Super uhd TV 49uh770 unable to play portable hdd
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By Juicycarrot
Hi there,
I have an LG smart TV OLED65G36LA (LG OS v03.20.17, webOS TV version 8.20.0-710) , and the Prime Video App was no longer able to update (from Dec 2025) and therefore could no longer be used.
I have tried uninstalling the app and re-installing, and that was unable to work, so then applied a full reset on the LG TV and so had to reinstall all of my other apps (Apple TV, Netflix, etc etc) which all successfully downloaded so confirmed network connections and setup are all confirmed working.
When I try to download the Prime Video app, it remains stuck on the download screen and is unable to update.
Thanks
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By NO UHD
So i have a brand new OLED 65inch, the Sky now APP installed on the tv wont play the UHD content from sky, I do have the right subscription and when i use a amazon fire stick with the Now app installed it will play UHD Content, i just cant figure out why the tv installed app wont play it. The Tv will play UDH content from other apps installed on the TV so i know its capable just something between the TV and Now app wont allow UHD Content, any ideas???
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By NickL
Hi,
I recently bought an LG UK6500PLA TV (my first LG), but I have a difficult time streaming content (Wifi connected), e.g. Netflix series is streaming in low resolution. The router is only 10 feet away from TV (but ethernet is not an option) and uses a 5GH frequency range.
I have tried making a speed test at fast.com, for both the TV (through the Webbrowser) and for my laptop and iPhone. The speed test for TV showed 2.5 Mbps and my laptop and iPhone showed 110 Mbps. Can there really be such a big difference? I am starting to wonder if this might be a warranty issue?
Do any of you guys have experience with bad Wifi reception on your LG TV or have any suggestions on how to fix it?
Br,
Nick
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By Hasan Ghasabi-Oskoei
I have recently purchased an LG 55QNED86 television. I am located in Iran. Everything seems to be working fine, but when I click on any of the options, it tells me I must first consent to the LG Smart TV user agreement. However, I then get a message saying "Unable to load user agreements - a server error has occurred ......"
Can you help?
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By Gregor Huc
Hi,
I have a Disney+ premium subscription. But if I play a Dolby Atmos Film on Disney+ on my LG OLED G4 (e.g. guardians of the galaxy vol. 3) the Dolby Atmos signal doesn't reach my soundbar (LG ds95qr) which is connected via HDMI cable over eArc. On the TV only Dolby vision Logo is showing. Any suggestions?
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