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TV wont read epk file


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Hi im not sure if this is the place to post a question like this  sorry it its not.

I have and LG TV which has been having problems with SKY Q blacking out. I got in touch with LG and they said I needed an update which they sent me on a disc.

I followed the instructions but my TV wont read the epk file so wont sense it needs to update. I have tried numerous usb drives I have formatted them in ntfs and fat. The usb reads they LG_DTV file but says there is nothing inside. Any help would be great thanks.

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