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Problem with voice instructions before update


Miguel Angel

Question

I have a TV LG 43UK6950PLB. Recently I updated to latest firmware version which is 04.10.04. When I try use de Magic Remote Control giving orders through the microphone, I receive a message like there is a problem with server temporarily and error 6022.

I think is something about the update but how can return to previous version?

Is this happening to someone else?

Please give some advice.

Thanks

 

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Hi Olivier

LG customer service instructed me to update my oled to latest firmware via USB (via wifi by TV no update were available!). 
Once done vocal commands work only once and after nothing again, same error 6022. 
So a technician will come at my home to check what the hell is going on. No way that on a 2000€ tv those issues will happen!
At least customer service is really good. They reply so quickly!

Keep you posted
Regards

Francesco

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Hello guys

problem discovered: it is my wifi home line that doesn't allow vocals commands. 
All apps with wifi are working, only vocals don't. 
I tried to connect TV via mobile hotspot and everything is working out. Once i switch to wifi home line, vocals commands stop.
So the TV Technician wasn't able to help in this field. 

Any tips about it? i don't know if i have to open ports on router or whatever... 

Most important thing to know is that TV has no errors or defects :)... but now i 've another thing to understand how to fix :( 

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Does anyone have any updates on this. I just bought brand new 49UK7550 and have the same problem. I have contacted customer support twice now but so far they just quote the manual and have nothing useful to say. I am on 04.10.45.

 

What I found is when the TV is on say an HDMI input it works fine. Only when on live tv (freeview in the UK) does it give 6022 errors. What I found interesting is if I set the voice language to French, then it works but any English versions, gives error 6022.

 

Another problem I have is setting a USB recording from freeview guide often says "failed.... try again" with most programs. Some programs work, some don't. I have ruled out a problem with my usb drive, because setting a reminder also fails for the same programs. Any ideas?

 

Really annoying that LG don't seem on top of technical issues, like these and are fobbing people off saying the remote might be faulty. Clearly they are firmware bugs and/or configuration issues on their servers.

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