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Hotstar Premium Content Playback Issue
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By orgullodemexico
I'm having an issue with my LG TV & LG Sounbar setup
LG UJ6200 TV software 6.10.55
LG soundbar 33217
ISSUE: All sound effects EXCEPT movie sound muted, requiring more volume to listen than MOVIE sound effect for live TV and Internet Streaming
TV AUDIO SETTINGS: Sound out ==> Audio Out (optical/HDMI ARC)
Digital Sound PCM
Simplink: ON
I unplugged the sound power, pressed the power button for 60 seconds ==> no effect
I pressed the volume down button on the sound bar while pressing sound effect on the remote for 60 seconds ==> No effect, did not get reset message.
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By Webos-developer
Hi LG team,
We are facing playback issues on LG 2024 and 2025 tv models when we try to play AAC audio content. The content starts playing but after a few seconds it pauses. We have tried with WebOS native player as well as Shaka Player and the behavior is same. We can play the aac audio content on tv models older than 2024.
Tv model used:
LG -2025
Model no - 43UA83006LA/2025
Type- ultra HD/4kTv
LG webOS- (10.3.1)
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By Mimiu
As the title says, please fix ASAP playback of Profile 7 (FEL/MEL) inside Matroska (.mkv) container.
On WEB OS 24 it was working with backwards compatibility to HDR10 base layer - in other words the Dolby Vision was omitted.
Currently in WEBOS 25 the files won't work/play.
As LG started to support Profile 8 Dolby Vision from WEB OS 25 in MKV properly, this should be easy fix for LG.
Example of MediaInfo of Profile 7:
Video ID : 1 Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main [email protected]@High HDR format : Dolby Vision, Version 1.0, Profile 7.6, dvhe.07.06, BL+EL+RPU, no metadata compression, Blu-ray compatible / SMPTE ST 2086, Version HDR10, HDR10 compatible Codec ID : V_MPEGH/ISO/HEVC Duration : 1 h 25 min Bit rate : 55.3 Mb/s Width : 3 840 pixels Height : 2 160 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 (Type 2) Bit depth : 10 bits Bits/(Pixel*Frame) : 0.278 Stream size : 32.9 GiB (91%) Language : English Default : Yes Forced : No Color range : Limited Color primaries : BT.2020 Transfer characteristics : PQ Matrix coefficients : BT.2020 non-constant Mastering display color primaries : BT.2020 Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2 Maximum Content Light Level : 966 cd/m2 Maximum Frame-Average Light Level : 223 cd/m2 Cheers and thank you.
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By Arthur
Hello,
It would be nice to have an ability to play video (not only?) content from folder in shuffle mode.
Thanks.
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By News Reporter
Company Unveils Expanded AI-Powered SIGNATURE Lineup With Advanced
Performance and Refined Minimal Design
SEOUL, Dec. 15, 2025 — LG Electronics (LG) is presenting the next evolution of its premium LG SIGNATURE brand at CES 2026 in Las Vegas (January 6-9). Marking a decade of innovation, the latest LG SIGNATURE collections introduce an expanded range of products that blend powerful AI capabilities and elevated design – while preserving the brand’s timeless aesthetics of quiet luxury.
Powered by LG’s AI Core-Tech, the new LG SIGNATURE lineup brings enhanced intelligence and seamless convenience to everyday living. With a suite of AI-driven features and generative AI functions, the appliances provide personalized experiences designed to maximize user convenience.
As the centerpiece of the showcase is the new LG SIGNATURE refrigerator, which embodies LG’s vision for the intelligent kitchen. Equipped with conversational AI based on Large Language Model (LLM) technology, the refrigerator supports natural-language-based interactions to provide tailored suggestions.1 A new 6.8-inch LCD display complements LG’s advanced AI technologies, helping maintain cooling levels for optimal freshness. Additionally, the AI Fresh feature monitors temperature fluctuations based on user patterns and pre-cools the interior – up to two hours before an anticipated door opening.
For even greater convenience, the LG SIGNATURE Smart InstaView refrigerator streamlines food management through ThinQ Food, which uses an internal camera to help identify ingredients, suggest recipes and offer creative substitutions based on the items inside.2 When not in use, you can set elegant visuals to appear on the T-OLED InstaView panel, enriching the ambience and transforming the kitchen into an expressive, inspiring space.
To elevate the cooking experience, the LG SIGNATURE Oven Range offers functions such as Gourmet AI, which uses an AI camera inside the oven to identify more than 85 dishes and automatically select the ideal cooking settings. The AI Browning feature monitors bread as it bakes and sends a notification through the ThinQ app when it reaches the preset level of doneness. Connected smartphone features include real-time monitoring, a time-lapse recap after cooking and easy sharing on social media.
The new SIGNATURE lineup stays true to its Refined Minimal design identity – a unified aesthetic defined by sleek horizontal lines, iconic gold accents and meticulous craftsmanship. Reflecting the brand’s heritage of excellence, the latest products balance elegant design with maximized capacity and enhanced AI-driven performance.
LG will introduce three new LG SIGNATURE design collections – Seamless, Iconic and Tailored – giving consumers the freedom to choose products that best fit their needs and personal style. Built to meet the highest performance standards, the collections incorporate bold materials that create a confident presence in the home. Aligned with this approach, LG aims to broaden its premium customer base by strengthening region-specific strategies and accelerating growth across global high-end markets.
In addition, LG SIGNATURE will showcase immersive spaces in collaboration with Italian high-end living brand Poliform, demonstrating how the appliances harmonize with luxury interiors to deliver thoughtfully orchestrated premium living solutions.
“LG SIGNATURE brings design, performance and experience together in tune, redefining the future of luxury in the home and setting a new standard for premium appliances,” said Baek Seung-tae, president of the LG Home Appliance Solution Company. “Marking its 10th anniversary, the expanded LG SIGNATURE lineup continues to lead the global market for customers seeking a more expressive, elevated lifestyle.”
Visitors to CES 2026 can explore the new additions to the all-new LG SIGNATURE lineup at LG’s booth from January 6-9 (#15004, Las Vegas Convention Center).
# # #
1 Response accuracy may vary depending on user input and operating conditions.
2 Recognition results may vary depending on food type and placement.
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Question
ANKIT SRIVASTAVA
Recieving error generating key request while playing any premium content on our 43UHD tv.
The webos version is 4.10.20.
Please guide about the issue
2 answers to this question
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