Quantcast
Jump to content


  • 0

Invalid Service - Freeview Planet Knowledge


Question

Noticed after tuning that my LG C9 (2019) gets an "invalid service" on the freeview channel "Planet Knowledge". From reading other threads this seems to be because the TV no longer supports the old format (MHEG or something). What I am wondering though is if I get a set top box (Manhattan T3-R is top of list ATM) whether I will be able to get the missing channels through that?

Link to post
Share on other sites
  • Answers 3
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

Popular Posts

Hi, according to the notes that accompanied the latest software update the Manhattan T3-R can receive them.  I was looking for a new Freeview box so thanks for mentioning this one as I hadn't heard of

3 answers to this question

Recommended Posts

  • 1
On 1/15/2020 at 4:41 PM, Roqsan said:

Noticed after tuning that my LG C9 (2019) gets an "invalid service" on the freeview channel "Planet Knowledge". From reading other threads this seems to be because the TV no longer supports the old format (MHEG or something). What I am wondering though is if I get a set top box (Manhattan T3-R is top of list ATM) whether I will be able to get the missing channels through that?

Hi, according to the notes that accompanied the latest software update the Manhattan T3-R can receive them.  I was looking for a new Freeview box so thanks for mentioning this one as I hadn't heard of it.

Software notes (Source:

link hidden, please login to view
):

v1.24 Software Update

Released 15/11/19

If your T3 is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.

Improved

  • The TV Guide has been optimised for faster navigation and presentation of programme information and icons.
  • Responsiveness of menus with content carousels (e.g. Featured) to very fast key presses
  • Persistent channel lists: After selecting a list in the TV Guide (e.g. Favourites or HD Channels), as long as the channel being viewed is on that list when you re-enter the TV Guide, the list will continue to be selected. Changing to a channel not on the list or pressing Standby will reset the list back to All Channels.
  • When using interactive services that use legacy MHEG-IC technology (e.g. Planet Knowledge, Sports Network, Vision TV, etc) and video is playing back you can now use all Manhattan menus (e.g. TV Guide, Home, etc).
  • Channel change speed when changing between HD channels with the P-UP / P-DOWN buttons.
  • SD video processing for more detailed video.

 

  • Like 1
Link to post
Share on other sites


  • 0
20 hours ago, TonyB said:

Hi, according to the notes that accompanied the latest software update the Manhattan T3-R can receive them.  I was looking for a new Freeview box so thanks for mentioning this one as I hadn't heard of it.

Software notes (Source:

link hidden, please login to view
😞

v1.24 Software Update

Released 15/11/19

If your T3 is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.

Improved

  • The TV Guide has been optimised for faster navigation and presentation of programme information and icons.
  • Responsiveness of menus with content carousels (e.g. Featured) to very fast key presses
  • Persistent channel lists: After selecting a list in the TV Guide (e.g. Favourites or HD Channels), as long as the channel being viewed is on that list when you re-enter the TV Guide, the list will continue to be selected. Changing to a channel not on the list or pressing Standby will reset the list back to All Channels.
  • When using interactive services that use legacy MHEG-IC technology (e.g. Planet Knowledge, Sports Network, Vision TV, etc) and video is playing back you can now use all Manhattan menus (e.g. TV Guide, Home, etc).
  • Channel change speed when changing between HD channels with the P-UP / P-DOWN buttons.
  • SD video processing for more detailed video.

 

Hi Tony B

Thanks for answering. I did eventually find that information too, so went ahead and bought one - those channels do indeed work fine. It is pretty good and has some thought put into the features - it's integration with UK catch up is good and I'm impressed it will suggest an alternative HD version if there is one when you record SD content. I'm only a bit disapointed that I can't find a way of setting up the LG magic remote to control it and also that you can't reorganise your favourites so that for example film4+1 appears under film 4 (as you can on the LG internal tuner). But, hey nothing is perfect :). The alternative was the Humax of course, but the reviews suggest that it is not very responsive. Good luck and thanks again for responding.

 

Link to post
Share on other sites
  • 0

That's great, and I'm sure this thread will help others. It will be interesting to see when these OTT channels get round to adopting HBB TV so that the problem is resolved.

Regarding the non-use of the magic remote, that's a shame but even with my old Humax Fox T2 I often find I reach for the Humax remote as the functionality with the magic remote on the Humax is very limited.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By News Reporter
      Only a few years ago, outside of sprawling factories, robots were the realm of science fiction. Today, automatons are making their way into our daily lives, in no short part due to social distancing requirements, as robots don’t need to breathe. It may not be far off in the future when robot-led services become essential to keeping the world moving while human overlords remain at a safe distance!
      At CES 2021, LG’s CLOi family of robots led by GuideBot, ServeBot, ChefBot and UV-C Robot demonstrated capabilities that go beyond welding car sheet metal and playing chess. These high-tech robots are intended to be deployed in public spaces such as restaurants, hospitals and office buildings to assistant humans without requiring human-to-human interaction.
      LG CLOi ServeBot

      LG CLOi ServeBot comes in two helpful variants – drawer and shelf – to deliver goods inside hotels, hospitals and restaurants. Whether it’s transporting medicine and drugs from one hospital floor to another or navigating tables at a posh Italian restaurant with plates of pasta, this smart robot can take multiple instructions at once to deliver stuff in the correct order following the most efficient route possible.

