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Movistar Play subtitles


Israel

Question

I have an LG Smart TV 55UM7400 and I downloaded the Movistar Play app.  I am streaming a channel and I can choose the language audio (english or spanish) and also the english or spanish subtitles. BUT for some reason the SUBTITLES do not load. I streamed the same channel on the movistar play app on my iphone and the subtitles worked fine!.

Is there any configuration I need to do on the TV ?? I need some  help.

Thanks !

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