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George Hofmeister
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George Hofmeister Mentor

George Hofmeister

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For all those who bemoan the lack of support from LG when things do not work as expected the following article makes interesting reading:

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Personally I have worked in the tech world long enough to already have realised all the points made by the author and have adjusted my expectations accordingly (not just with my LG Smart TV but many other products).

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ajmboy Enthusiast

ajmboy

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Good article. Its very true and goes inline with why people complaining that their old tvs cant get an update, who may not realize that every year hardware is updated, like buying a computer. Eventually it will be outdated. Back in the day you could buy a tube tv and sit on it for 10 years. Nowadays, screens and hardware is accelerating so fast. 8 years ago I bough a 50" plasma and still use it today. It's not smart and only has 720p. Do I throw it away for a 4k and smart interface because I want newer features? Probably at some point.

I always tell people with computers and laptops, don't spend on the top of the line hardware because it will be outdated in a year or two. I bought my 50" plasma on black friday 8 years ago for $600.  Today I can get a 50" 4K LG smart tv for $299 on sale!

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George Hofmeister Mentor

George Hofmeister

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Hi ajmboy,

Indeed the internal hardware in TVs out-dates very quickly at the moment, more so than mobile phones.  My sister & brother-in-law have LG running the old NetCast OS and they have just added a ROKU box to it as the on-board software is beginning to show its age.   Why did they not just buy a new TV?  Well the picture quality is still great, it is only 1080p but there again they do not have anything that requires 4K, and more importantly the ROKU only cost £20.  I reckon if I can get three years use out of webOS on my 2016 model LG I will be doing OK, if things get really buggy with the OS after that then I will just add a 4K ROKU.  For me it is more the quality of the picture that the feature set the TV comes with, I would probably even look to see if LG does a 'dumb' TV next time I need to purchase one.

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    • infiniter
      Where to post bugs with a chance they will be read by those it concerns?
      By infiniter
      LG support is crap. No response at all or pre-made response textes only after weeks. Support is important, because we actually pay for it by buying the products. Since the TV is depending on software you provide and if this software has bugs, they must be removed, because this is part of warranty.
      I posted a bug thread over at the developer forum, but no one reacted. Actually, I expected something like that an LG official reads it, puts it on a bug tracking list and comments "we are on it". That's how other companies do it.
      So, where can we find a place to post our bugs so that they find their way to the developers?  

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