      LG CLOi ServeBots are hard at work in a convenience store located on the LG Sciencepark research campus to deliver snacks and beverages to employees in nearby offices, even on different floors accessible only by elevators. Items being delivered are kept secure under lock and key which can only be unlocked once the robot reaches its destination.
      LG CLOi ChefBot and GuideBot

      LG CLOi ChefBot is a six-axis multi joint robot that can prepare delicious noodle-based dishes for customers at restaurants with machine-like consistency.
      LG CLOi GuideBot was designed as an approachable information desk for destinations such as airports, shopping malls and exhibition halls. The helpful guide boasts an expansive touchscreen that houses a variety of information to help people get where they’re going easily.
      LG CLOi UV-C Robot

      The 1.6 meter tall LG CLOi UV (ultraviolet C) Robot turned plenty of heads at CES 2021. With large UV lamps on its front and back, this mobile hygiene machine has been proven to disinfect 99.9 percent* of colon bacillus within a distance of 50 centimeters.*

      Through its human motion sensor, this robot can be operated via mobile app to minimize human operators’ exposure to ultraviolet light. LG’s UV robot will make its way first in the U.S. later this year.
      LG CLOi BaristaBot

      LG CLOi BaristaBot is offering its future-inspired expertise at select cafes in Seoul, South Korea to lend a helping hand during a time of prolonged social distancing. Designed with the ability to consistently deliver a delicious serving of coffee, this supercharged barista utilizes its vast database of type of beans, water temperature and brewing time to create a perfect cup every time.

      LGs CLOi is presenting humans with a world where interacting with robots, even on an emotional level, isn’t only possible, but desirable as well. And who doesn’t want more time to focus on the things that really matter and make life so good?
      Stay tuned for future installments of TECH TRENDS here at LG Beyond News.
      # # #
      * Test performed by Korea Conformity Laboratories in July 2020.

      link hidden, please login to view
    • By mcored
      Yesterday, I connected my 2 TB external HDD formatted as exFAT to my 55" webOS TV to realise that it was not reading - turns out that the TV does not support exFAT. 
    • By bluesbones
      Oled65CX6LA  shows no subtitles when playing movie from NAS only if audio format from the movie is not supported, like DTS.
      If audio format is supported, like AC3 then the TV shows subtitles.
      So there is in the software a link with the audio format and  subtitles.
      Like: 
      If audio format is supported then show subtitles (SRT)
      If audio format is not supported then show NO subtiles.
      It would be nice if this link in the software would be removed
       
    • By jianglai
      I bought a 77-inch GX at the end of December last year. The TV came about a week later and I paid for professionally installation because it needs to be wall mounted. I used it for about a week and it is dead -- it won't turn on and pressing the power button would just cause the screen to flash white and made a clicking sound.
      I bought the TV on Amazon through a third party vendor, so I contacted them on Amazon to have it exchanged. They told me no can do because I don't have the packaging any more. I am a bit upset because who keeps a 77-inch TV's box in an NYC apartment after making sure it works for a few days. They said if they were to take it back I'll have to pay $600 restocking fee.
      I thought that's not the end of the world because the TV is clearly under warranty. So I contacted LG. LG contracted some local technician to come and replace the logic board a week later -- there was a delay in shipping the board, so I had to wait for a week.
      The tech came, replaced the board, but still no luck. He thought the problem was with the power assembly unit with where all the capacitors are. He took a photo, sent it to his people, and told me that the parts are backordered so I'll need to wait for up to 2 weeks. If I don't hear from them in 2 weeks, call them and they'll submit a request to LG to replace the unit.
      Obviously I was upset because I've now paid more than $4k to have a giant slab of dead screen sitting on my couch -- it needed to be unmounted for the repair. I'll probably have to pay someone to help me mount it when it is fixed. So I contacted the vendor again and vented all the problems. They said they want to do good by me and they are one of the biggest vendors for LG on the east coast so they had some pull. They asked for my case number and said they'll escalate with LG.
      One week passed and they still haven't heard anything back from LG. I tried calling LG and I've must spent more than 3 hours on the phone with them at this point. I spoke to like 6 or 7 different people from different department, and was able to have them create a refund/exchange case for me because they told me the parts won’t be ready till March. After I uploaded the receipt, I called again but now I'm being told all sorts of conflicting information.
      All of them told me that it'll take another 7 business days for my case to be reviewed. At this point I'd be without a TV for more than 3 weeks. After that they don't know what's gonna happen. I've been told:
      I'll buy a box from Home Depot or whatnot and LG will reimburse me the money, and then I ship the TV back.
      LG will ship me a box to ship the TV back.
      Because I bought it on Amazon from this vendor, they cannot do exchange so the best they can do is a refund. This is kind of ridiculous because if it depends on the vendor I'd try to work with the vendor.
      They have a procedure to return the TV without its original packaging, but they can't tell me what it is until my case is approved.
      I even asked if I can buy the same TV from a different vendor (the vendor that I originally bought from have the TV on backorder), use it in the meantime, and return the broken TV in the new TV's box. And the rep doesn't know if that'll work. I was a bit mad at this point because a box from Home Depot would work but a box for the same model from a different vendor wouldn't?
      It'll take 7 business days to approve, and after that up to 7 weeks for full resolution, whatever that means. I guess that means me receiving a replacement or a refund?
      I do like this TV (when it works), and I really don't want to return it and deal with the damages on my wall. But it looks like all signs point to me not able to get even my money back for another month or so, not to mention to get a exchange. I sometimes say to myself maybe I should just wait it out and buy the G1. Also the price of GX dropped like $300 between when I bought it and now, so I basically spent $300 more for one week of watching and countless hours of complaining on the phone.
      The vendor says they are still working with their LG contact but honestly I'm not hopeful. Not that I don't trust the vendor, but given my experience with LG, they don't seem to know what they are doing and they definitely don't know what is a good customer experience.
      I guess the moral of the story is, keep your TV box as long as you can...
    • By Jeff Stevens
      Any way to make this more reactive or faster?  HDTV channel content definitions are a nice bonus but they are dreadfully slow, essentially useless when needed.  Is there a way to make them more eager?







×
×
  • Create New...