here it says to Input Password and I have tested
      0000
      000000
      00000000
      1157
      admin
      Without success, what is the default password?  
      I have reset the TV from Hotell mode menu and ordinary Menu to factory default but does it exist any other way to reset TV?
      How can I get access to my TV?
      All help is appreciated
      BR. Filip


       
    • By tim p
      I have two LG C2 tv's both running OS 03.21.30. Attempts to update the OS state that this is the current version as of 12/2022.  Amazon Music won't open on either of them, the splash screen appears and that's it, for hours.  It opens fine on other devices in the house, Sony TV, PC's, and droid phones. Other streaming apps work fine with no buffering or glitches.
      The solutions offered online list instructions for clearing app caches using a series of menus that aren't even remotely close to the menus available on these TV's.  I've checked every available menu and there's absolutely nothing offering the ability to clear app caches. App Manager offers exactly two options: Launch or Delete. Others insist that you need to clear the cache from within the app but of course the app won't open so that's a dead end.  I did clear the browser cache but it had no effect this AMZN Music problem.
      So far I've also:
      Deleted and re-installed the app multiple times; Left the TV's unplugged 24+ hours; Full reboot of the router multiple times; Factory Reset of the TV's. If anyone has a solution that doesn't involve buying a fire stick I'm very interested - thanks
      (edit) one of these tv's is five feet from the router.  Distance isn't the issue.
    • By Lizzy
      I have set up a hard disc, that I can see in the home menu, but when I go to the guide and select the "i" it only gives me the option to watch. I am very new to smart television and I can't figure out how to correct this problem.
    • By JohnoFon
      I am using an LM6300PLA, WebOS version 05.30.11
      When I try to record a series from the Live TV - using input the satellite connection - the first episode records correctly, but subsequent episodes all stop after 3 minutes.
      What am I doing wrong?
      Further annoyances are that I can't just set it to record all episodes of a particular show (the way my HUMAX Freesat does), but only 'repeat recording on specified days' with no end-date.
      Does this mean that the recorder has no access to the Electronic Programme Guide, but just sets a time and duration? If the broadcaster reschedules the programme does the recorder just pick up the replacement?



×
×
  • Create New...