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Tanni

LG smart Tv browser keeps shutting down due to lack of memory or needs more memory space?

Question

My Lg TV which has the smart functions and magic remote is playing up. 

I often use web browser or you tube or similar apps to watch videos etc. 

Recently however, it keeps crashing and displays a message to the effect that the memory in the app is low or it need to close to free up more memory? 

My TV is less then 2 years old and is doing this. I love the telly and the smart features especially the web browser function, however this recent issue is making me think about the longevity of such LG smart TVs and whether I should've spent a few hundred more and got another telly. 

 

Please can someone advise what I can do to fix this as it takes away the whole point of smart TV. 

Thanks 

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2 answers to this question

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Just got off the phone to lg support. I was told the web browser shuts down when attempting to stream video ON PURPOSE! Furthermore, once you stream anything from the internet, the cache fills up, does not clear, and prevents the installed apps from functioning properly.  I was told that the OS is a web browser NOT a web streaming service and if they allow customers access to stream video they will be in breach of their contractual agreement to the companies who have apps on the TV. This clearly doesn't happen on tablets or phones, so their logic for creating a sub par product is utter bollocks. I specifically asked the salesman if I could stream video from the internet and was told absolutely yes. When I pointed this out to Lg customer service they re-iterated that a web browser does not confer the ability to stream video. This is misleading the customer, and effectively censoring and filtering internet content.  This must stop! 

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11 hours ago, Leigh said:

Just got off the phone to lg support. I was told the web browser shuts down when attempting to stream video ON PURPOSE! Furthermore, once you stream anything from the internet, the cache fills up, does not clear, and prevents the installed apps from functioning properly.  I was told that the OS is a web browser NOT a web streaming service and if they allow customers access to stream video they will be in breach of their contractual agreement to the companies who have apps on the TV. This clearly doesn't happen on tablets or phones, so their logic for creating a sub par product is utter bollocks. I specifically asked the salesman if I could stream video from the internet and was told absolutely yes. When I pointed this out to Lg customer service they re-iterated that a web browser does not confer the ability to stream video. This is misleading the customer, and effectively censoring and filtering internet content.  This must stop! 

"This must stop!"

Well it will not, especially if LG customer support is correct in their rhetoric about contractual obligations to app providers.  In the same way many UK residents would like to see the HBO app in our store, it is not going to happen because of contractual obligations between HBO & SKY.

As for a sales person telling you that streaming in the browser would work, well forgive me for being cynical but they want you to purchase the product and do not know every little nuance of every product.

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