Quantcast
Jump to content

  • 0

Amazon streaming issue


NaNaB

Question

I'm a newbie here. just purchased my first Smart tv and using the Amazon Prime Free Trial.

I've heard there are issues with the LG's and Amazon regarding bandwidth and that there is currently no fix.

Firmware and apps are updated. I also tried playing  Amazon on the Browser app and also had streaming issues.

So far no issues with the Netflix app and no issues with the Browser app doing other things, YouTube seems fine.

For me it's a hit or miss, some shows play, others do not, some kick in after while, others don't until maybe even hours.

Wondering if anyone has more info? Right now I don't think I will purchase Amazon Prime till I know more.

TIA

 

Link to comment
Share on other sites

  • Answers 3
  • Created
  • Last Reply

Top Posters For This Question

3 answers to this question

Recommended Posts

  • 0
19 hours ago, NaNaB said:

I'm a newbie here. just purchased my first Smart tv and using the Amazon Prime Free Trial.

I've heard there are issues with the LG's and Amazon regarding bandwidth and that there is currently no fix.

Firmware and apps are updated. I also tried playing  Amazon on the Browser app and also had streaming issues.

So far no issues with the Netflix app and no issues with the Browser app doing other things, YouTube seems fine.

For me it's a hit or miss, some shows play, others do not, some kick in after while, others don't until maybe even hours.

Wondering if anyone has more info? Right now I don't think I will purchase Amazon Prime till I know more.

TIA

 

I have been using the Amazon Prime Video app since I purchased my TV in late 2016 without issue.

Link to comment
Share on other sites

  • 0
On 14/01/2018 at 9:08 PM, grabber5.0 said:

Are you able to test it with a wired network connection? Also which TV model?

Hi,

Sorry not to reply sooner been down with viral flu, but back in the world now.

The TV is this one: 

link hidden, please login to view

Yes I can try it on a wired connection, but not until the middle of this coming week.  I'll let you know the results.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Nova1545
      I have a 55UH6150 LG Smart TV and was wonder if it was possible to update it to version WebOS 6. I have some apps I would like to install but sadly they are only avaible on the content store from WebOS 6+. Is it in anyway possible to update the SW for it?
      I know the page doesn't show WebOS 6 listed for it, but am curious if there is a way I can do it anyways
      Any information would be much appreciated
    • By Nitin Chopra
      Hi Team,
      After update of LG WebOS to 04.40.70, Amazon Prime Video app on my LG Smart TV stopped working. It started giving error :
      Internet Connectivity Problem
      There is an internet connection problem. Check the device's internet settings, data cables, or try to resetting your router. Also, turning your device off, and then back on might fix the problem. For further assistance, please contact Amazon customer service at www.amazon.com/videohelp
      The internet/wifi connection is fine and all the other apps are working without any issue on the LG smart TV.
      I have even tried uninstalling and reinstalling the Prime video app, but that didn't help.
      Has anyone faced this issue ? Is there a solution available for this issue.
      Thanks & Regards,
      Nitin
    • By Xavier Williams
      As stated in the title. 
      I can't connect my controller to the tv, however it says there may be some incompatibility issues. Which is interesting because it's listed in the compatible products on LG's webpage.
      When I open the web browser and go to the Xbox xcloud site to play games. I hit 'ready to play' and it says that it can't detect the controller even though its connected to my TV.

      Things I've tried: 
      - Unplugging my TV from the wall for 5 minutes or so.
      - Updating the TV to the latest software.
      - Updating the controller to the latest software.
      - Putting the controller USB stick into the TV and connecting it to the TV that way.
      - Removing all wireless transmission devices away from the TV (except my Orbi or Wireless router, roughly 5 meters away from the TV)

      I've seen a Youtube video of someone successfully connecting their controller and play xcloud on the web browser but i haven't had the same success.

      Any ideas or solutions would be much appreciated.
      Cheers
    • By News Reporter
      In this installment of On the Job, we go inside LG’s System Integrated Circuit (SIC) Center to learn how LG is leveraging the latest AI to help deliver new customer experiences.

