Quantcast
Jump to content
  • 0

this app will now restart to free up more memory


Boxwish Global

Question

3 answers to this question

Recommended Posts

  • 0

I have been using the LG 43" UHD Smart TV with WebOS now for about a year.  At first it seemed to run fine and continuously while watching all manner of material.  Recently I added a Synology NAS Server to my network, and I've noticed interruptions regarding the "must restart the app to free more memory" while running the Plex app.

I have tried various things to resolve the problem but the only thing I have found useful is to cut the power "just to the TV".   I have my cables tied neatly together with ties, and as I'm not sure which is for the TV at my power strip, I find it easiest just to pull the plug on back of the TV.   This should theoretically free up the memory just on the TV's internal memory.  After trying this I have been able to watch any content which was previously stopping to free memory, without any problems for a least a couple of days now.  

If it happens again, the first thing I will try is unplugging the TV for several seconds and try again.

  • Like 1
Link to comment
Share on other sites

  • 0
On 2/4/2020 at 11:39 PM, Kevin Glenn said:

I have been using the LG 43" UHD Smart TV with WebOS now for about a year.  At first it seemed to run fine and continuously while watching all manner of material.  Recently I added a Synology NAS Server to my network, and I've noticed interruptions regarding the "must restart the app to free more memory" while running the Plex app.

I have tried various things to resolve the problem but the only thing I have found useful is to cut the power "just to the TV".   I have my cables tied neatly together with ties, and as I'm not sure which is for the TV at my power strip, I find it easiest just to pull the plug on back of the TV.   This should theoretically free up the memory just on the TV's internal memory.  After trying this I have been able to watch any content which was previously stopping to free memory, without any problems for a least a couple of days now.  

If it happens again, the first thing I will try is unplugging the TV for several seconds and try again.

Thanks for the advise, it seems to have worked for now so thank you.

Link to comment
Share on other sites

  • 0

I'm glad this has been a helpful tip.  I have a fairly vast library of movies, many in h.265 (HEVC) which began to fail in Plex.  At first I thought it was my server, but I looked up the specs for the TV, and the memory seems perilously low for an advanced Smart UHD TV.  I reasoned that it was just the TV memory failing, and one way to be sure is to cut the power completely for a few seconds.  I went back and watched several films without fail.

I should warn you though, that I have had a repeat of the problem a couple of times, but it only takes a few seconds to correct.  

 

Regards,

 

Exeter

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Pritam
      I wish lg tv should have seedr.cc app 
    • By infiniter
      LG support is crap. No response at all or pre-made response textes only after weeks. Support is important, because we actually pay for it by buying the products. Since the TV is depending on software you provide and if this software has bugs, they must be removed, because this is part of warranty.
      I posted a bug thread over at the developer forum, but no one reacted. Actually, I expected something like that an LG official reads it, puts it on a bug tracking list and comments "we are on it". That's how other companies do it.
      So, where can we find a place to post our bugs so that they find their way to the developers?  
    • By Phil Seddon
      SkyQ won't let me turn on 10 bit UHD even though it is supported by my LG OLED55C14 tv
    • By Arunan sP
      Please bring DTS codec in TVs after C9. I own a cx 55 oled and most of the movie collection is in DTS audio and heard a lot of them who own TVs after C9 have this missing. Please make DTS codec available again
    • By MJE60
      This piece is about the problem of not obtaining DISNEY + streaming content at 4K on older LG 4K TV’s  despite specifications showing they should.  Examples include the LG Oled 55e6v or 65g6v. The piece may help other brands experiencing problems and applies to the LG webOS 3.0 Disney app but also applies to a number of android streaming devices if resolution is set to auto. This piece also provides a great tip on how to get 4K Dolby vision streamed content from Apple + and Disney + on 2106 LG Oled TV’s,
      Firstly Disney plus will not stream 4k/uhd content unless your TV is 4k and HDR capable there is no workaround regardless of streaming device. if HDR is turned off then Disney plus only shows HD content as being available. For LG Oled TV’s which do NOT support 2160 / 4K with Dolby Vision at 60HZ, the DISNEY PLUS apps will show 4k content as available BUT actually stream  at 1080p , the set  appears to fail a 2160 Dolby Vision 60hz test.  The LG webOS 3.0  Disney plus app is guilty of this flaw/bug on 55/65 C6 E6 G6 , namely showing 4k content available but only streaming 1080p regardless of connection speed. ( don’t  believe me then press info button and check). I believe the problem is because older (2016 and earlier ) LG Oled TV’s c6 e6 and g6 support HDR10 at 2160 60HZ but only support Dolby vision up to 2160 30HZ. . This difference confuses the Disney plus app which reduces 4K content to Dolby vision at 1080p rather than HDR at 4k but still shows 4k as available. Disney plus claim app supports both HDR and Dolby vision. On streaming devices (not web os)  this confusion also results in HDR having to be turned off in order to get 4K content showing as available via Netflix app. If a TV is not HDR capable most  apps will stream 4K without HDR (except Disney plus) . If a TV (like 2016 LG Oled),  does not support Dolby vision at 60hz  other apps switch to HDR at 4K/UHD .
      The solution / fix arises from the fact that despite the Disney streaming app checking for HDR10/Dolby vision capability up to a resolution of [email protected]  it appears to be streaming all content  at 24hz and then upscaling.  I have found that if the streaming device output resolution is set to fixed rather than auto, e.g [email protected] , 25HZ or 30hz  then the app delivers 4k content with Dolby vision . The fixed resolution appears to bypass the problems arising from higher frame rate hdr test. This  fix also works for Apple TV+ where uhd can be forced to stream at 4K with Dolby vision rather than HDR.  In order to use this fix you will need a 4K streaming device which allows resolution and hdr to be manually set. I use an Amazon Firestick 4K max (nb: the resolution option for 2160 25HZ or 30HZ  has to be accessed via hidden menu (select button up and rewind button held simultaneously for 5 seconds.) Fixing resolution above [email protected] also works  but will provide Disney + at 4K with HDR but NOT Dolby vision, same for Apple TV+.  For Netflix this appears not to work, and  the app will show 4k content as not available when in auto resolution unless  HDR is set to off however diagnostics show Netflix in fact displaying 2160 with HDR if a fixed resolution of [email protected] is chosen (server delivering [email protected] at bitrate between approx 15000 to 20000 and  then upscaling.  Ironic that the bugs cause Disney plus app to show 4k as available when it streaming 1080p and Netflix showing only HD available when streaming at 4K! Please note Netflx 4K HDR requires  60HZ resolution to be set and will not play 4k at a lower resolution!   Detailed diagnostics can be displayed by accessing Firestick hidden developer tools menu.
       
      My recommendation for all LG Oled 55/65 C6,E6 and G6 users where using Firestick 4K max  is to set resolution to fixed [email protected] for all apps or [email protected] (not for Netflix) if Dolby vision preferred over HDR10 or if you are seeing judderat 60HZ  in fast moving shots. Using an Amazon Firestick  4K max I have been able to get my LG Oled 65e6v to play Prime Viideo , Disney plus and Apple TV + content at 4K UHD with Dolby vision and Dolby Atmos ( using HD Arcana fury and Atmos soundbar).
×
×
  • Create New...