Quantcast
Jump to content

  • Own an LG TV or webOS device? Join our Forum!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

  • 0
ERIC.

EG9600 Firmware Update

Question

The WebOS on my EG9600 recently updated to firmware 04.26.00 and now the picture quality is unwatchable, it reminds me of a picture with bad reception.   It’s not just the live tv but also Netflix looks looks just as bad.

I’ve opened up a case with LG but no resolution yet.  I wish that I could just downgrade the firmware to see if that is what caused the issue.

Share this post


Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 0

Hello Eric, 

 

I have the same problem here in The Netherlands. The update was pushed and nothing first seem to be wrong. What I have noticed is that my Apple TV 4K device was not able to get into 1010p or 4K anymore. First I thought it was a problem with the device itself. I have cleared the Apple TV and restored everything back to default. Then I searched trough my receiver because the Apple TV 4K is connected there, could not find any answer. 

I called three days ago with LG The Netherlands support, I have made a case and now calling them three days in a row, the guy from Technical assistant was checking his firmware that they standard bring out for you to download, its not matching our firmware update version. No answer back from LG at this moment and they can't give me any sign when they start solving this problem. The discussion is that technical support is very busy due to holiday season. I have tried to reach different levels within LG to get a reaction back, no answer. You see they automatically pushed the firmware to you, my TV and maybe even more people with this problem. I hope they fix this very soon, because they made our TV's bricked now with problems. They advised me to to manually get back or install a different firmware version, because you might get even more difficulties. Maybe they just made a mistake and pushed beta version into live consumer production? - they are very busy at LG right now to get the airplay 2 into the new OLED tv's and earlier models like we have and, who knows our firmware corresponds with this version.

I hope a lot of people start to complain at LG about this firmware issue, this needs to be solved, this WEBOS firmware is not good and effecting the hardware.

Cheers

Ray

Share this post


Link to post
Share on other sites


  • 0

I just figured out what the problem was.  All that I had to do was turn off Truemotion.  It was set to clear and as soon as I turned it off the problem went away!

LG support was useless!!!  

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Topics

    • By Pmh
      Hotstar says check with LG for release of hotstar app on LG32LH604T indian webos TV. I upgraded OS but hotstar and sonyliv both are not available in smart TV. Please release hotstar and sonyliv to 32LH604T variant
    • By Pik Watcharee
      Dear LG, I really hope that LG WebOS can add on the Twitch apps (https://twitch.tv) . I sure it will boost up the LG tv market and sell. Thank you LG
    • By SIMON
      LGDTVUPDATER  
       
      1. Download LgDTVUpDater [ MEGA | MediaFire ] Updated 19 OCT 2015
      2. Unrar and put LgDTVUpDater folder in C:\
      3. Open C:\LgDTVUpDater\dns\AcrylicHosts.txt
      4. Change 192.168.0.11 with your local IP address
      5. Save and exit
      6. Go back to C:\LgDTVUpDater folder
      7. Run startDNS.bat and don´t close it
      8. Run startHTTP.bat and don´t close it
      9. Go to TV Menu > Network Settings > Ethernet/WiFi > Edit > Uncheck Set Automatically > Change DNS IP to your local IP address > Connect
      10. Go to General > About This TV > Check For Updates
      11. Accept downgrade to the first firmware TV
      12. Restart TV

      13. Back to TV Menu > Network Settings > Ethernet/WiFi > Edit > Check Set Automatically
      14. Go to General > About This TV > Check For Updates and follow TV instructions OR download available Software_File dedicated for your TV, unrar and put *.epk file in LG_DTV folder at USB stick
      15. Mount USB stick to USB port at your TV then accept upgrade when message prompt on the screen
      16. Restart TV and follow TV instructions

       
      For best performances go to TV Menu > General > Reset to Initial Settings
       
       
      Voila! 
       
       
       
      NSU EMU BY SMX
       
      If your attempt to downgrade your TV with LgDTVUpDater for some reason was not successful, you can try to use tool prepared by SMX.
      Everything you need - NSU Emu by SMX and how to use it - you can found here.
       
    • By San Lam
      Why Netflix is not available in LG content store? My LG smart TV model is [LG] webOS TV UM7290PTD and my country region is Cambodia.


×
×
  • Create New...