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Roqsan

Invalid Service - Freeview Planet Knowledge

Question

Noticed after tuning that my LG C9 (2019) gets an "invalid service" on the freeview channel "Planet Knowledge". From reading other threads this seems to be because the TV no longer supports the old format (MHEG or something). What I am wondering though is if I get a set top box (Manhattan T3-R is top of list ATM) whether I will be able to get the missing channels through that?

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On 1/15/2020 at 4:41 PM, Roqsan said:

Noticed after tuning that my LG C9 (2019) gets an "invalid service" on the freeview channel "Planet Knowledge". From reading other threads this seems to be because the TV no longer supports the old format (MHEG or something). What I am wondering though is if I get a set top box (Manhattan T3-R is top of list ATM) whether I will be able to get the missing channels through that?

Hi, according to the notes that accompanied the latest software update the Manhattan T3-R can receive them.  I was looking for a new Freeview box so thanks for mentioning this one as I hadn't heard of it.

Software notes (Source: https://manhattan-tv.com/support/manhattan-t3#software-update):

v1.24 Software Update

Released 15/11/19

If your T3 is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.

Improved

  • The TV Guide has been optimised for faster navigation and presentation of programme information and icons.
  • Responsiveness of menus with content carousels (e.g. Featured) to very fast key presses
  • Persistent channel lists: After selecting a list in the TV Guide (e.g. Favourites or HD Channels), as long as the channel being viewed is on that list when you re-enter the TV Guide, the list will continue to be selected. Changing to a channel not on the list or pressing Standby will reset the list back to All Channels.
  • When using interactive services that use legacy MHEG-IC technology (e.g. Planet Knowledge, Sports Network, Vision TV, etc) and video is playing back you can now use all Manhattan menus (e.g. TV Guide, Home, etc).
  • Channel change speed when changing between HD channels with the P-UP / P-DOWN buttons.
  • SD video processing for more detailed video.

 

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20 hours ago, TonyB said:

Hi, according to the notes that accompanied the latest software update the Manhattan T3-R can receive them.  I was looking for a new Freeview box so thanks for mentioning this one as I hadn't heard of it.

Software notes (Source: https://manhattan-tv.com/support/manhattan-t3#software-update😞

v1.24 Software Update

Released 15/11/19

If your T3 is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.

Improved

  • The TV Guide has been optimised for faster navigation and presentation of programme information and icons.
  • Responsiveness of menus with content carousels (e.g. Featured) to very fast key presses
  • Persistent channel lists: After selecting a list in the TV Guide (e.g. Favourites or HD Channels), as long as the channel being viewed is on that list when you re-enter the TV Guide, the list will continue to be selected. Changing to a channel not on the list or pressing Standby will reset the list back to All Channels.
  • When using interactive services that use legacy MHEG-IC technology (e.g. Planet Knowledge, Sports Network, Vision TV, etc) and video is playing back you can now use all Manhattan menus (e.g. TV Guide, Home, etc).
  • Channel change speed when changing between HD channels with the P-UP / P-DOWN buttons.
  • SD video processing for more detailed video.

 

Hi Tony B

Thanks for answering. I did eventually find that information too, so went ahead and bought one - those channels do indeed work fine. It is pretty good and has some thought put into the features - it's integration with UK catch up is good and I'm impressed it will suggest an alternative HD version if there is one when you record SD content. I'm only a bit disapointed that I can't find a way of setting up the LG magic remote to control it and also that you can't reorganise your favourites so that for example film4+1 appears under film 4 (as you can on the LG internal tuner). But, hey nothing is perfect :). The alternative was the Humax of course, but the reviews suggest that it is not very responsive. Good luck and thanks again for responding.

 

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That's great, and I'm sure this thread will help others. It will be interesting to see when these OTT channels get round to adopting HBB TV so that the problem is resolved.

Regarding the non-use of the magic remote, that's a shame but even with my old Humax Fox T2 I often find I reach for the Humax remote as the functionality with the magic remote on the Humax is very limited.

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