      Imagine if there was a refrigerator that could play music and change color to match your current mood or spice up your kitchen décor. Well, as it happens, such a fridge actually exists – the newly introduced refrigerator with MoodUP from LG. The unique capabilities and customer experiences offered by LG’s latest kitchen innovation owe much to the LG8111, an on-device AI system-on-chip (SoC) developed by LG’s SIC Center.
      Even before it was known as LG Electronics, the company began producing chips for consumer electronics as far back as 1992, at the ASIC Center under Goldstar’s Central Research Institute. Now, LG’s SIC Center is responsible for developing all of the AI chips used in LG products. These technologies have evolved over time to become the AI-based integrated circuits now used in cutting-edge appliances and home entertainment solutions such as LG OLED TV, and now, the fridge with MoodUP.

      (From left to right) Chang Woon-suk, lead of Smart Solution TP, LG SIC Center, and Lee Jin-jong, LG SIC Center professional
      Greatly expanding the customer experience, the company’s latest AI chips can process innumerable data points and enable LG appliances to communicate with one another – and with other smart devices as well. LG8111, the new AI chip used in the MoodUP, features an acceleration engine that processes information gathered from the refrigerator’s built-in cameras, microphones and sensors in real time. This allows the MoodUP to quickly recognize changes in its immediate environment and adjust performance accordingly, facilitate more convenient interactions with users and accurately assess if all of its features are functioning optimally.

      Recognizing the importance that AI will play in consumer electronics and wanting to find a solution to differentiate LG products, engineers at the LG SIC Center began to develop the LG8111 in 2017 and created the first prototype in 2018. The LG8111, a highly integrated AI chip that is equipped with an LG-specific AI processor, is perfectly designed for LG products. While the chip performs and functions better online, its AI functions can also be utilized offline as well.
      Impressively, the LG8111 can provide three types of AI: vision intelligence (the ability to recognize and distinguish between different spaces, locations, objects and users), voice intelligence (the ability to recognize users’ voices or specific noises associated with a certain type of space) and control intelligence (the ability to adjust and optimize performance according to physical or chemical changes in the environment). Also, when connected to Wi-Fi, any product equipped with the LG8111 can transmit information to nearby devices or to cloud servers.

      “We spent a considerable amount of time deciding which device would be the first to apply our new on-device AI chip,” said Chang Woon-suk, lead of Smart Solution TP, LG SIC Center.
      Various appliances were in contention, but ultimately, the SIC team decided to go with a refrigerator, a choice made because the household fridge has the distinction of being the only home appliance to operate 24/7. The first recipient of the state-of-the-art chip, the color-changing LG refrigerator with MoodUP boasts a seamless voice recognition feature that allows for convenient, remote control and monitoring via the LG ThinQ app.

      “All of our top-notch researchers at the LG SIC Center are dedicated to developing chip solutions based on the core goal of maximizing customer value,” said Chang. “While we’re pleased with the success of the LG8111, we will continue to push the envelope as a team to take the customer experience to the next level.”
      The successful implementation of the LG8111 in the new LG refrigerator with MoodUP opens the way for the chip’s use in a wide range of LG solutions, from other smart home appliances to electric vehicle components.
      Stay tuned to
      link hidden, please login to view to learn more about the innovative technologies LG is using to drive the customer experience forward. # # #
       
       
       

    • By tim p
      I have two LG C2 tv's both running OS 03.21.30. Attempts to update the OS state that this is the current version as of 12/2022.  Amazon Music won't open on either of them, the splash screen appears and that's it, for hours.  It opens fine on other devices in the house, Sony TV, PC's, and droid phones. Other streaming apps work fine with no buffering or glitches.
      The solutions offered online list instructions for clearing app caches using a series of menus that aren't even remotely close to the menus available on these TV's.  I've checked every available menu and there's absolutely nothing offering the ability to clear app caches. App Manager offers exactly two options: Launch or Delete. Others insist that you need to clear the cache from within the app but of course the app won't open so that's a dead end.  I did clear the browser cache but it had no effect this AMZN Music problem.
      So far I've also:
      Deleted and re-installed the app multiple times; Left the TV's unplugged 24+ hours; Full reboot of the router multiple times; Factory Reset of the TV's. If anyone has a solution that doesn't involve buying a fire stick I'm very interested - thanks
      (edit) one of these tv's is five feet from the router.  Distance isn't the issue.



×
×
  • Create New...