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.srt subtitles do not load with SmartShare

Question

I am using SmartShare to connect my laptop to my LG smart TV. In the software on the laptop it signals that there are external subtitles available as soon as I name the .srt files appropriately, but the TV does not play them. The button for sub is grey and not clickable. Sometimes internal subtitles, integrated in the .mkv video file, do not work either. Sometimes they do. External subtitles (.srt) never work. External subtitles (.sub + .idx) usually work.

What is the cause for .srt not loading on the TV, but shows up in the computer software as available?

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